I'm a fully verified user. Used my card to buy some crypro. They locked my funds instantly after first deposit like i did something illegal. I just did what the platform is fundamentally built for. An... See more
Company replied
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See what reviewers are saying
They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
Id's say it's pretty much a 7++, 5 star experience thus far and hope to be so into a far distant in my future too be so realised more than now and consistently applied built of wealth constructed heal... See more
This is the first time I have used Mercuryo and it amazed me as to how very simple it was to complete my transaction. Very satisfied with service and Mercuryo was the best price
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mercuryo Wallet
Hi Dmytro 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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i didn't get this transaction
i didn't get this transaction they said that i get it but o still waiting on it. Hope in future will be less of those experiences.
May 20, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
In 2023
In 2023, I came across a TikTok promotion connected to this company claiming that a £120 deposit would generate huge crypto returns. After depositing the money, I was repeatedly sent back and forth with support while getting no real answers. Eventually, my funds were gone and the website appeared to have vanished entirely. I also contacted Revolut, but they were unable to recover the money.
Based on my experience, I would strongly advise others to be extremely cautious before trusting this company with their money.
September 8, 2025
Unprompted review
Reply from Mercuryo Wallet
Hi Swabey 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
So far a very good experience!
So far a very good experience!! Thank you!!
May 19, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mindi 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
lost access to my crypto while using…
lost access to my crypto while using Trust Wallet, and the experience has been extremely frustrating. My transaction showed as confirmed on the blockchain, but I still couldn’t access the funds the way I expected
May 18, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Steven 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
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Support at at once and many emails about…
Sipport at once and many emails about this matter!
May 8, 2026
Reply from Mercuryo Wallet
Hi Anders 👋
To be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
payment and receiving goes smooth and fast
May 15, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ro 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
It’s very Confusing
May 14, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Caroline 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Fast and a good app and Quick service
Good service and very Quick and easy to understand
May 14, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ingela 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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I think it Is going wrong Person
I think my sending it Is going wrong Person, maybe my thrust Wallet Is hacked ?
May 13, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mikko 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Bullshit cancelled my transaction but…
Bullshit cancelled my transaction but kept the gas fee bunch of thief you guys are the worst
May 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Mike 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
I tried to sell my asset and withdraw…
I tried to sell my asset and withdraw the money to my credit card. provided all the the credit detail and it wasn't done. Stupid app or not sure what it is.
May 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Moti 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Very expensive and the founds It took…
Very expensive and the founds It took them a while to arrive in the wallet.
May 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Paulo 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Also, please note of our fees here: https://help.mercuryo.io/hc/en-gb/articles/14495507432989-What-fees-do-you-charge
If you have any questions about the fees, you can reach to support before placing your order.
Looking forward to speaking with you! 🙇️
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A scam
A scam.
Same excuse. Rates change quickly.
Issue is you dont get to stop the transaction and by then they have stolen another 10% of the transaction.
Never USE!!!!
May 12, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Please also be advised that Mercuryo shows the final amount before you confirm your order, so if you have any questions, feel free to raise it on chat and we will help clarify things for you.
Looking forward to speaking with you! 🙇️
I didn't have $80 on my bank account
I didn't have $80 on my bank account, but instead of cancelling the payment, Mercuryo took $79 from me.
[Edit] Thanks for the reply, the chat was super "helpful":
"Once a cryptocurrency transaction is executed, it cannot be canceled or reversed due to the irreversible nature of crypto payments."
May 7, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bt 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi Dustin 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Helpful
After contacting about my issue with customer service I got my problem fixed (that was duplicate account removed so only one is online and another account is deleted)
May 10, 2025
Reply from Mercuryo Wallet
Hi Darek 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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I not Recife my crypto
May 10, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Emils 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Using Mercuryo Wallet is always easy
Using Mercuryo Wallet is always easy, no fuss.
May 10, 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Amber 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Dumitru 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
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