META PCs Reviews 

Ordered a $15,000.00 PC over a month ago. Still has not shipped and I have to reach out every time I want an update even though they’ve promised me multiple times they will reach out to update me. Their “water cooling guy” as they call him has been apparently building the loop for my pc for over a week now.

I purchased a META PCs Night Reaper V5 in September 2026 for approximately $4,474.25. My decision was influenced by the company’s advertising emphasizing the benefits of buying a professionally built PC rather than dealing with the complications of building and troubleshooting one yourself.

Unfortunately, my ownership experience has been almost the exact opposite.

The shipment arrived with damaged packaging, which I photographed and documented immediately. I initially encountered problems installing the supplied RTX 5080 graphics card, requiring assistance and instructions from META PCs support.

Within weeks, the computer began experiencing intermittent startup failures, sometimes powering on without completing POST or reaching Windows.

I followed the company’s troubleshooting instructions, including adjusting memory settings, physically rearranging RAM modules, restoring them to their original positions when instructed, and repeatedly removing the heavy computer from its mounting system.

None of this established the cause of the failure or provided a reliable solution.

I was subsequently presented with return options involving approximately $279 in shipping-related charges, fees for a RAM-only replacement process, or an advanced RAM replacement requiring upfront payment—even though the defective component had not been identified.

Only after I requested management intervention did META PCs offer prepaid shipping both ways for a full-system RMA. I appreciate that concession and believe it was a positive step.

However, I was then faced with questions about potentially purchasing a $100 packaging kit, safely removing the graphics card despite its earlier installation problems, and ensuring the return shipment would be covered against damage.

I documented these concerns in writing and requested clarification. At the time of this review, I am still awaiting a substantive resolution.

What disappoints me most is the difference between the company’s advertising and my actual experience.

I purchased a professionally assembled premium computer to enjoy gaming and creative projects—not to spend hours troubleshooting hardware, repeatedly dismantling my setup, and negotiating the costs of warranty service.

I do not expect every computer to be defect-free. I do expect a company selling expensive professionally assembled systems to stand behind its products and provide dependable after-sale support.

My preference is still to have the computer properly repaired, thoroughly tested, and returned in reliable working condition.

I hope META PCs resolves this situation and gives me a reason to update this review positively.

My experience didn’t start off great. There were shipping delays, and when my PC arrived, I ran into an issue that prevented me from enjoying it right away. I was understandably frustrated.

That said, I want to give credit where it’s due. The MetaPC team took ownership of the situation, stayed in communication, and made things right. They worked with me to resolve the issues, followed through on their commitments, and showed they genuinely cared about making sure I was taken care of.

Problems can happen with any company, what matters is how they’re handled. MetaPC earned my respect by standing behind their product and their customer. I’m happy with the resolution and appreciate the effort the team put into turning a frustrating experience into a positive one.

Thank you to everyone at MetaPC for making it right.

Overpriced, slow shipping and bad service. Tried to ask for a budget custom built pc, they straight up refused. My son wants one of these pcs but they are way too expensive, I'd be happy if they built some budget pcs but no, all of them need to have this rainbow all over them that adds 500 bucks to the price. Do not recommend, find another company.

I'm writing this as I recently had one of their PCs ordered and delivered as a birthday gift, from a very close friend. So far it's surpassing all of my expectations and I'm very pleased to see that their build quality matches what they show in their YouTube shorts.

The team did a great job. When UPS damaged the computer in shipping they were very responsive and helpful with the entire process.

The absolute best customer service with the upmost customer appreciation I’ve ever received!

Great experience. Excellent customer service. PC is top notch.

I went out on a limb and tried Meta PC. What first impressed me was that I got to talk to a real person. Through the conversation and discussing my workflow needs and how to best adapt and customize my future workstation I almost felt like I was talking to an old friend. Kenny was my sales person and to say he went the extra mile would be an understatement. Meta PC is worth every penny, I LOVE my new computer!

Everything was great the service, and the people.

Beyond great customer service! They helped me from start to finish. The build is exactly what I wanted!

Great staff they treated me like they cared after the sale. William S. is awesome as well as the rest of the team. They are the pros from top to bottom let Meta pc do the heavy lifting. They can do it all

Their lifetime tech help is legit — once we figured out the issue, they handled the bad CPU quickly and professionally. The only reason this isn’t 5 stars is because it took a long time working through troubleshooting before we got to that point. Still, the support team stuck with it and made sure everything was resolved.

My pc shipped pretty fast for the price of the shipping, and it came in with no issues and ready to play, this was my first pc meta pcs took a lot of the worrying away because it was so simple to set up.

The computer I had built is awesome, but what made the experience great was the people. From walking through the build with me, helping me find the best way to pay for the PC when my bank was difficult, to dealing with my eagerness while waiting for the build they were fantastic! But where they really shone was once I got the PC. My water-cooled computer had to be shipped by freight during what turned out to be some of the coldest weather of the year. It arrived frozen. I was distraught. But they worked with me, were incredibly patient, and very responsive. It was like having a buddy I could call. And eventually, I could revel in the absolute beast of a PC they'd built for me.

Really easy to travel around the website and has no misleading info just hor I like but 1 problem is that it doesn't get shipped outside of USA because I live in UK

Excellent Customer Service and really good prices!

MetaPCs will be my go-to when buying a new computer in the future. I have had really good experience with my system and clear instructions in packaging when it was received in.

Thank you to Customer Support for your help as well when I've had to call in for service.

Great customer service, fast build and delivery!

That they took care of me first when others were coming in made everything feel comfortable there and yeah it was a great experience pc came it out great best purchase of my life will definitely go back to add more stuff to my pc to upgrade it thank you guys for a good experience !!!

Got exactly what I ordered, pc is working fine. I chatted on their website and got a quick answer to my question.