Pre-ordered around mid-Dec 2021, never received I pre-ordered around mid-Dec 2021 two Vanitas nendoroids, a Vanitas and a Noé, which were supposed to arrive by the 31st of July. I also pre-or... See more
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Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now Ju... See more
Company replied
I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items... See more
Company replied
Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can b... See more
Company replied
Company details
Written by the company
UK based Online TCG & Collectables store. We stock all your favourite TCG's including Pokemon, Yu-Gi-Oh!, Dragon Ball and more. We are an Official Good Smile Partner Shop and Official Bandai Partner. We stock high quality figures including Nendoroids, Pop Up Parade, Banpresto and many more. We're By Geeks, For Geeks, making card games and collectables affordable and accessible for everyone!
Contact info
Unit 14 Sanderson Street, S9 2TW, Sheffield, United Kingdom
- support@metageeks.co.uk
- metageeks.co.uk
2.9
Average
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Apalled, Stay away from MetaGeek
Apalled, disgusting customer service and attitude of the Director himself Jordan Roach sending me emails wanting to take me to court, whilst i was abroad, for thier mistake of sending me a product which i cancelled weeks ago the online store then sends the product without my knowing and accuses me of keeping it.
for wanting to start an online business he really needs to work a lot in this area.
Update: you mention that the customer service is second to none but but here you are disputing with a customer a said Director of an online business and not addressing this in a more professional/positive manner response, i highly advise to hire a customer representative, instead of personally attacking your customers as I have seen in all your negative reviews and find a more open approach instead of your current way of approach for a Director to respond in a petty way for not seeing your emails ? And still fail to accept the mistake made on your company’s behalf, now one has to ask, exactly how are you representing your company in these petty responses.
You’ve contacted me through email and have apologised, can we please act like adults and professionally resolve this situation I hope not having to see another petty response on a trust pilot review. Have a good day Jordan. All the best.
March 3, 2022
Unprompted review
Reply from MetaGeeks
UPDATE:
Firstly, I am unable to contact you directly, as you have chosen to withhold your information (name, email, order number). For that reason, I have no choice but to reply directly to you.
I hope you can understand that replying is good practice and we do this for both good and bad reviews. It is important that our customers know we hear them and acknowledge their feedback.
Reacquiring goods is not personal, and requesting these returned was not either. It is a shame that this was made into a personal dispute when you posted it on the internet, rather than replying to my email. To me, this is strictly professional. If you would like to resolve this, which I certainly would, please reply to my email so we can speak.
At no stage have I ever claimed we are not at fault. We did accidentally send the goods out, due to a mix up on the systems. This is our fault, and we wholeheartedly take blame for that. However, not returning the goods is also an offence, and I hope you can accept the part you have played in this. Neither party is blameless and I hope we can both acknowledge our role, and understand each others perspective.
To reiterate what I've said, if this was genuinely and accident, I apologise sincerely if I hurt your feelings. This was never the intention. However, I hope you can understand the need for clear communication (i.e giving a deadline, explanation of the circumstances and consequences). It is a requirement when this occurs, unpleasant thought it may sound. Again, I apologise for this.
Once again, if you would like to seek resolution, or would like to provide constructive feedback, you know how to contact us.
Otherwise, I hope you have a great day.
Dear Mali Limit,
We have not received any correspondence under your name and noticed you posted on here anonymously. Your choice to spell the business name wrong reflects your intent. If you want to spend your spare time posting late night revenge attempts, that's entirely up to you. It is truly a shame that you seem to seek revenge rather than reconciliation. This reflects more on yourself than it does our team.
I contacted you several times about goods that were not paid for. You choose to ignore my emails several times, over the course of 4 days. Unfortunately, this goes from an accident to malicious intent and theft. If this was intentional, which this indicates it was, then I'm forced to recoup the goods any way possible.
As mentioned in the email, if this was accidental, and somehow you did not receive the "order shipped" email, "DPD has your parcel email" and "DPD will deliver your order today" email, then truly, I apologise sincerely. However, purposely withholding the goods is immoral and I'm required to seek the goods returned or paid for. I'm unsure why this request was met with such resistance.
Our customer service is second to none, with thousands of compliments and positive reviews. We're:
Honest - even if this means delivering bad news about delays.
Attentive - Most queries dealt with in hours on weekdays
Adaptable - No questions asked cancellations. No waiting around for nonsense. We refunded your order within hours of being requested.
