Shane was incredibly kind and informative! He made me feel comfortable and I felt great after the call, like a sense of relief knowing I made this decision to keep myself and my family safe by choosin... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Mercury prompt action in providing quote, No hold up for any information and promptly issuing the papers after payment. All interaction was done via phone and e-mail in very short time.
It was great to have a real human to follow up with. I’m only 50 but I get so tired of the automated systems. There was some miss recorded information on my Carfax and the agent was able to contact un... See more
Company replied
I wanted to find the same coverage I had for an auto policy at a lower cost. When talking to insurance agents I had my insurance policy in front of me, my odometer miles, driver license, and VIN. That... See more
Company replied
Company details
About Mercury Insurance
Written by the company
Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.
Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.
Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.
Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.
Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.
Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.
Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.
Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Contact info
United States
- mercuryinsurance.com
4.4
Excellent
390 reviews
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It was easy to get a quote
It was easy to get a quote online and it wasn't time consuming.
June 7, 2026
Very helpful and informative
Very helpful and informative. Patient with all my questions.
June 3, 2026
Glad I changed my policy to Mercury
Service I received from the staff and the price point was reasonable.
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I got good rates but it took a whole…
I got good rates but it took a whole hour to buy a policy!
June 6, 2026
Reply from Mercury Insurance
We appreciate your feedback. We are sorry to hear about the delay you experienced. We are always looking to improve so we will review what occurred.
Very affordable coverage and…
Very affordable coverage and professional agents and website.
June 4, 2026
Very helpful staff
Very helpful staff. Underwriter was slow but not because of mercury staff and agents.
June 2, 2026
Reply from Mercury Insurance
We're happy to hear our staff was helpful. Thank you for your feedback.
Very straightforward.
June 3, 2026
Good service.
June 4, 2026
Incredible value for money and have…
Incredible value for money and have been great insurers for my car for 19 years
June 3, 2026
Reply from Mercury Insurance
We are so happy to hear that you've had such a positive experience with us for 19 years!
Mike and Maria helped me with my…
Mike and Maria helped me with my application, and they were very patient. Thank you you both!
June 3, 2026
Great customer service by every agent…
Great customer service by every agent I’ve encountered and fair premiums so far.
June 3, 2026
Very happy thank you
May 30, 2026
Very upfront about the coverage and cost...
Very upfront about the coverage and willingness to work with you on available discounts that might have been overlooked. The rate was literally just over a hundred dollars less per month than I have been paying through Allstate and State Farm before them. I have no accidents, tickets, or SR-22, and am over 55 years-old so the rate was unjustified at these companies. I did my homework on Mercury before signing up and the company is highly rated. I'm telling all my family and friends to make the switch.
June 2, 2026
Reply from Mercury Insurance
We're so glad to hear you had such a positive experience with us! It's wonderful that we could offer you significant savings and that you appreciate our transparency. Thank you for recommending us to your family and friends; we truly value your trust.
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