Metagenics UK Reviews 

11,016
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and reliable shipping services, noting that packages always arrive promptly and securely. Consumers also deeply appreciate the consistently high quality of the health supplements and the friendly, helpful assistance provided by the support team. Some reviewers were not happy with certain product experiences, mentioning specific issues like overly chalky tablets, frustrating difficulties opening secured bottles, or unexpected physical side effects. People shopping here generally enjoy smooth online ordering processes, though these occasional drawbacks highlight areas where a few individuals encountered practical challenges.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, effectiveness, and good value.... See more

Delivery service

Clients share positive opinions on delivery_service, consistently reporting fast and prompt arrivals with... See more

Service

Reviewers mention positive feedback about service, highlighting brilliant and reliable experiences. Consumers... See more

Quality

Users describe positive interactions with quality, consistently highlighting reliable and very good... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and quick it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Metagenic (formerly Nutrigest) for a couple of years. Their products are reliable (Magnesium glycinate/Multi essentials for women 50+) Their order service is brilliant. Staff are frie... See more

Company replied

Rated 5 out of 5 stars

Top notch! Always a good experience with Metagenics. Great customer service if you need it, easy to navigate website. Clear pricing structure and great products! Delivery is always prompt and produ... See more

Company replied

Rated 5 out of 5 stars

I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more

Company replied

Rated 5 out of 5 stars

Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,016)

1,168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Metagenics UK logo

Reply from Metagenics UK

Your review truly made our day, Andrew!
Thank you for your short but powerful feedback. We’re delighted to hear that our delivery speed impressed you — providing a fast and reliable service is something we focus on every day, so it’s great to see this reflected in your experience.

We really appreciate you taking the time to share your thoughts. If you ever have any questions in the future, please don’t hesitate to contact us at orders@metagenics.co.uk — we’ll be happy to assist.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars

Impressed customer

This is my third time ordering from this company and have been very impressed with the efficiency and fast delivery time on each occasion.
Ordered on Friday, arrived Sunday.
Can’t fault this company and would definitely recommend them.

June 19, 2026
Metagenics UK logo

Reply from Metagenics UK

Wow Lizzie, what truly heartwarming feedback — thank you!
It means a great deal to us to know that you’ve placed your trust in us for the third time and had such consistent positive experiences. Your example of ordering on Friday and receiving it by Sunday perfectly reflects what we strive for every day: a smooth and reliable service.

Your recommendation is especially appreciated — it’s the greatest compliment we can receive. Thank you for taking the time to share your experience; it genuinely motivates us to keep delivering at this level.

We look forward to assisting you again. If you ever have any questions, please don’t hesitate to contact us at orders@metagenics.co.uk.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars

Excellent service ni e polite chap took…

Excellent service ni e polite chap took my order and payment arrived following day and left by the fro t door . Thank you

June 19, 2026
Metagenics UK logo

Reply from Metagenics UK

We are delighted to read your feedback, Phyllis!
Thank you very much for your kind words about our service. We’re happy to hear that our colleague provided friendly assistance over the phone and that your order arrived the very next day — just as expected. We also appreciate you mentioning the doorstep delivery, as these details help us keep our service consistent and reliable.

We truly value your trust and remain at your disposal whenever you need us. You can always reach us at orders@metagenics.co.uk.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars

Delivered in 24 hours amazing!

Delivered in 24 hours amazing!

June 18, 2026
Metagenics UK logo

Reply from Metagenics UK

Wow Joanna — what an enthusiastic review, thank you!
We’re delighted to hear that your order arrived within 24 hours. Providing fast and reliable service is exactly what we aim for every day, so it’s wonderful to know it made a difference for you.
Your positive feedback truly motivates us to keep delivering at this level. Thank you for sharing your experience!
If you ever have any questions, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Generous introductory discount

Generous introductory discount. Arrived promptly. Thank you.

June 18, 2026
Metagenics UK logo

Reply from Metagenics UK

It’s lovely to read your feedback, Lisa!
We’re delighted to hear that you appreciated the introductory discount and that your order arrived promptly — a great start really does make all the difference.
We strive to make every experience smooth and accessible, and your feedback reassures us that we’re on the right track. Thank you for taking the time to share this.
If you ever have any questions or would like further advice, our team is always happy to help at orders@metagenics.co.uk.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Excellent products

Excellent products, discounts available and fast delivery.

June 18, 2026
Metagenics UK logo

Reply from Metagenics UK

What lovely feedback to read, Tina — thank you!
We’re delighted to hear that you’re happy not only with our products but also with the fast delivery and the availability of discounts. We aim to make every order as smooth and accessible as possible.
Your positive experience truly means a lot to us and encourages us to keep delivering this level of service.
If you ever have any questions or would like advice, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Such quick service

June 17, 2026
Metagenics UK logo

Reply from Metagenics UK

A big smile reading your message, Venetia — thank you!
We’re delighted to hear that you experienced our service as quick and efficient. That’s exactly what we aim for every day: smooth and reliable delivery with no hassle.
Your short but powerful feedback means a lot to us and encourages us to keep up this level of service.
If you ever have any questions or need advice, you’re always welcome to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Speedy delivery

June 18, 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you for your lovely feedback, Dawn!
It’s always great to hear that your order arrived quickly and smoothly — that’s exactly what we strive for every day.
We truly appreciate your short but positive review, as it motivates us to keep delivering this level of service consistently.
If you ever have any questions or need assistance, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product

Have one back to this make. Tried others but they didn’t work for me.
Just little expensive every time

May 19, 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you for your honest feedback, M Green.
It really means a lot to us that you’ve come back to this product after trying other brands — we truly appreciate that trust.
We also understand your comment regarding the price. We aim to deliver consistent quality and carefully selected ingredients, while recognising that this can feel like an investment. Your feedback helps us stay attentive to this.
It’s great to hear the product has found its place in your routine again. If you ever have any questions, our team remains available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery.