I believe no one would think it is rude to request the goods returned or paid for. I'm glad you have given me an opportunity to address this.
If this was not intentional, rather than seeking attention, I believe you would seek an apology, which I have already given. At the end of the day, we're all only human. It is however a shame to see this revenge attempt, when we work so hard to resolve issues the best we can.
Regardless, have a great day.
Jordan
MetaGeeks
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Awesome store
Awesome store! Shipping was quick and item was packaged up nice and ship, was even shipped overseas to US and everything was perfect
March 3, 2022
Reply from MetaGeeks
Hello,
Thank you so much for your purchase and we really appreciate the 5* review! We’re super happy you had a perfect experience with us and we look forward to seeing you again!
All the best,
The MetaGeeks Team
I am very satisfied with MetaGeeks
I am very satisfied with MetaGeeks. Their products are good quality and genuine, the customer service is excellent and the products arrive quickly. Overall i am very happy with my purchases.
March 3, 2022
Reply from MetaGeeks
Hello,
Thank you so much for your kind words and leaving us a 5* star review! Honesty, integrity and professionalism are at the heart of our mission and we’re proud to be an official partner of Bandai and an Official Good Smile Partner Shop.
We’re so pleased you’re happy with your purchases and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Great company
Great company! First time shopping with them and well definitely come back
February 27, 2022
Reply from MetaGeeks
Hello,
Welcome to MetaGeeks! Thank you for shopping with us and leaving us a 5* review! It means a lot to us!
We can’t wait to see you again!
All the best,
The MetaGeeks Team
Judt arrived when I required.Happy with…
Judt arrived when I required.Happy with it. Excellent service.
February 24, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* review! It means the world to us that you had an excellent experience shopping with us!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
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Great service and prices
Metageeks has a very straightforward website, easy checkout, fast delivery, one of the best prices I've found for UK anime merch stores. My figure arrived very well packaged and the box did not have any damage.
February 24, 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a review! We worked hard to ensure our new website was an improvement on the old one so we’re really happy that you had a great check out experience and you found what you were looking for easily.
We’re By Geeks, For Geeks and it’s our mission to ensure collectables are affordable for all!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Incredible all around
Arrived super fast, very responsive to queries, well packaged items, no damage done, items exactly as pictured. Overall amazing experience at a great price too!
February 24, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* review! We really appreciate your kind words, they mean a lot to us! We’re so happy you had an amazing experience and we can’t wait to see you again!
All the best,
The MetaGeeks Team
Really Good!
Came securely packaged! Amazing condition and quick delivery! Exactly what I wanted!
February 24, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* review! We love that you had an amazing experience and we’re so happy it arrived quickly and secure - we’re very proud of how securely we package our products to ensure safe transit!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Dragon ball figure arrived very…
Dragon ball figure arrived very quickly, perfect condition and packaging, will be shopping here more often.
February 21, 2022
Reply from MetaGeeks
Hello,
We really appreciate you leaving us a 5 star review! It means the world to us that you’re happy with your product and service! Definitely keep checking back with us as we’re adding new products all the time.
We can’t wait for you to visit us again!
All the best,
The MetaGeeks Team
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Worth it
I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items rather than showing all). It will be useful for people like me don’t know what I’m getting seeing a full picture quicker haha. Packaging and quality is good! Delivery is quick! Fab, thank you!
February 20, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* star review and we hope you managed to find the perfect birthday present! We definitely have plenty to choose from as we’re always adding new items to the website.
We’re sorry to hear that you were having issues with the search function. Usability and navigation are aspects we worked really hard on to improve with the launch of our new website. We want it to be as excellent as it can be so we really appreciate your feedback.
Thank you again for shopping with MetaGeeks and we hope to see you again soon!
All the best,
The MetaGeeks Team
Super Sayian 3 Son Goku figure Figurarts
Well it would’ve been great if I got the replacement straight away but I can understand the situation.
February 18, 2022
I’m really happy with my order thank…
I’m really happy with my order thank you so much :))
February 17, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* star review, it’s a pleasure knowing how happy you are with your order!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Quite disappointed...
I ordered the Nekopara Cinnamon Pop Up Parade figure and it came within a few days but in a small box just about fitting the figure so it was difficult to get out. There was hardly any packaging inside protecting the item and looking at the condition of the box it is all good (including figure) but there is a little tear and hole at the back where the plastic had been damaged. For an in box collector like me this is quite annoying.
