Meta Reviews 1,485

I am writing to express my concern regarding the permanent disabling of my Instagram account, @ai.momoa.

My account was active for nearly two years and contained more than 1,200 posts. During the review process, I fully cooperated with Instagram's requests. I attempted the video selfie verification and later submitted identity documents, including my passport, as requested.

Despite completing the verification steps, my account was permanently disabled under "Account Integrity" without a clear explanation of the specific violation. The final decision provided only a general reference to Community Standards and did not identify any particular content, action, or behavior that led to the account being disabled.

I am also concerned that, after the account was disabled, I was not provided with a meaningful opportunity to appeal the decision or request a further review. In addition, the data download made available to me contained only limited account activity information and did not include the photos and videos from my account.

My concern is not only the loss of the account itself, but also the lack of transparency in the review and appeals process. Users should be informed of the specific reasons for enforcement actions and should have access to a clear and effective method of contesting decisions they believe are incorrect.

My Instagram account, @ai.momoa, was permanently disabled under "Account Integrity" despite the fact that one of my main goals was to help users avoid scams and fake accounts.

For nearly two years, I regularly informed followers about impersonators and scammers targeting fans. I created posts identifying the official verified accounts associated with the celebrity and encouraged users to follow only legitimate sources.

I also reported numerous scam and impersonation accounts through Instagram's reporting tools. In all cases, I received responses stating that the reported accounts did not violate Instagram's policies, even when they were clearly misleading users. At the same time, my own fan account was permanently disabled without a clear explanation and without a meaningful opportunity to appeal the decision.

This creates a troubling situation where users who actively report suspicious activity can lose their accounts, while many of the accounts they reported remain active.

My concern is not only the loss of my account but also the lack of transparency and accountability in the review process. Users should be able to understand why an account was disabled, submit evidence, report errors, and receive a fair review when mistakes occur.

I respectfully ask Meta to review both the decision regarding my account and the effectiveness of its account integrity and appeals systems.

Faulty headset. Unclear on when I’m going to receive new headset. Poor communication.

My WhatsApp account was incorrectly banned and Meta has failed to resolve it despite multiple review requests. I am a Meta Verified subscriber and active Meta Ads customer, yet all support attempts have been closed by automated systems without any human review. This is unacceptable for a paying customer. I have lost access to my business communications and Meta has provided no real solution. I am requesting urgent human review and account restoration. Case handled through email with no resolution.

I have created 3 ad accounts now and all of them have been disabled for false reasons that my ad is selling prescription drugs and canabis yet I am a pest control company and they don't refund any money which is a huge loss and every time I ask to talk to an agent apparently they are handling more heavy cases. Now it makes sense why @Mark Zuckerberg is on the top list of rich people because of taking people's money

need more cust. support

No mark zukerburke you not good mate

The day Meta started on Facebook, since that day, Meta has claimed AI, but it seems no data has been collected by Meta for its operation result, a very dumb solution created by Meta AI in Facebook became extremely slow undertermind results such as searches just circles no result and very slow due to narrow bandwidth caused by lack of financial support for, Meta fake claiming that its has more than 3 billions to deal with. Meta created by third world because cheap cost to operate result that all or Meta came out were all very wrong with mistakes faulty result untrust, zero to be right. Please do not trust Meta, it is just garbage in AI technology

they force updates ruin the UI and overall the company is bad

In Google Search Engine-Images, there are “5” quantity INSTAGRAM image ads, which are confusing and misleading to consumers. They are all different themes. Again, they are all different themes. One seems to be a blond hair woman falsely representing Tina Marie Maria as the trademark NEARERBEING, using Nearerbeing. The second ad is a photograph of ballet dancers using Instagram content Nearerbeing. The third ad Buddha and a woman playing a guitar using Instagram content Nearerbeing. The fourth ad is a person driving a car with the statement “Draw Nearer to Jesus" using Instagram content Nearerbeing. The fifth ad seems to be a monk in a red robe with family members in front of a white van using Instagram content Nearerbeing. All use the Instagram logo with SEO content name Nearerbeing. NEARERBEING is a LIVE-ACTIVE legal United States trademark serial number 99047973 and registration number 7992775 and a license Ohio state trade name for doing business since April 2024. Instagram Trademark Report Form #921176220843750 from March 13, 2026 Instagram Intellectual Property Report. Instagram has been non-responsive. Google has been non-responsive. Meta has been non-responsive about my concerns.

