I've used Metricool now for over a year, and run over 30 different brands from their platform. I think the system is extremely well organized, easy to use, and built to make things as easy and quick a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Just a quick thank you to the staff at Metricool. I wanted to share my view of a very important part of the overall user experience. Every experience I've had with their help desk has been excellent... See more
Company replied
Metricool has made managing my social media so much easier and more organized. When I had an issue with a video, their support team quickly helped me fix it, and everything worked perfectly. Reliabl... See more
Company replied
Incredible scheduler application. What I like is they do not scale out the free version from needed features to build your influence online. However, if you want to get the most out of this program, I... See more
Company replied
Company details
Written by the company
All in one site: web analytics, blog content, Twitter, Facebook, Instagram,Pinterest, Google Ads, Facebook Ads, Tiktok, Youtube publication planner, real-time and more.
Contact info
Calle Las Norias, 80, 28221 Majadahonda, Madrid, 28221, Madrid, Spain
- info@metricool.com
- metricool.com
4.0
Great
589 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lesly went above and beyond
Lesly went above and beyond! Thank you for ALL the help today!
November 27, 2025
Unprompted review
Reply from Metricool
Thanks so much for your kind words! 🫶We couldn’t have said it better ourselves. That’s exactly how our super support team works every day. Metricoolers deserve the best! 🤩
Advertisement
I’m very disappointed with Metricool’s…
I’m very disappointed with Metricool’s advertising. After completing the free trial, I decided to purchase the Starter plan mainly because their website clearly promoted competitive analysis of up to 100 brands. This feature was a key factor in my decision to subscribe.
However, once I upgraded, I discovered that LinkedIn competitive analysis is not available, which was never clearly stated in their advertising. The promotional information does not specify which social platforms support competitor analysis and which do not, which I find misleading.
I feel this lack of transparency influenced my purchase decision. Customers should be clearly informed about feature limitations before subscribing, especially when those features are a major selling point under their key feature points for subscribing to the package.
November 24, 2025
Unprompted review
Reply from Metricool
Thanks for sharing your experience, and we’re really sorry this left you feeling disappointed. That’s never our intention.
On our plans page, we start with a general overview of the key features, and further down we include the full details of what each functionality covers. If something wasn’t clear enough, we truly want to improve it. Your feedback matters, and we care about making this information as transparent as possible.
We’d really appreciate it if you could contact us so we can review the specifics together and understand where the confusion happened. This will help us clarify things and make sure future Metricoolers get the right expectations. We’re here to help and to learn from this.
Reply from Metricool
Thanks so much for your kind words! We couldn’t agree more, Alicia is fantastic, and we’re lucky to have her on the team. The whole support team is always here to help you out whenever you need it 🤍✨
Metricool is an intuitive and friendly tool
Metricool is an intuitive and user-friendly platform. I use it primarily to review LinkedIn metrics, generate reports, and extract data that’s highly valuable for my work as a communications consultant. It helps me present insights clearly and efficiently, supporting both strategic decisions and client-facing messaging.
November 12, 2025
Unprompted review
Reply from Metricool
Thanks so much, Marianela! 🤩 We’re thrilled to know Metricool helps you turn data into clear, actionable insights for your clients. That’s exactly what we aim for: making strategy and reporting simple, intuitive, and effective. 🚀
Fraudulent Company
You have been charging my credit card without my permission for 1.5 years now. This is after I brought this to your attention and told you a previous owner of my company signed us up with my credit card. As I said last year, I will not provide the ridiculous documentation you requested, including my driver's license and bank statement. If you do not stop charging my credit card immediately and refund all payments charged since last June, I will file a complaint with the Federal Trade Commission.
November 6, 2025
Unprompted review
Reply from Metricool
We’re sorry for the situation you’ve described and understand your frustration.
Metricool subscriptions are self-managed and can only be completed when valid card details are provided. This means the initial subscription —and therefore the recurring payments— are legitimate until the account is cancelled.
If the account holder cannot access the account and asks us to act on their behalf, we must first verify their identity. This is a security measure to prevent unauthorized actions and protect all users. Since you declined to complete this verification, we haven’t been able to proceed with any changes.
