We had a very smooth and efficient rental process with Metra Living. As a friend of mine had previously lived there, I was already familiar with how things worked. Everything was handled honestly an... See more
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Review summary
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Siobhan Brennan from Metra Living was our property manager at L&Q Lindsay court. She does an exceptional job resolving issues and assisting move in and out of the property. She was easy to follow u... See more
Company replied
⸻ I am extremely satisfied with the service I received from Clare Green. She was incredibly helpful throughout the entire renting process, always kind, professional, and patient. Clare answered... See more
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Been with L&Q living in East london for 5 years in 2015, they were very good although lacked some timely response on certain matters. Now with Metra Living, I have to say that Gemma really impressed u... See more
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Company details
Written by the company
At Metra Living, we are dedicated to creating high-quality homes in prime locations, backed by exceptional service. Our goal is to provide residents with more than just a place to live - we offer a community, a lifestyle, and a home where they can feel comfortable, secure, and valued. By combining our core values of integrity, professionalism, innovation, and service excellence, we ensure that every resident enjoys an outstanding living experience.
Contact info
United Kingdom
- metraliving.co.uk
4.3
Excellent
323 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Clare has been incredibly supportive…
Clare has been incredibly supportive and proactive throughout our moving process. From the very beginning, she communicated clearly, answered all our questions with patience, and kept us informed at every step. Her friendly and professional manner made what could have been a stressful experience feel smooth and well-managed. We truly appreciated her efficiency, kindness, and attention to detail.
Thank you, Clare!
June 20, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Clare so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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Awesome experience
My experience with the Metra team was great. Especially with Mubin Abdul and Tina Tham. They are so professional, persistent and accountable persons.
Thank you
June 19, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found our team so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Bit of a mixed bag.
Bit of a mixed bag.
The leasing process was very easy Tina Tham (would give 5/5 if rating individuals) was very attentive, kind and helpful. Online platform very easy to use.
One limitation is for multiple tenants in one property, auto pay has to go all through one person would be far easier if each tenant could individually pay their portion of rent directly.
After moving in is where the negatives come in, have tried to get in contact with the Property Manager multiple times to ask questions but they are never available and never give a call back
June 18, 2025
Unprompted review
Reply from Metraliving
Thank you for your feedback. We're glad to hear you found Tina so helpful and appreciate your suggestion re payments which we will take it into consideration. We’re sorry for the trouble in reaching your Property Manager - we’re looking into this for you directly. If there is anything else you require, please don’t hesitate to contact us at customerservice@metraliving.co.uk.
good so far
I've been renting with Metra Living for around 2 weeks now. So far everything is good, the viewing with Sabrena and the lease signing with Tina have been pretty much frictionless. The flat is nice, no problems so far.
June 17, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found our team so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Very happy with both Tina and Kerri's…
Very happy with both Tina and Kerri's help throughout the entire move in process! They ensured it was a seamless experience and are always very responsive.
May 16, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Tina and Kerri so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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Great team! Wonderful experience
Tina and Saif were wonderful helping us through the renting process!
June 16, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found our team so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Warm Welcome and Excellent Guidance from Clare
Clare Green was incredibly helpful and welcoming. She gave a clear, thorough explanation of how everything in the house works and made the key handover smooth and easy. Her friendly and professional approach made us feel right at home from the start. Highly appreciated!
May 31, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Clare so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
An abysmal managing company
An abysmal managing company. Systematically incapable of dealing with any issue ever raised. Broken doors for more than a year. Crossed meter that they washed their hands of any knowledge of and did nothing to assist in the resolution of.
Avoid at all costs.
June 15, 2025
Unprompted review
Reply from Metraliving
Thank you for your feedback, we’re sorry to hear about your experience. We’d like the opportunity to look into this further and address the issues you’ve raised. Please contact us at customerservice@metraliving.co.uk with your name and address so we can investigate and follow up with you directly.
Mubin was amazing and responsive
Mubin was amazing and responsive. He addressed all my questions during the viewing and was quick in reverting back with the offer. Very pleased!
June 11, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Mubin so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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Tina Tham
Tina Tham, who guided me step by step from start to finish, was great, full professionalism! helped me a lot
June 10, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Tina so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Excellent service
Speedy responses, amazing attitudes and willingness to help with anything I could need
June 6, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
- Direct and on time feedback
- Direct and on time feedback
- Professional attitude
May 5, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Barking Riverside flat
Our rental application for a flat in Barking Riverside has been smooth and stress-free thanks to Gemma and Sana. They’ve been super helpful, responsive, and clear throughout the process.
Really happy with the support so far – thank you both!
June 6, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Gemma and Sana so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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Nice service
June 5, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Onboarding
My onboarding was completed by Tina who ensured all my concerns were addressed. She was very proactive and kind, this made my onboarding very easy. Thank you for your exceptional work Tina.
May 24, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Tina so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Terrible Management, Rent abusers.
building managers take no responsibility. The facilities are poorly maintained, there are rodent problems in Colindale Gardens, trash is everywhere, and many residents are dirty. Metra Living does absolutely nothing to fix the situation. Be careful with this company — they also raise the rent massively every year, sometimes by as much as £350 in a single year.
June 1, 2025
Unprompted review
Reply from Metraliving
Thank you for your feedback. We're sorry to hear that you're continuing to experience issues at Colindale Gardens. As mentioned previously, we do need your name and address to investigate properly. Please reach out to us at customerservice@metraliving.co.uk.
Very smooth process
Very smooth process, professionally managed. Tina and Saif were very helpful indeed and quick to respond to queries.
May 23, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Tina and Saif so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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A good experience overall
We've dealt with several people in the Metra team from viewing the property to moving in and they were all helpful, particularly Clare who answered all of our questions with patience, politeness & professionalism. The only thing stopping this from being 5-star is that a few of the things we asked to be fixed in the property before we moved in were not addressed. Overall the team have been helpful throughout the process and I would recommend them.
May 24, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found the team so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
The entire renting experience was fast…
The entire renting experience was fast and transparent. Tina Tham was always in touch, providing information and helping solve problems. Best folks to rent from tbh.
May 23, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Tina so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Big shoutout to Leah Griffith
Reason why I give Metra Living five stars is strictly due to Property Manager, Leah Griffith. Her level of communication and support across an array of formalities and challenges has been excellent. She's a credit to the organisation.
May 23, 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Leah so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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