I am writing this to warn UK consumers about the abysmal experience and total lack of consumer protection you will receive if you buy directly from the Meta Store.
I ordered a pair of Meta glasses via Klarna. When the delivery day arrived, the DPD driver marked the item as "delivered" but uploaded a fraudulent proof-of-delivery photo featuring massive 90L bags of garden bark on a random doorstep. The package had clearly been intercepted and stolen within the courier network.
When I contacted Meta Store Support, the treatment was shocking:
1. Illegal Advice: They repeatedly tried to breach UK Consumer Rights law by forcing me to open a claim with DPD, even though the contract is strictly between Meta and the courier.
2. Gaslighting: A support agent named "Shin" explicitly told me that because their system showed the device was active in my area, I essentially had it—blatantly implying that I was lying or committing fraud, despite me presenting clear evidence of courier tampering.
3. Police Involvement: Meta flatly refused to investigate or freeze my account, forcing me to take time out of my personal life to file a criminal case with the police just to protect myself from fraudulent charges.
Only after I contacted DPD management directly—who confirmed the package was still in their network and advised me to refuse the redelivery attempt—did a Meta supervisor ("Sky") finally look at the actual tracking data and admit the package was never delivered to me.
While they have finally promised a refund because the physical box is returning to their warehouse, they have flatly refused to offer a single shred of formal apology or goodwill compensation for the severe distress, false accusations, and hours of anxiety their support team put me through.
Meta has permanently lost my custom. If you buy from them and your parcel is stolen by the courier, prepare to be treated like a criminal by their customer service team. Buy at your own risk.

This needs to get hacked and shut down. It lies someone dude was sending spammy inappropriate pictures and i reported it, then i got a notification saying they removed the guy from facebook. But then one min after he sent even worse stuff. Why is fb so dumb?

The reps from Meta ads keep calling us, saying clearly false things about how we should spend our budget. They call themselves experts, but it feels like a sales pitch from someone who didn't research your business and can't really help you. Gave an additional star because one of them was able to help resolve a technical problem

Zero customer support. This company handles sensitive personal data and payments, yet fails to provide any meaningful customer service. It feels almost fraudulent when you're encouraged to fund your account, only to discover that it has been restricted, with no clear way to recover your money. Customer support in Meta is like the Loch Ness Monster — everyone has heard rumours that it exists, but nobody has actually seen it. Absolutely horrific experience.

Meta/Facebook's customer support is one of the most frustrating experiences I have ever encountered.

Today, a family member accidentally changed the name on my Facebook account to their own name. This was an honest mistake, and it should have been one of the simplest problems to fix. Instead, Facebook immediately locked my account from changing my name for 60 days.
The most frustrating part is that Facebook repeatedly claims you can verify your identity with a government-issued ID, yet there is no actual path to do so. Every support article sends me in circles. The identity verification pages lead to unrelated security settings, broken links, generic help articles, or Meta AI responses that repeat the same instructions without providing any solution.
My government-issued ID clearly shows my real legal name. The incorrect name currently displayed on my account is not my legal name. Yet Facebook offers no meaningful way to submit documentation, contact a human representative, or appeal an obvious mistake.
Not everyone is a technology expert. People accidentally click the wrong button, change settings by mistake, or have family members make errors on shared devices every day. A company the size of Meta should have a straightforward process to correct simple account mistakes.
Instead, users are trapped behind automated systems, endless help articles, and AI chatbots that cannot solve the actual problem.
If Facebook is going to enforce a 60-day name-change restriction, it should also provide a functioning process for users to verify their identity and correct obvious errors. Right now, it feels like the company has replaced customer service with an endless loop of automated responses.
This experience has been incredibly disappointing and has made me lose confidence in Facebook's support system.

Meta is not getting worse and worse. It is already rotten from within. Im not even hacked and I cant get into my facebook.

Im disgusted with Meta Facebook & instagram I lost all of my life's history because I was hacked. Ive lost my linked Instagram page just because it was linked. I cant getvany help through support & was just told, sorry we can't help through the chat. Ive been so upset as ive lost not only my income but all photos of some connections dead & unable to get again. This company is callous & uncaring & now I go legal!

I bought the oakley metal vanguard glasses from the meta store. It was delivered two days after my order as advertised on the website. I was apprehensive after reading some of the reviews but i had a very good experience and the product works brilliantly.

