Merchant Service University Reviews 

4
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business Management Consultant
  2. Business Development Service

Written by the company

Merchant Service University (MSU) is an online education and training platform created to help new and experienced sales professionals better understand the merchant services and payment processing industry. Founded by longtime merchant services entrepreneur and sales trainer Joe Wagner, MSU was built around a simple idea: people entering the payments industry deserve access to practical education before being expected to figure everything out on live merchants. The training breaks a complicated industry into straightforward, easy-to-understand lessons covering how credit card processing works, industry terminology, pricing and merchant statements, ISOs and ISVs, modern commerce systems, prospecting, appointment setting, merchant conversations, objections, closing, residual income, portfolio building, attrition, agent agreements, and more. MSU is designed for people who are brand new to merchant services as well as active agents who want to sharpen their skills, fill gaps in their knowledge, and become more confident when working with business owners. Our philosophy is that successful merchant services professionals should strive to become more than salespeople. They should understand the industry, ask better questions, recommend solutions that genuinely fit the merchant, communicate transparently, provide ongoing value, and build relationships that last. The ultimate goal is to help sales professionals understand how to build a real merchant portfolio and recurring residual income through education, consistency, strong partnerships, and long-term service to their merchants. Merchant Service University combines lessons developed from years of real-world merchant sales, recruiting, training, and portfolio-building experience into a structured learning environment that agents can work through at their own pace. Get educated. Learn the business. Build your skills. Then decide where you want to take it. Merchant Service University — Educate. Empower. Succeed.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4)

4 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What Merchant Service University has…

What Merchant Service University has done for me as a complete beginner with zero experience in the industry was a game changer.

I went from zero earnings to earning residual in less than 60 days after understanding the basics and how to apply the training. Was able to speak with business owners and actually understand what they are referencing in our conversations. Joe has created a great system that has been able to help me from the start. I would recommend it to anyone. That is not familiar with the merchant service industry. It gives you a clear understanding, gives you a blueprint of what is needed to get started and, how to apply it? Once you have gone out on the streets and forget something you learned ,you can always revisit the training again and again!

This system is super user friendly and simple to complete the course work whether you a person that has only a few hours in day or if you are have only 1 day a week. Really there is not any obstacles except to just get started and dive in on the training materials. With that being said remember the best is yet to come!

Thanks Joe Wagner for you mentorship and wisdom!

September 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I Wish I Had This When I Started

I’ve been in the merchant services industry for a while, and one thing I’ve learned is that there’s a lot of misinformation and unnecessary confusion out there. Merchant Service University does a great job of breaking everything down in a simple, straightforward way. I wish I had something like this when I first started. It gives beginners a solid foundation, helps you understand the industry faster, and can save you from having to figure everything out the hard way. I definitely recommend it to anyone getting started in merchant services.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Joe and his team go above and beyond to…

Joe and his team go above and beyond to make sure you and your business get to the next level.

I paid Joe for coaching and wisdom way back in 2022 but I have been following him online since 2019

Since I started paying him for coaching I went from around $3,000 a month in residual income in to over $10,000 a month.

If you are still not sure on working with Joe, just try following his regiment for 90 days.

If you actually do what he teaches you your income will be in a way better place.

THANK YOU JOE!!! BE AT PEACE

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

MSU is Great!

MSU was incredibly helpful for me as a beginner in the payment processing industry. The lessons did a great job of overviewing the basics first without burying you in too much info. I was able to grasp how the payment processing industry works and best practices for starting out.
There were also two modules covering things like sales tactics, overcoming objections, and how to organize your time that were incredibly beneficial for me.
I would highly recommend this course to anyone looking to get into the payment processing industry.

August 31, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look