Merry Maids UK Reviews 9

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Cleaning Service

Written by the company

Merry Maids offer domestic cleaning services to customers in the UK. Let Merry Maids take care of your chores. Find your nearest and give us a call!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

“Work trail “

I applied on INDEED for a cleaning assistant

I payed £5 for 4 hours to park for my own purposes to attend a “work trail”
If offered a position I was going to get the bus to and from as parking is expensive in SUNDERLAND. I met with another girl who “BOUGHT HER OWN CLEANING PRODUCTS …. Why? (Who kindly shared)
I attended the “work trial” (UNPAID) with LIMITED and UNCLEAN cleaning products and EQUIPMENT, 2 hours later, hands on work FREE to this company in an environment that was, how can I say this … beyond words to describe, ABSOLUTELY DISGUSTING x 1000 working conditions.
I should have informed ENVIRONMENT HEALTH
This company took these contracts on and think it’s acceptable for people who are looking for a genuine job (unpaid trail) first! to clean For FREE!

This company had 2 hours of my time and effort for FREE!
They expected me to stay most of the day, but I explained I only paid to park for 4 hours.(more than enough time to see if I was suitable for the job)
Another job came through, SEABURN baring in mind they said we would be dropped off and picked up from jobs, as they had a UBER CONTRACT. They then assumed that I was going to use my car along with the limited and unclean cleaning materials ,equipment and other staff, using my desiel as they were now “needing a driver” for FREE!
ALL TOO THE BENEFIT TO THIS COMPANY

Please anyone who applies for a position with this company please be aware of the conditions.
This was one of the worst work environments and Companies I’ve ever experienced!

Do not waste your time and effort

January 26, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Two cleaners for two hours for a one…

Two cleaners for two hours for a one bedroom cottage, I expected a really good clean. Instead the dusting was half done, some glasses not done, doors not cleaned, shower screen not done. Basically paid for 4 hrs of cleaning and it was probably 2 hrs. Absolutely atrocious and it was really expensive

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Not comment

I am writing to raise concerns about my recent employment experience.

During my brief time with the company, I observed inadequate right-to-work and passport checks, a lack of proper health and safety measures including first aid procedures, and an unprofessional approach to handling client feedback. These issues raise serious concerns about compliance, employee welfare, and overall professional standards.

February 10, 2025
Unprompted review
Rated 4 out of 5 stars

I was expecting 2 people to clean for 2…

I was expecting 2 people to clean for 2 hours but on arrival was told that it was 2 for one hour - 1hr for each maid. However, they worked hard and fast and did a really good job. They were very friendly and got straight on with the job. Thank you merry maids - just review that Internet ad as it's confusing.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Quoted £110 an hour

I’m astonished to find the Harborough Merry Maids have quoted a charge of £110, 000 an hour . I hope it’s a complete misunderstanding as Google tells me that’s an annual salary for more that £228,000 a year .
So , twice the salary of our Prime Minister and twice what most hospital consultants are likely to earn.
I’ve seen the negative reviews on Trustpilot but what are people paying who judge they did a good job ??

October 20, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

I would not recommend these to do any…

I would not recommend these to do any cleaning, they don’t know what elbow grease is, deep clean in 3 bedroom bungalow took them only an hour £230 for nothing really

November 8, 2023
Unprompted review
Merry Maids UK logo

Reply from Merry Maids UK

Hi Julie, we are disappointed to learn about your recent experience. Would you kindly email marketing@servicemaster.co.uk to enable us to investigate further and respond. Thank you.

Rated 1 out of 5 stars

Not so Merry Maids

My daughter contacted Merry Maids in Lincoln and firstly the lady she spoke to was really rude and off hand and secondly she said they only do fortnightly cleaning and that they don’t charge by the hour. She was extremely dismissive of my daughter. I’m surprised they have any customers with this attitude. Don’t bother contacting them.

August 14, 2023
Unprompted review
Merry Maids UK logo

Reply from Merry Maids UK

Hi Helen, we are disappointed to learn about your recent experience. Would you kindly email marketing@servicemaster.co.uk to enable us to investigate further and respond. Thank you.

Rated 2 out of 5 stars

Smell only, no real cleaning

£80 for a two-hour clean at my flat. Specified to clean two bathrooms.

I was not in when they came but as far as I can tell:

1. They surely did not clean for two hours, not even one as I saw dust in my bathtub and bathroom tiles.

2. They sprayed some strong detergent scent at the entrance to deceive me when I came home, but hardly any real cleaning was done.

Will never use.

May 29, 2023
Unprompted review
Merry Maids UK logo

Reply from Merry Maids UK

Hi Anthony, we are disappointed to learn about your recent experience. Would you kindly email marketing@servicemaster.co.uk to enable us to investigate further and respond. Thank you.

Rated 5 out of 5 stars

So lucky to be supported by a great Franchise Brand - Merry Maids UK

As a recently joined franchisee I am so pleased to have joined the Merry Maids family.

From day one of my connection with ServiceMaster (who operate the Merry Maids UK franchise as well as other brands) I have received support and advice as to how to run a sustainable and ethical business. I feel so so supported and so lucky.

Thanks must go to all at ServiceMaster UK in Leicester - Vikki, Aaliah, Emma, Emily, Tom, Tim, Wendy, Alan and all the others too numerous to mention.

Thanks must also go to my fellow Franchisees who have helped me on my journey! 🧼🧽🧹🫧

July 7, 2023
Unprompted review
Merry Maids UK logo

Reply from Merry Maids UK

Hi, Thank you! We are so pleased your Merry Maids experience was positive and stress-free.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look