metal-plex.com Reviews 473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting they are well-made, lightweight, and easy to install, often exceeding expectations. The ordering process is frequently described as easy and flawless, with many appreciating the prompt delivery and excellent packaging that ensures items arrive safely. Reviewers also highlight the exceptional customer service, citing responsiveness, helpfulness, and integrity, especially when addressing issues like damaged shipments. However, some customers were dissatisfied with the product's durability, reporting that adhesive strips failed, causing items to break, and felt the material was not solid aluminum as expected. Others expressed disappointment with the actual size of the product compared to website images, and a few experienced delays in shipping despite being told their order had shipped.

What people talk about most

Product

Customers are generally thrilled with the product, praising its excellent quality, beautiful design, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Order

People report positive experiences with the ordering process, with many expressing satisfaction and a desire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting responsive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall... See more

Rated 5 out of 5 stars

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and a... See more

Rated 5 out of 5 stars

So impressed by the professional, timely responses to inquiries. Metal Plex staff ( especially Sam) worked to modify our design to meet our vision. Shipping was fast and product was packaged beautiful... See more

Rated 5 out of 5 stars

The first order of metal trout hung so well I did another order for a wedding gift immediately after the first order. It to was a huge success! Very pleased with the whole process of ordering, shipp... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Metal sign

Sam was great to work with - he answered my questions in a very timely manner. I love the metal sign for my son-in!aw. I know he will too. I would definitely order from Sam again. It was extremely well packaged for shipping.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

You truly feel the art.

Outstanding job on my wall art! It was exactly what I was looking for. They said what it would be and definitely delivered. The best part is it's light, so hanging it with what they supplied was a breeze. I couldn't be happier. Thank you, Metal-Plex! You truly made me feel the music🎶🎵🎶

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent assistance with an unusual…

Excellent assistance with an unusual request. My piece came damaged during shipping. Customer service was great and a replacement piece was made available very quickly. I wanted to salvage what I could and reuse the damaged piece by making some changes to it and painting it black. I was given very thorough instructions on how to make my alterations and a lot of positive feedback about my idea. Customer service definitely went above and beyond for me!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Our 4th order

Our 4th order. Love this company. Everything we have ordered has come in exactly as pictured & they ship really fast. One item came in damaged (the package was beaten up) & their customer service was amazing & a replacement was sent. We love Metal Plex & will order from them again!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

The piece was beautiful

The piece was beautiful. It was well packaged and arrived with plenty of protection. It was a gift and the recipients loved it. In fact, I think they are ordering another piece for a family member. Thank you!

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Had a custom sign cut out

Had a custom sign cut out. When I revived it one of the letters was insufficiently connected. There wasn’t enough metal to be strong and broke off. Contacted customer service sent a picture and a new sign was created with better design and shipped out at no charge very quickly. Great service and sign. Thanks

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

The transaction was easy and the communication gave me confidence about the purchase. The product was a great addition to my back yard putting green. It’s light metal construction made for easy handling and mounting. I’m happy with the purchase and looking to add more in the future.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Wall Art for Garden

This is the second time I have purchased from this company and both times the goods were as advertised and arrived in a timely manner. Well packaged and can't wait to put them up.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

High Quality Products and Excellent Services

High Quality Products that we are very pleased to hang up on our residence. From the easy of purchasing, great variety of products to the packaging and prompt delivery it was an excellent experience. We highly recommend Metal-Plex.com metal artwork. We will definitely be purchasing more.

November 21, 2024
Unprompted review

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