Let me preface this by saying: I have never in my entire life left an even slightly negative review on any product, service, good, or company. Let this fact color your interpretation of what follows and the effort I am going to now after the customer support experience I have had with Meta. I purchased a VR headset from Meta nearly a week ago now. Meta apparently uses an automatic process to assign couriers to their packages (keep this in mind, it’s relevant for later). The carrier that was automatically assigned was Roadie, and to their fault, they attempted to deliver a package to my building on a national holiday. Obviously, that delivery was unsuccessful. Also to the fault of Roadie and not Meta, their decision was to then immediately return the package to Meta rather than re-attempting delivery on a non-holiday. From here, the rest of my complaint is with Meta and not Roadie.
I contacted Meta customer support for 4 straight days. The first time I contacted them, I was assured that delivery would be re-attempted the following day (it was not, and based on events that followed, I suspect that it was entirely impossible for Meta to promise such a thing). The 3rd time I contacted Meta customer support, they finally admitted that I would have to contact the courier because there was nothing they could do on their end to re-delivery the package. Once I contacted Roadie, however, I learned from them that they had already returned the package to Meta and it remained in Meta’s possession. Upon learning this, I contacted Meta a 4th time (all of this by online chat, by the way. Insanely, there is no way to contact Meta customer support by phone). Meta continued to shift blame to the courier and insisted that they had no proof of the package being in their possession or even being returned to them. Because they could not prove I was telling the truth, they told me I would have to wait until they had the package in which case they would initiate a refund and the refund would take 7 business days to get to me. I was told that upon receiving the refund, I would have to go through this process all over again.
Ultimately, the crux of the issue is that Meta and its employees seem to have absolutely no way to contact the couriers with whom they do business. Not to mention the fact that Meta executives’ leadership abilities have atrophied to such an extent that they are outsourcing their delivery to couriers who give up after any minor delivery issue. I’m not sure how one expects to have a successful business with executives who are so inept at their jobs as to design a system this terrible. I have sold all of my Meta stock as a result of this experience; I have no faith in the continued leadership of the current executives. The easiest decision in the world would have been simply to copy the extremely successful model that Amazon and other large companies have already created via relationships with third-party couriers, and Meta’s executives couldn’t even do that correctly even though all of the logistical legwork is already in place. Furthermore, a middle schooler has enough brains to understand that if someone is doing something of importance for another entity, it is a good idea to have some sort of contact between the two parties. Instead, I had to spend literally hours of my week going back and forth communicating with Meta and Roadie because neither company had the ability to communicate with the other. I have no words for the idiocy on display with that decision, and any person involved in the creation and continuation of that systemic failure should be fired without a golden parachute.
The worst of it is that Meta knows to some extent that this issue exists. This is why they don’t have a phone number for customer support. They are relying on the free labor of the public to do the work they don’t want to pay for even though the business benefit of the better system far outweighs any cost savings of not having it. Once again, my simple problem points to a deep analytical failure on the part of Meta and its executives. One week after purchase, I have no refund. I have no headset. I have spent hours of my life trying to resolve this. Roadie claims not to have my package except to say that they can confirm it is back in Meta’s hands. Meta claims that the package was not returned to them. Neither company can speak to the other. Utter insanity.

Oh Meta, how can I possibly share anything without sounding bitter? The issue is they have 0 redeeming qualities. Their product and support is absolute garbage. I have had issues with every single purchase from meta quest to meta quest 3 and the latest issue was the absolute worst buying experience i have ever had (even worst than buying a new Toyota).

Subject: URGENT COMPLAINT – Unjustified Suspension of My WhatsApp Business Account (Second Time)

Dear WhatsApp Business Support,

I am writing to express my extreme frustration and serious concern regarding the repeated and unjustified suspension of my WhatsApp Business account.

This is now the SECOND time that my account has been blocked without any legitimate reason, despite the fact that I do NOT send spam, do NOT violate any policies, and conduct my communication strictly for professional business purposes.

What makes this situation even more unacceptable is the fact that many of my messages are answered directly through your own AI systems, and yet my account still gets suspended. This raises serious concerns about the reliability, consistency, and fairness of your automated moderation process.

I run a professional business, and WhatsApp Business is one of the most essential communication tools for my clients, customer service, and daily operations. By arbitrarily blocking my account, you are directly interfering with my business activities and causing measurable financial losses.

Because of your actions, I am unable to communicate with customers, respond to inquiries, manage bookings, and maintain business continuity. Losing access for an entire day is not a minor inconvenience — it is a serious disruption that damages trust, reputation, and revenue.

Frankly speaking, this repeated treatment is completely unacceptable.

I expect:

1. An immediate explanation as to why my account was blocked again.
2. A detailed review conducted by a HUMAN representative, not another automated system.
3. A guarantee that my business account will not continue to be wrongly flagged and suspended without cause.
4. A clear statement regarding how WhatsApp intends to compensate for the damage and business interruption caused by these repeated wrongful suspensions.

As a legitimate business owner, I should not be penalized for using your platform correctly.

I demand an urgent resolution to this matter and expect a prompt and professional response.

Sincerely,

Siegbert Till
Founder of Dog Coach Expert
Professional Business Account User