This is a company pension scheme therefore selected for me. It’s the only one of my drawdown pensions that is currently losing money. I tried to use the online chat, but like other reviewers, the app... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt communication when it came to resolving access to my account, I had not activated it and I had forgotten my password. I received clear instruction on what to do and update my details. All whe... See more
Company replied
In the main I love Mercer Money. But I do have a lot of account disconnections. I do then have inability to reconnect so have to archive them and start again, losing my history in the process. Addi... See more
Company replied
I had an issue trying to add my beneficiaries and after contacting Mercer they were able to advise me how to do it using 'apple' products and to log in using chrome instead of safari. All worked great... See more
Company replied
Company details
Written by the company
Mercer Master Trust is a leading UK pension scheme which helps thousands of savers better plan for their futures. The Mercer Master Trust gives members access to Mercer Money, an online pension and financial platform management platform. Available through a website or an App, it allows you to connect of all your pensions and other finances in one place.
Contact info
United Kingdom
- money@mercer.com
- mercermoney.com
4.0
Great
29 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect very helpful and polite thank…
Perfect very helpful and polite thank you
March 20, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Mr Harris,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience contacting our Customer Success Team. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Helpful in gaining my pension details
Helpful in gaining my pension details. Up and running within minutes - thank you
March 11, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Gary,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience contacting our Customer Success Team. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
I am very satisfied with the service I…
I am very satisfied with the service I am receiving, the website is very informative, and easy to navigate.
March 6, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Gary,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience using Mercer Money. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
My worst performing company pension scheme
This is a company pension scheme therefore selected for me. It’s the only one of my drawdown pensions that is currently losing money. I tried to use the online chat, but like other reviewers, the app disconnected me a few times. I gave it a two star rating and they very kindly arranged a follow-up phone conversation, pointed me to the funds that I had a choice of investing in and said they hoped things are better. However, it remains the worst performing fund that I have.
March 10, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Jonathan,
Thank you for taking time to leave feedback. We will be passing your comments along to the relevant team. Please contact us on money@mercer.com should you wish to discuss this further.
Regards,
Mercer Master Trust
Accessing my Mercer Money Account
Prompt communication when it came to resolving access to my account, I had not activated it and I had forgotten my password. I received clear instruction on what to do and update my details. All when smoothly with just a couple of emails
January 16, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Accent Events Limited,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Safari / Chrome log in
I had an issue trying to add my beneficiaries and after contacting Mercer they were able to advise me how to do it using 'apple' products and to log in using chrome instead of safari. All worked great
January 5, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Elizabeth,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Pension transfer cherry picker
Several years ago I transferred my pension (part crystallised) to another employers pension. On asking to rejoin after a change of employment back to original. I'm told not possible!
January 16, 2026
Unprompted review
Reply from Mercer Master Trust
Hi Nalbon,
Thank you for sharing your feedback on the Mercer Master Trust. We need further details in order for us to investigate, please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Incredible
Incredible, friendly and professional support, and investment choices and options have consistently impressive returns
December 30, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Darren,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Can't connect to own accounts
Primary function of this app is to collect and present financial info from elsewhere. It is often slow to reconnect or refresh connections with some external accounts, and no connection is possible to some accounts which are run by the same enterprise.
December 1, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Ed,
Thank you for sharing your feedback on the Mercer Master Trust. We would like to discuss the issues regarding your account connections. Please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Reply from Mercer Master Trust
Hi Phelim,
Thank you for taking time to leave feedback. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Quick response
Quick response, great service, solved problem and answered questions perfectly. Thank you
October 21, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Peter,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
In the main I love Mercer Money.
In the main I love Mercer Money.
But I do have a lot of account disconnections. I do then have inability to reconnect so have to archive them and start again, losing my history in the process. Additionally, I have the need to contact helpdesk 'a lot' to keep the account running. It seems to be getting worse, not better. I do hope it's something the company can get a grip on. Otherwise - I love this app....!
September 23, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Patrick,
Thank you for sharing your feedback on the Mercer Master Trust. Whilst we are glad to hear you've had a positive experience with using Mercer Money. We would like to discuss the issues regarding your account connections. Please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
I had no problems accessing my pension…
I had no problems accessing my pension pot. when I had prob with the site, the web chat person, was so helpful in fixing it. the follow up call I had about accessing pension was great. Speedy emails, all done very quickly. Unlike Lifesight, whove messed about from beginning to end. still waiting to hear from them.
August 28, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Louise,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
The rock bottom benchmark
I have a workplace pension invested with Scottish Widows but managed by Mercer Master Trust and it's been a nightmare from start to finish and I wish my employer had chosen anyone else.
The app is awful in the sense that are too many parts to it. On a daily basis I'm asked to verify transaction categories that I don't understand, it's a clunky interface, and I can't actually manage my pension in it, I need to go to Scottish Widows for that.
The worst part for me, is that I'm trying to transfer out of it into my current workplace pension and they've been impossible to deal with. I've completed and signed forms that ask the same thing over and over again yet I haven't made any progress at all. I'm a data protection advisor, so I understand the need to ensure privacy is protected and that fraud isn't taking place, but the steps taken have been so inefficient it's almost as if it's deliberately difficult to discourage me from moving my money.
2 stars because the investments haven't performed badly.
This is a benchmark that all managed workplace pensions should use to do better than.
August 23, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Tony,
Thank you for sharing your feedback on the Mercer Master Trust. We need further details in order for us to investigate, please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Company pension scheme,poor so not…
Company pension scheme,poor so not really choice. The App is terrible and the chat to an advisor ( chat it) is absolutely terrible as well. Take so long to reply to anything and when you get emails it’s oh we’re sorry but who gives a toss attitude.
July 15, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Dusty,
Thank you for sharing your feedback on the Mercer Master Trust. We need further details in order for us to investigate, please contact us on money@mercer.com and a member of our team will get back to you.
Regards,
Mercer Master Trust
Customer service
From the 1st call nothing but valuable advice and I was taken through my options in detail and after explaining my reasons everyone was so helpful and subsequently so
July 16, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Thomas,
Thank you for sharing your feedback on the Mercer Master Trust. We are pleased that you’ve had a positive experience, and we look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Reply from Mercer Master Trust
Hi Sanju,
Thank you for taking the time to leave a review regarding Mercer Money! If you ever need any further assistance, please get back in touch.
Excellent service
Excellent service, all issues resolved by a professional team, promptly and to my total satisfaction *****
June 5, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Customer,
We are glad that you had a great experience contacting our Mercer Money Team. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
Easy to use app
Easy to use app. Quick assistant on the chat facility. Friendly and fluent, easy to understand.
May 9, 2025
Unprompted review
Reply from Mercer Master Trust
Hi Kenneth,
Thank you for taking the time to share a review on your experience with the Mercer Money app. We look forward to continuing to support you with your pension savings going forward.
Regards,
Mercer Master Trust
App has excellent functionality
The App has excellent functionality to capture all your financial information, regardless if it’s held directly with Mercer. I use the app frequently to track pension and other product performance. It has suffered from some connection availability issues, however this isn’t in Mercer’s direct control. Any issues have been responded to very efficiently by their Customer Success team (big thanks to Stephen). Would certainly recommend.
March 7, 2025
Unprompted review
Reply from Mercer Master Trust
Hi SMcG,
Thank you for taking the time to leave a review regarding the Mercer Master Trust. We are happy to hear you enjoy using the Mercer Money app! If you ever need any further assistance, please get back in touch.
Regards,
Mercer Master Trust Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.