I bought a 40€ phone case from Merchamsterdam, I've never received it and when I tried to contact them by email, on instagram, on facebook and whatever, they've never replied. Moreover, I've ordered s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would give it 0 starts if possible. The case I bought had typeface printed on the back and it’s disappearing day by day. Not what you expect after 2 weeks of use and from a 30€ case. The custo... See more
I bought a phone case in the beginning of June and the print is coming off more and more everyday. No one is replying to my mails or messages. Do not buy here! They just take your money and don’t valu... See more
Placed an order with 2-4 day delivery. Item never appeared, no update etc so emailed company 4 times with no response. Eventually they answered an Instagram message and stated the item was pre order.... See more
Company details
Information provided by various external sources
MERCH is an Amsterdam based lifestyle brand established in 2019. We create social culture inspired products. Our collection consist of high quality phone cases with prints and oversized tees.
Contact info
Weesperstraat 400, 1018DN, Amsterdam, Netherlands
- info@merch-amsterdam.com
- merch-amsterdam.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM DO NOT BUY WARNING
SCAM DO NOT BUY WARNING
SCAM! DO NOT BUY PLEASE.
it is ridiculous, they post on instagram but dont have time to reply to their customers. I order back in January and have yet to receive it. 0 response from the company i tried mailing, Dming, facebook page etc.. Sorry for my bad writing im just so frustrated they even charge 10 euros for the shipping but the tracking doesnt even work properly
IMAGINE waiting since January?? They don't reply nothing they even changed their website name to be undercover on Trustpilot check their other Trustpilot with terrible reviews. Do not get fooled people do not buy from MERCH AMSTERDAM
UPDATE: Can you believe it? They SAY MY ORDERS WASn'T FOUND! In my email it clearly says merch-amsterdam.com
10/10 !
Arrived super quickly, great quality, very affordable, I love the design and the phone cases are not just pretty but also very protecting! 10/10 would recommend :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