In this case, as the improper use come from a third party and not from Metricool, we recommend contacting your bank.
Advertisement
Would never use them again
Would never use them again. The customer service is less than average. A complete waste of money. They are happy to take your money but not back their product.
October 30, 2025
Unprompted review
Reply from Metricool
We’re sorry to read your comment. Our support team assisted you and followed the Terms and Conditions accepted at the time of purchase. We understand the outcome wasn’t what you expected. One of Metricool’s strongest points is precisely our customer service, as many users highlight in their reviews, and our team is always available to clarify any questions about how the platform works.
Great support -- Thanks to Lesly!
October 29, 2025
Unprompted review
Reply from Metricool
Thanks so much! 🤍
Heartless Corporate Greed
This software is ok, pretty similar to others however their terms and conditions are a trap. They allow refund for initial subscription, however annual renewals have no access to a refund, so you can not cancel even if not using. They are a heartless organisation that doesn't care for small business owners. I would not recommend.
October 22, 2025
Unprompted review
Reply from Metricool
We understand your frustration, forgetting to cancel a service in time has happened to all of us. However, managing the subscription is the user’s responsibility. Every user has full access to their account settings 24/7 to review, modify, or cancel their plan at any time.
The automatic renewal system is designed to ensure your service continues without interruption and therefore, if the subscription remains active, it will renew automatically.
It’s always advisable to review the Terms and Conditions when signing up for any service. All this information is publicly available on our website and in our Help Center. And if anything is unclear, our support team is always happy to help.
Cost effective solution for medium sized business
I have been customer over 2 years and never experienced a problem.
Easy post scheduling, variety of supported content types, great analytics and constant product updates. And all for reasonable price!
October 16, 2025
Unprompted review
Reply from Metricool
Thanks so much for your trust over these two years, Linda! We’re so happy to know Metricool has been a reliable partner for your business. We’re always here whenever you need us. 🤍
Advertisement
A complete letdown - auto-renew charge, missing basics, and zero support
On October 14, 2025, I was charged via auto-renew even though I was not actively using the service. The most basic need - adding two Instagram accounts at the same time - is not supported. I had to constantly disconnect and reconnect just to switch accounts, which wastes time and is error-prone.
Customer support was another disappointment. I canceled from Plans and billing and requested a refund, but received no timely, actionable response. Combined with an opaque renewal policy, the overall experience is terrible.
Bottom line: I lost both time and money. I asked for a full refund and permanent cancellation. If I do not hear back, I will initiate a chargeback with my bank. I do not recommend this product. Choose alternatives that respect their customers.
October 14, 2025
Unprompted review
Reply from Metricool
We understand that forgetting to cancel in time can happen to anyone, and we’re truly sorry for the frustration this situation caused.
When signing up for any subscription-based service, it’s always advisable to review the Terms and Conditions. As stated in those accepted, Metricool subscriptions renew automatically while the account remains active, and renewals can’t be refunded once processed. Since this was your second renewal, we understand you were already familiar with how the process works.
Regarding the connection of Instagram accounts, the Starter 5 plan allows linking up to five brands (and therefore up to five Instagram accounts).This functionality has remained unchanged since your initial subscription in October 2023.
The automatic renewal system is designed to ensure continued access to the platform without interruptions, such as scheduled posts or ongoing analytics tracking. Each user has permanent access to manage their subscription from the account settings, available 24 hours a day, to review, modify, or cancel their plan as needed. These conditions apply equally to all users to ensure a clear and consistent framework.
All information about how Metricool works, as well as our Terms and Conditions, is publicly available on our website and in the Help Center. Our support team is always available to provide guidance whenever needed. Our team reviewed your refund request and acted according to the standard procedure, following the established terms.
We can confirm that your subscription has been canceled and will not renew automatically. We sincerely regret that your experience wasn’t what you expected.
Don't contract their service
Metricool refused to refund me just 15 minutes after I saw my card charged for a renewal. 638 € lost. In 15 years of using digital marketing tools daily, I’ve never seen such behavior. Their customer service ignored my request completely. Ridiculous and disappointing experience. Don’t subscribe to Metricool — they charge renewals without warning.
