There were a few things that I think could have been better. First, it took several weeks to get the merchandise. Second, when I communicated with the representative, they indicated there was an abili... See more
Company replied
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See what reviewers are saying
My organization has been using various drop shipping and print on demand services for a few years now. Those other services have not come close to the ease of use and customer service that MerchLoop h... See more
Company replied
Merchloop has been so great. There are so many options when setting up a digital storefront. I really was overwhelmed. However they delivered on a time crunch and worked with us through every quest... See more
Company replied
User-friendly website and ordering process, great selection of options to add to our store. If we could have speedier delivery, it would make it 5 stars in a heartbeat! Definitely 4/5 stars as we are... See more
Company replied
Company details
- #37 of 37 best companies in Promotional Item Store
- #223 of 245 best companies in Business to Business Service
- #28 of 30 best companies in Corporate Gift Supplier
- #8 of 8 best companies in Embroidery Service
- #27 of 29 best companies in Promotional Products Supplier
- #9 of 9 best companies in Screen Printer
Written by the company
Merchloop is a company swag store platform revolutionizing company swag. Merchloop empowers companies to bring their visions to life with custom swag stores, effortlessly blending on-demand production with innovation. Global distribution, unparalleled pricing and top brands make Merchloop the best option for businesses producing merch for their employees and clients. By championing sustainability and cutting-edge personalization, Merchloop transforms ordinary branded merch into a meaningful connection between brands and their employees, all while fostering a more sustainable world.
Contact info
Las Vegas, United States
- 702-475-6921
- hello@merchloop.com
- merchloop.com
4.0
Great
41 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The clothes are super comfy
The clothes are super comfy, and the customer support was great! I needed my merch a little sooner than expected, and they helped me out and got it to me in time. Thank you!
January 8, 2026
Reply from Merchloop
Thank you so much for the 5-star review! We’re glad to hear the clothes are comfy and that the support experience was helpful, especially with getting your merch to you sooner than expected. We appreciate you choosing Merchloop and taking the time to share your experience.
The sizing doesn't seem to match what…
The sizing doesn't seem to match what was listed on the website. Hoodie was too small, especially after washing.
January 8, 2026
Reply from Merchloop
Thank you for sharing your feedback. We’re sorry to hear the sizing didn’t meet expectations, especially after washing — we understand how frustrating that can be. Our team has reached out via email to help make this right and review sizing details. We appreciate you bringing this to our attention, as feedback like this helps us continue to improve.
Fast and hassle free
January 8, 2026
Reply from Merchloop
Thank you for the 5-star review! We’re glad to hear the experience was fast and hassle-free. We appreciate you taking the time to share!
Excellent Customer Service
The team went above and beyond to ensure I received a correct order.
January 7, 2026
Reply from Merchloop
Thank you so much for the 5-star review! We’re thrilled to hear our team went above and beyond to make sure your order was correct. We truly appreciate you taking the time to share your experience!
Reply from Merchloop
Thank you for the 5-star review! We’re glad to hear everything went well with your order and truly appreciate you taking the time to share your experience.
Reply from Merchloop
Thanks so much! Happy to hear everything arrived on time and that you’re loving the jacket.
Great product and timely delivery!
January 16, 2026
Reply from Merchloop
Thank you for the 5-star review! We’re happy to hear you loved the product and that delivery was timely. We really appreciate your feedback!
Everything was there and was correct
Everything was there and was correct. No Invoice included in package though...
January 9, 2026
Reply from Merchloop
Thanks for the review! We’re happy everything arrived as expected. We appreciate your feedback regarding the invoice and are continuing to improve our packaging and documentation. Your input helps us get better!
I love my item
January 8, 2026
Reply from Merchloop
Thanks so much! We’re happy to hear you’re loving it 😊
Reply from Merchloop
Thank you for your review! We’re glad to hear your order arrived as expected and without any issues. We appreciate you taking the time to share your experience!
Reply from Merchloop
Thanks for the review! We’re happy everything arrived on time and as expected.
Free item that my employer gave me and…
Free item that my employer gave me and its a Nike and very well made.
