Mercury Insurance Reviews 

The agent I spoke to was outstanding.

The rep at AIS was great, very responsive. Got me good insurance at a fair price.

Mercury is my HO-6, condo policy. I had a water claim and Mercury found ever reason to deny my claim, instead of working to help me find coverage to accept my claim. They found a technicality that I started water remediation four days late. There was no additional cost of the claim due to the delay. Mercury just found a way to get out of paying. My neighbor, where the event occurred, was on the exact same timeline as me, and his carrier, State Farm, covered his portion of the claim. I will never buy Mercury Insurance again. They are in it for their shareholders not their policy holders.

The service from Mercury was disappointing. Although filing my claim was straightforward, I faced major delays in communication afterward. It felt like my inquiries were ignored at times, which added unnecessary stress. I expected better management of the claims process overall.

There was always someone to speak to in order to move my application along the assembly line.

I prepaid for a year of renters insurance. I bought a home 7 months in and when I called to cancel my renters insurance I was charged a $50 cancellation fee.....even though I prepaid for a year. So they got my year and becuase I cancelled in a year I was billed an additional $50. READ the fineprint! I will never use them again.

Friendly, helpful, super easy. I’m very happy I chose Mercury for my rental insurance. My agent was 10/10 customer service!

Easy to work with. Gave accurate timelines and followed through. Was able to receive my policy before required date to close on my new purchase.

Nice person helped me

The process to go through all the options of the quote was easy and effective.
After filling out a new quote request online i had some additional questions and called the 800 number. I explained my scenario to the agent and he pointed me in the right direction on the various options right away in a very friendly manner.

They exceeded my expectations. I highly recommend them.

Easy to work with employees had great attitudes and explained everything to me thoroughly

When I encounter an issue whether it's on your website or process, your team is readily available and responsive. Problems happen. How your team responds makes all the difference. Good job.

Fast and easy process best price and only took minutes!

It’s very reliable. The price is very good.

The agent, Morno, was excellent. Everything was delivered as promised and we saved a HUGE amount of money over our previous comapny.

Staff, ease of transaction, knowledgeable

The agent was very thorough and patient when I signed up because I had a lot of questions. I also had mercury before the customer service when an accident occurred, even when it was not my fault I called Mercury not the other persons insurance company. The prompt response and quickness to getting a claim number to getting my car towed wherever I choose to have it repaired and to getting a rental car, I was absolutely satisfied.

Very personable, polite, helpful explained and answered all my questions. He covered and answered all my concerns without me having to ask. He reassured me my payment was not late and reason why. Blessings to him.

The representative that helped me was so helpful and informative. I feel important and valued as a person not just for my business. The price is great! Same coverage but at a more affordable price...thank you!!!