Metricool a refusé de me rembourser seulement 15 minutes après le renouvellement automatique. 638 € perdus. En 15 ans d’utilisation quotidienne d’outils marketing, je n’ai jamais vu un service aussi peu professionnel. Service client inexistant. C’est ridicule. Ne souscrivez pas à Metricool, ils facturent sans avertir.
Metricool se negó a devolverme el dinero solo 15 minutos después de ver el cargo de renovación en mi tarjeta. Perdí 638 €. En 15 años usando herramientas de marketing digital nunca vi algo tan poco profesional. Atención al cliente inexistente. Ridículo. No contrates Metricool, cobran renovaciones sin avisar.
October 7, 2025
Unprompted review
Reply from Metricool
Lamentamos mucho leer tu reseña y entendemos la frustración que puede generar un cargo inesperado.
No obstante, tal como se indica en los Términos y Condiciones aceptados previamente, las suscripciones se renuevan automáticamente mientras la cuenta permanezca activa, y las renovaciones no pueden ser reembolsadas una vez procesadas. La renovación automática está diseñada para garantizar que puedas seguir utilizando el software sin interrupciones, por ejemplo, en la monitorización de métricas o en la publicación de contenido ya programado.
Dado que esta era tu segunda renovación, entendemos que ya conocías el funcionamiento del proceso. Cada usuario tiene acceso permanente a la gestión de su suscripción desde los ajustes de cuenta, disponible las 24 horas del día, para revisar, modificar o cancelar su plan según sus necesidades. Estas condiciones se aplican de forma igual para todos los usuarios, con el fin de garantizar un marco claro y coherente. Toda la información sobre el funcionamiento de Metricool está disponible públicamente en nuestro Centro de Ayuda, y ante cualquier duda, nuestro equipo de soporte también está disponible para ofrecer orientación.
En este caso, nuestro equipo revisó tu solicitud de reembolso y actuó conforme al procedimiento habitual, aplicando las condiciones establecidas. Vemos que has cancelado tu suscripción, y te confirmamos que no se renovará automáticamente. Sentimos sinceramente que la experiencia no haya sido la que esperabas.
Extremely unreliable for professional use
Our agency pays Metricool thousands of dollars per month to manage over 250 client accounts, and yet only about 1 out of every 5 scheduled posts actually gets published.
This constant failure has created refund requests, client churn, and serious reputational damage to our business — all because Metricool cannot reliably deliver what it promises.
Each time we reach out to support, we’re told the issue is “exceptional.” But it has happened more than 15 times, across multiple clients, months, and platforms. That’s not exceptional — it’s systemic.
Metricool is not a tool you can trust if your business depends on consistent, professional posting. I would strongly advise against using it for any company that values reliability or client satisfaction.
October 6, 2025
Unprompted review
Reply from Metricool
We completely understand your frustration and truly regret the impact these incidents have had on your work. We know how important reliability is when managing so many client accounts, and we’re sorry for the situations that caused disruptions.
Metricool, like other social media management platforms, connects through the official APIs of each social network. This means that we depend on their servers and performance, as detailed in our Terms and Conditions. When we describe an issue as “exceptional,” we refer to a specific, temporary outage from the social network side. It’s true that Meta recently experienced a longer disruption than usual, which affected publishing across multiple tools, including ours.
No platform is completely immune to these external interruptions, and unfortunately, we cannot control when they happen. When they do, we’re also affected (both technically and operationally) since we rely on those same services. Still, our team monitors incidents in real time and provides live chat assistance to guide users and help mitigate the impact as much as possible.
We genuinely value your feedback and will keep working to make Metricool the reliable, human, and transparent tool our community deserves.
Good support!
I have tried different planning apps and the best one has been metricool. I had a problem that i couldn't understand why it was happening and i asked the chat box and Rodrigo helped me out to resolve my problems. Definitely recommend.