January 8, 2026
Reply from Merchloop
Thanks for the great review! We’re happy to hear you loved the Nike item — quality always matters. Enjoy!
Reply from Merchloop
Thank you so much! We really appreciate the kind words and are glad we could deliver quickly. Looking forward to working with you again!
I love my new Jacket
I love my new Jacket . It is really nice and I can wear it under a heavier jacket. I like how it fits and had pockets
January 7, 2026
Unprompted review
Reply from Merchloop
Thank you for your feedback! We’re happy to hear your new jacket is a great fit and works well for layering. We appreciate the 5-star review and your support!
Speedy service and friendly staff
Speedy service. My AM, Marlyn, is always a joy to work with. So knowledgeable and friendly!
January 6, 2026
Unprompted review
Reply from Merchloop
Thank you for the kind words! We love hearing this! Marlyn truly is a rockstar, and we’re lucky to have her. We appreciate your trust and look forward to continuing to support you with fast, friendly service.
Could be better
Merchloop works well as a basic starter merch store, but there are several areas where it falls short. The store functionality is not very user-friendly, and navigation back to the main store can be confusing and is not ideal. Additionally, it appears that items that are no longer sold by Merchloop are automatically removed from the store without notice, which can be disruptive.
Overall, Merchloop is suitable as an entry-level solution, but it may not be ideal for long-term scalability or growth.
December 23, 2025
Reply from Merchloop
Hey Ebony, thanks so much for this feedback and we will take your notes about items being removed as well as the functionality back to our team to be addressed right away!
They try to get bad reviews taken down
I left a comment on a Reddit advertisement of theirs, calling their products a waste, because that’s what I believe they are. I didn’t say anything worse than that, or use any curse words or insults, and yet these people had the audacity to flag it as harassment. Just for saying their products aren’t worth buying. Which is my opinion to which I have a right. Taking my review down is one thing, but I consider them trying to get my Reddit account banned (they failed) just for criticizing their products to be the only actual harassment going on here. I deserve to be able to safely express my negative opinion about a product in a civil manner without fear of repercussions. That’s how reviews are supposed to work, and I would not trust a company for a second when they don’t respect that.
January 25, 2025
Unprompted review
Reply from Merchloop
Thank you for sharing your perspective. We want to be clear that we respect the right for individuals to express honest opinions about our products and services, including critical ones.
We did not attempt to have anyone’s account banned. Any moderation actions on third-party platforms like Reddit are handled solely by those platforms under their own policies.
While we’re sorry to hear you feel this way about our products, we value open feedback and are always working to improve. We appreciate you taking the time to share your experience.
Great Merchandiser and Fantastic Customer Service
My organization has been using various drop shipping and print on demand services for a few years now. Those other services have not come close to the ease of use and customer service that MerchLoop has provided. As a non-for-profit its important for us to keep the cost of goods down and still provide some fun things to our members and community. I can't recommend using this service enough. They will guide you every step of the way to having that merchandise arriving at your door.
September 23, 2024
Unprompted review
Reply from Merchloop
Thank you so much for this thoughtful review and for trusting MerchLoop with your organization’s merchandise. We’re honored to support non-profits and truly appreciate you highlighting our ease of use, customer service, and cost-conscious approach. Helping teams bring fun, meaningful merchandise to their communities is exactly why we do what we do. We’re grateful for the recommendation and excited to continue supporting you every step of the way!
Love it
Merchloop made ordering company swag so much more easier. It’s been so helpful!
July 26, 2024
Unprompted review
Reply from Merchloop
Thank you so much for the great review! We’re thrilled to hear Merchloop has made ordering company swag easier and more helpful for you. We really appreciate you taking the time to share!
Amazing!
They made the process simple and easy. Clayton was extremely responsive and helped us the whole way. We loved how easy it was to build our own merch store. Great for our employees and real estate agents. Amazing experience!
July 1, 2024
Unprompted review
Reply from Merchloop
Thank you for the amazing review! We’re so glad to hear the process felt simple and easy, and that Clayton was able to support you every step of the way — we’ll be sure to pass along the kind words. We love hearing how easy it was to build your merch store and that it’s been a great experience for your employees and real estate agents. We truly appreciate your trust in Merchloop!
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