June 16, 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you very much for your kind feedback!
It’s important to us that ordering is simple and straightforward, and that your delivery arrives quickly — so it’s great to hear this was your experience.
We truly appreciate you taking the time to share your thoughts and will continue striving to keep this level of service consistent.
If you ever have any questions or feedback, you’re always welcome to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Very happy with this company and have…

Very happy with this company and have used them several times for Thyroid Convert supplements.

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

What a pleasure to read your message, Georgina!
Thank you very much for your continued trust and your kind words about our company. It truly means a lot to us that you’ve chosen to order from us several times and that Thyroid Convert has become part of your routine.
Customers like you inspire us to keep delivering the same level of quality and service every day. We genuinely appreciate you taking the time to share your experience.
If you ever have any questions, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product

I have this on a regular order. It helps control my IBS symptoms. I take one with each meal as recommended by a dietician.

May 19, 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Barbara — and thank you for your continued trust.

We’re glad to hear that the product fits well into your daily routine and that you’re using it as recommended by your dietician.
Your loyalty and consistent use mean a lot to us, and we truly appreciate you taking the time to share your experience. Feedback like yours encourages us to keep delivering high-quality products and service.

Please don’t hesitate to contact us at orders@metagenics.co.uk if we can assist you further.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent products, good prices.

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

A big smile reading your message, John — thank you very much for your kind words.
It’s great to hear that you’re happy with our service, our products, and our prices. That balance is exactly what we aim for every day, so your feedback truly means a lot to us.

We look forward to providing you with the same positive experience again in the future. If you ever have any questions or need advice, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good first time experience

Great product and quick well packaged delivery.

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

What a wonderful first impression, Annabelle — thank you for sharing your experience.
We’re delighted to hear that both the product and the delivery met your expectations, especially for your first order. Fast shipping and careful packaging are very important to us, so it’s great to know this made a difference for you.

We look forward to welcoming you again and providing you with the same smooth and positive experience. If you ever have any questions or need advice, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to use website and ordering

Easy to use website and ordering, plus speedy delivery.

June 8, 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Liz — thank you for sharing it.
We’re delighted to hear that you found our website easy to use and that the ordering process was smooth. Combined with speedy delivery, that’s exactly the kind of experience we aim to provide.

Your feedback truly encourages us to keep delivering this level of service. If you ever have any questions or would like personal advice, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Prompt delivery, securely packaged

Prompt delivery, securely packaged. Good price with 3 for 2

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

What a great combination to read, Susan — thank you for your message.
We’re pleased to hear that your order arrived promptly and was securely packaged, and that you appreciated our 3 for 2 offer as well. We aim to make both our service and our offers as convenient and accessible as possible, so your feedback truly means a lot to us.

We look forward to welcoming you again and providing the same smooth experience. If you ever have questions or need advice, feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great Delivery

The package was received the day after ordering. The contents were well packaged and good condition.

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Ian — thank you very much for sharing it.
We’re delighted to hear that your package arrived the day after ordering and that everything was well packed and in perfect condition. We take great care in both fast delivery and careful packaging, so it’s wonderful to know this made a difference.

We look forward to providing you with the same smooth experience again in the future. If you ever need anything, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Efficient service and good quality…

Efficient service and good quality products

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Sharon — thank you very much for sharing it.
We’re delighted to hear that you appreciate both our efficient service and the quality of our products. These are exactly the areas we focus on every day, so your words truly mean a lot to us.

We look forward to providing you with the same smooth experience in the future. If you ever have any questions or need guidance, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

First class service

First class service. The probiotics arrived a day after ordering.

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

What a lovely message to receive, Jackie — thank you very much for sharing it.
We’re delighted to hear that your probiotics arrived so quickly and that you consider our service first class. Providing a smooth and reliable delivery experience is very important to us, so it’s great to know this was your experience.

We look forward to supporting you again with the same quality and service on your next order. If you ever have any questions, our team is always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Very helpful

Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened.
Have taken them for a month and am definitely going to carry on taking them.
If you have CFS they’re worth a try to help improve symptoms.
Metagenics service is excellent, fast delivery.

June 15, 2026
Metagenics UK logo

Reply from Metagenics UK

Wow, thank you for your detailed and thoughtful feedback — we truly appreciate it.

We’re very pleased to hear that you feel comfortable using our products and that they fit well into your daily routine. Your confidence in continuing with them means a great deal to us.
It’s also wonderful to know that our service and delivery met your expectations, as this is just as important to us as the quality of our products.

Please don’t hesitate to get in touch if you ever have questions or would like personal guidance — we’re always available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look