I'm a fully verified user. Used my card to buy some crypro. They locked my funds instantly after first deposit like i did something illegal. I just did what the platform is fundamentally built for. An... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
Id's say it's pretty much a 7++, 5 star experience thus far and hope to be so into a far distant in my future too be so realised more than now and consistently applied built of wealth constructed heal... See more
This is the first time I have used Mercuryo and it amazed me as to how very simple it was to complete my transaction. Very satisfied with service and Mercuryo was the best price
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Its ease but they aren't consistent on…
Its ease but they aren't consistent on providers. I use mercury but it isnt always available. That is great inconvience for me. It is aggravating
June 20, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Paul 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
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It was a first time with you but it …
It was a first time with you but it was easy to use it
June 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Selina 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
They are great on service
They are great on service, transactions handled quickly and they communicate if any issue. Highly recommend using them.
June 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ross 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Try do deposi to trust wallet so why…
Try do deposi to trust wallet so why does this mercuryo comes? And how do i get my mobey from there
June 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Thomas 👋
To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
I am no longer using this and would…
I am no longer using this and would like to cancel my every payment I was trying to email back but it wasn’t working
June 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Aniketh 👋
To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
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Reply from Mercuryo Wallet
Hi Baz 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
On 14 June 2026 I paid R3600 eth to…
On 14 June 2026 I paid R3600 eth to trust wallet. My money disappeared. When I check on trust wallet it appears to have been sent on trust wallet but it’s not reflecting. So what happened to my money?
June 14, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Zimkhitha 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
This site has always been very good but…
This site has always been very good but as for being Australian is even worse as Australian banks think all crypto is scam so the battle is our banks
June 17, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi MerrylCarter 👋
Thank you for sharing your experience with us!
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Mire 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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Fast service
June 16, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Calin 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Dygon 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Marvette 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
we got scammed we want our money back
June 15, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Gabija 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
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Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi Lars 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Usama 👋
We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I just made my first purchase
I just made my first purchase. Waiting on confirmation of deposit into my account BUT it all went smoothly so far. I'm waiting holding my breath haha
Ive made 3 more purchases. They all go straight to my cold wallet. I know I'm paying a higher fee but I'm very happy too, after being scammed by caleb and brown and crypto.com.
My purchases are safe.
June 13, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Brett 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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They helped me get the verification…
They helped me get the verification done in record time
June 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi George 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Michele 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I closed my account on the 6th may 2026…
I closed my account on the 6th may 2026 for gambling addiction (gambling via crypto). They sent me an email stating that I wouldn’t be able to use their platform again. Yesterday I was able to make another account completely unverified btw. And was able to buy and lose money. Very unsafe for customers.
June 11, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Nordie 👋
We're sorry to hear about this.
We understand how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
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