February 17, 2022
Reply from MetaGeeks
Hello,
We're very sorry to hear this has occurred.
We are very (very) particular about sending products that have been damaged. Any item with any damage to the packaging, is logged as damaged and put in our "damaged stock" section. If this has been damaged in transit, we're also disappointed with that too.
We've very proud of how securely our boxes are packaged, including having perfect size boxes and the correct amount of packing paper to ensure safe transit. We're very environmentally friendly and pack with enough to fill the box, but not enough to cause any kind of pressure to the packaging. Pop Up Parade figures have very fragile packaging, and we're very conscious of this.
We're sure you've seen all our great reviews and can appreciate that this is an anomaly, not the usual service we provide.
You have not contacted us to allow us to look at the issue. It would be great to be given a chance to resolve this. Our team would be happy to look at the issue and resolve this as soon as possible. You can reach us at support@metageeks.co.uk
All the best :)
The MetaGeeks Team
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Reply from MetaGeeks
Hello,
Thank you for leaving a review - it really means a lot to use!
Be sure to come back on spend your loyalty points soon. :)
All the best,
The MetaGeeks Team
Products arrived quickly and were very…
Products arrived quickly and were very well packaged. Excellent service, will purchase again!
February 13, 2022
Reply from MetaGeeks
Hello,
Thank you so much for leaving us a 5* review, it means a lot to us! Thank you for your kind words, we’re so happy you’re pleased with your products!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
New customer will be back. Thanks
Never used metageeks before. Never heard of metageeks before. Perfect interaction good price quick delivery well packaged. I will be back. Oh and some good pulls from the box helps the mood too! Thanks.
February 12, 2022
Reply from MetaGeeks
Hello,
Thank you for your first time purchase from us and leaving us a 5* review! We really appreciate your kind words about your first experience with us, it means a lot!
It's awesome you got some great pulls from your box, we reckon we might be your good look charm!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Great, but my product came in a little damaged
I bought a Pokémon TCG product on the new MetaGeeks website as a buyer in the Netherlands. MetaGeeks takes care of the import/customs process for you entirely, which is very nice! Unfortunately, the seal of the product was a little damaged (possibly because of shipping), so I'd recommend them to pay a little more attention to packaging. Overall, I definitly recommend MetaGeeks!
February 12, 2022
Unprompted review
Reply from MetaGeeks
Hello,
Thank you so much for your review!
EU customs is an area we have worked extremely hard on when developing our new website ensuring we listened to feedback from all our awesome EU customers. It’s our pleasure to now say that there are no more EU custom charges for our EU customers and we’re happy to have made the process easier and quicker!
We are very sorry to hear your item was damaged in transit. We have very strict guidelines on the quality of the products we ship out and any that have damage (even minor) are placed in our damaged stock section on our website.
Thank you for your feedback, we really appreciate it and it helps us to continually improve!
We hope you like our new website and we look forward to seeing you again!
All the best,
The MetaGeeks Team
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New to MetaGeek
This is the first time I have ordered from MetaGeek. They stock some anime figures which are not available elsewhere in the UK. I received the new, original figure in perfect condition and in good time. I will be buying from them again.
February 11, 2022
Reply from MetaGeeks
Hello,
Welcome to MetaGeeks! Thank you for purchasing from us and leaving us a 5* review!
As an Official Good Smile Partner Shop and Official Bandai Partner, it means we usually get products before other retailers helping our customers to find those hard to get hold of figures.
We’re so pleased you're happy with your purchase and we can’t wait to see you again!
All the best,
The MetaGeeks Team
Cheap price free delivery
Free 48hr Royal Mail tracked delivery. Cheap price. Apple Pay wouldn’t work for some reason but PayPal worked fine.
February 11, 2022
Reply from MetaGeeks
Hello,
Thanks for the review! We're very happy you've had a great experience.
With Apple Pay, we've tested this based on your experience and it seems to be working fine. It is possible that it may not have worked due to a cookie or cache conflict on your device. We'll continue looking into this to be sure!
We hope to see you again soon!
The MetaGeks Team
Quick delivery and easy to order
February 11, 2022
Reply from MetaGeeks
Hello,
Thank you for leaving us a 5* review!
We put a lot of time and effort into designing our new website to make sure it's easier to navigate making the ordering process even better for our customers, so your feedback means a lot to us!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
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