Pre-ordered around mid-Dec 2021, never received I pre-ordered around mid-Dec 2021 two Vanitas nendoroids, a Vanitas and a Noé, which were supposed to arrive by the 31st of July. I also pre-or... See more
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See what reviewers are saying
Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now Ju... See more
Company replied
I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items... See more
Company replied
Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can b... See more
Company replied
Company details
Written by the company
UK based Online TCG & Collectables store. We stock all your favourite TCG's including Pokemon, Yu-Gi-Oh!, Dragon Ball and more. We are an Official Good Smile Partner Shop and Official Bandai Partner. We stock high quality figures including Nendoroids, Pop Up Parade, Banpresto and many more. We're By Geeks, For Geeks, making card games and collectables affordable and accessible for everyone!
Contact info
Unit 14 Sanderson Street, S9 2TW, Sheffield, United Kingdom
- support@metageeks.co.uk
- metageeks.co.uk
2.9
Average
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
First time purchasing on metageeks
First time purchasing on metageeks, I felt safe from the beginning. You have an option to pay through PayPal, they have some good deal and free next day shipping depending on the order price. I'll definitely be buying there again
May 10, 2022
Reply from MetaGeeks
Hello,
Welcome to MetaGeeks! We’re so happy you chose to shop with us and it’s made our day knowing that you had a great experience with us. It’s our mission to offer premium services and products at affordable prices.
We look forward to seeing you again, we’re always adding new stock so definitely keep checking back!
All the best,
The MetaGeeks Team
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Good customer service
Good customer service. Reply quick and always delivering good products .
May 9, 2022
Reply from MetaGeeks
Hello,
Thank you for shopping with us and complimenting us on our customer service. It's important to us to ensure every customer has an excellent experience when shopping with us!
It means a lot to us that you have left us a five star review and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Brilliant company
Brilliant products, brilliant price and brilliant delivery time. Perfecr and cannot fault in any way.
May 9, 2022
Reply from MetaGeeks
Hello,
Thank you for being a brilliant customer and leaving us a 5 star review!
It’s important to us to offer great products and premium delivery services at affordable prices so everyone can enjoy these awesome products!
Thank you for shopping with us and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
We’re so pleased you’re happy with your purchase and thank you for leaving us a 5 star review.
We look forward to seeing you again soon!
All the best,
The MetaGeeks Team
A++++ Super quick delivery on…
A++++ Super quick delivery on preordered item. Efficient as always, highly recommend!
May 8, 2022
Reply from MetaGeeks
Hello,
Thank you for the A++++ and 5 star rating! It means everything to us especially with how happy you are with your purchase!
Thank you so much for recommending us and we look forward to seeing you again!
All the best,
The MetaGeeks Team
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Great value for money
Great price for something so large, quick delivery and came in great packaging. Would 100% recommend!
May 8, 2022
Reply from MetaGeeks
Hello,
Thank you for recommending us and leaving us a 5 star review, it means the world to us!
It’s important to us to offer great products and premium delivery services at affordable prices so everyone can enjoy these awesome products! Our eco-friendly packaging is not only great for the planet but it helps ensure all items arrive safely and securely!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Great products and reliable services
May 7, 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5* review, it means the world to us! Thank you for choosing to shop with us and we hope you enjoy your purchase!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
reat store, will use again!
Great site. The item I wanted was on sale which made it cheaper than elsewhere but I had never used the site and we all get a bit anxious about if a new place is legit. I could not have been happier with pulling the trigger and taking a risk though! The item arrived REALLY fast on free postage, was cheaper than elsewhere and the packaging was not only sturdy and protected my purchase but very environmentally friendly with the use of a card box, paper cushioning/packing and also paper based tapes!
I would give you more stars if I could!
May 2, 2022
Reply from MetaGeeks
Hello,
Welcome to MetaGeeks! We’re so pleased you chose to shop with us! Thank you so much for leaving us such a glowing review, we really appreciate it!
We take pride in offering premium delivery services at affordable prices and our eco-friendly packaging helps to ensure all items arrive safely and securely while also being good for the planet!
We look forward to seeing you again very soon!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
That’s awesome to hear and it means a lot to us! It’s a pleasure to have you on board as a loyal customer! Thank you so much for leaving us an excellent review.
We look forward to seeing you very soon!
All the best,
The MetaGeeks Team
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Item arrived safely and quickly
Item arrived safely and quickly; exactly what I was looking for, so thank you so much!
May 1, 2022
Reply from MetaGeeks
Hello,
You’re very welcome! Thank you so much for taking the time to leave us a 5 star review, we really appreciate it.
We hope you enjoy your purchase and we look forward to your next visit!
All the best,
The MetaGeeks Team
Super speedy service
Super speedy service, well packaged and what I ordered. Will be using them again :)
April 30, 2022
Reply from MetaGeeks
Hello,
Thank you so much for the 5* review, we really appreciate it and it means everything to us that you had a great experience.
We take pride in offering premium delivery services at affordable prices to ensure a safe and speedy delivery.
We look forward to seeing you again, we’re constantly adding new items to our store so keep checking back!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you so much for the 5* review, it means the world to us! It’s great to hear you had an excellent experience with us!
We’re constantly adding new items to our store almost daily to continue to have a great selection of items available. So definitely keep checking back!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Item just as pictured and described
Item just as pictured and described, good quality, my son will be thrilled with his Naruto soft toy! Will order from here again!
April 30, 2022
Reply from MetaGeeks
Hello,
We really appreciate you taking the time to leave us an excellent 5 star review! We hope your son likes his Naruto soft toy, thank you so much for shopping with us!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
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Reply from MetaGeeks
Hello,
Thank you so much for leaving a 5 star review. We’re so pleased you had a great experience with us and we really appreciate the recommendation.
We hope you enjoy your purchase and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Excellent experience
Excellent experience! My order was shipped out really quickly, lots of protective packaging and exactly what I was looking for. I would order from MetaGeeks again and I’d recommend them to others.
April 29, 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving a 5 star review and we’re so happy you had an excellent experience with us!
We take pride in offering premium delivery services at affordable prices and our eco-friendly packaging helps to ensure all items arrive safely and securely while also being good for the planet!
Thank you for recommending us and we look forward to seeing you again!
All the best,
The MetaGeeks Team
It would have been good if I hadn't had…
It would have been good if I hadn't had to ask what happened to my order after the first notification about a delayed delivery nothing came. But all in all I'm satisfied
April 29, 2022
Reply from MetaGeeks
Hello,
Thank you for taking the time to leave us a review, it means a lot to us and we really appreciate all the feedback our customers give us so we can continue to improve.
We are continuing to improve and update our systems to ensure customers are kept up to date regarding pre-orders or delays with products. We have new systems in place which we are continually tweaking to improve this service.
We sincerely apologise for any frustrations you had in this process but it’s great to hear of your positive satisfaction overall.
We hope you enjoy your purchase and we’d love to see you again!
All the best,
The MetaGeeks Team
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5 star review and we’re so pleased you're happy with your items! We’re sure you’ll love the next ones just as much!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
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Reply from MetaGeeks
Hello,
Thank you for taking the time to leave us a 5 star review! It means the world to us that you had a good experience with us and we hope you enjoy your purchase.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
A good choice of UK anime store
I think Metageek is a pretty good anime store, haven't bought anything from them that's in stock (will update my review if I do) but have used them for pre orders.
I had a situation where I pre ordered 2 figures in February, I liked that the website listed the number of avaliable stock, and the price was decent relative to other UK sellers (who tend to be a little pricer relative to Japan stores) etc. Given that shipping was included despite the more expensive price tag, I was very satisfied with the price ultimately. Unfortunately there was a delay in the figures and the website did not update to reflect this change, so feel there could be improvement in that regard.
Additionally, I didn't receive an update on the fact that there was a delay, these delays may have occurred due to the COVID outbreaks in Japan, etc, so this delay is understandable, but maybe useful to be aware of.
That being said the MetaGeeks team are very responsive on their social media, often replying to Instagram DMs within a day, so would suggest trying to contact them there or via email if you run into issues. This was how I recieved updates when querying about my items.
When the figures did arrive, an email was sent a day ahead notifying me that they would arrive soon with a DHL tracking link. The figures arrived well wrapped and protected, and were geniune. I would recommend using this store.
April 24, 2022
Unprompted review
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5 star review and using our website for all your pre-orders.
As an Official Good Smile Partner shop and Official Partner of Bandai we are often able to acquire figures quicker than other stores and are able to offer more affordable prices in comparison.
We sincerely apologise for any lack of updates regarding your pre-orders and it is an area we are working really hard on to continue to improve based on the feedback we have received. A new email automation system has been implemented to keep customers in the loop of any issues and delays. However, we are still continuing to improve on this system to ensure the entire shopping experience is perfect for everyone.
We are always more than happy to help with any queries or issues and we are proud of pour responsiveness. We can be easily reached through our support email address or via direct messages on our social media accounts. It’s extremely important to us that we are always on hand for our customers to help to provide an excellent experience with us.
Thank you for recommending us and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Wonderful service
I was informed of when my order was received and completed, and at no point felt I was in the dark regarding the whereabouts of my item. Overall, a wonderfully trustworthy service with genuine products and fast shipping time; would highly recommend for any figure collectors like me!
April 24, 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5 star review and we’re so happy to have provided a great experience for a fellow figure collector!
Honesty, integrity and professionalism at the heart of our mission with a passion for the products we sell and the community we serve. Your wonderful recommendation means a lot to us!
We look forward to your next visit!
All the best,
The MetaGeeks Team
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