October 2, 2025
Unprompted review
Reply from Metricool
Thanks a lot for sharing this! 🤩 We’re so glad Rodrigo could help you sort things out. He’s part of our super support team, always ready to make things easier for our Metricoolers . Thanks for recommending us! 🫶
Advertisement
Love this app in general
Love this app in general. It's easy to use and it's a great help for me and my clients love it too. Also the customer service/live chat is quick and responsive and super helpful. Highly recommend for any small business or digital marketer!
October 1, 2025
Unprompted review
Reply from Metricool
Thanks a lot for sharing this! 🤩 We’re so glad to hear Metricool is helping both you and your clients, it’s exactly what we aim for. And we couldn’t agree more about our support team: quick, responsive, and always here for you. Metricoolers deserve the best, both in tech and support! 🚀
Jonathan is the best guy
He helped me with everything, made it very clear. I love him so much
September 29, 2025
Unprompted review
Reply from Metricool
Thanks a lot for sharing this! 🫶 We also love Jonathan and we’re lucky to have him on our team. Our support crew is always here to make things clear and easy for you, we got your back 😉
go away from paid subscription
Metricool charged my card after one year without my consent, even though I had already cancelled my subscription . It took me weeks of chasing their support team to even get a proper response. Their billing system is unreliable, and their customer service is slow and unhelpful when its come to money . Very disappointing experience — I cannot recommend this company
September 29, 2025
Unprompted review
Reply from Metricool
We’re really sorry to hear this and if our team wasn’t up to your expectations. We’ve asked for more details so we can review your case again in depth, just in case we missed something, our team is human and truly cares about helping every Metricooler.
We haven’t found any system errors preventing cancellations, and in our tests, the process works correctly. If a renewal goes through, it means the subscription was still active at that time. Even so, we’ll review this flow again to improve the user experience when managing accounts.
If you decide to keep using Metricool, please know we’re here to help you make the most of it.
I had a very disappointing and…
I had a very disappointing and frustrating experience with Metricool. They advertise and promise services that they simply do not deliver. After realizing that their platform was not providing what I paid for, I decided to cancel my subscription. To my shock, they continued charging me even after the cancellation.
This is completely unacceptable and feels dishonest. A company should not mislead customers with false promises and then keep taking their money after they have clearly opted out. It’s unprofessional and shows a total lack of respect for customers.
I strongly advise anyone considering Metricool to stay away. Save your money and your time.
September 26, 2025
Unprompted review
Reply from Metricool
We’re sorry to hear about your experience. Our Customer Experience team has already reached out to you directly to let you know that your subscription is still active. Subscription management is always in the user’s hands and can be canceled anytime from the account settings. We’ve also asked for more details about the “unfulfilled promises” you mentioned, as we couldn’t find this in your past communications. We’d love to understand more so we can support you in getting the most out of Metricool.
Advertisement
I am disappointed with Merticool’s…
I am disappointed with Merticool’s service and their rigid adherence to refund policies instead of standing behind the actual value delivered. Despite my experience falling short of expectations, they refused any refund due to an automatic renewal clause in their terms and conditions.
There is No outreach and assistance communications regarding how to get value from the service.
This shows a lack of genuine commitment to customer satisfaction or accountability for service quality. I cannot recommend a service that prioritizes strict policies over making things right for their users. It seems they'd rather you forget you even subscribed.
September 24, 2025
Unprompted review
Reply from Metricool
We’re sorry to hear this has been your experience. In your last conversation with the support team, you mentioned as a reason that we had not informed you how to use the platform. Metricool is a self-serve tool, and from the very beginning every user has access to resources designed to help them succeed: our Help Center, blog, YouTube channel and you can also subscribe to our newsletter. In addition, our support chat is always available—just as you used in 2023 to ask about best posting times, and again now to share your concerns.
Our Terms and Conditions are in place to apply equally and fairly to all users. Refunds are available within 15 days of the first purchase, but not for renewals, and your case does not meet the criteria for an exception. Managing or canceling a subscription has always been under your control directly from your account settings.
We regret that the platform did not meet your expectations, but ultimately it is each user’s responsibility to make use of the resources provided and to cancel the service when it is no longer needed. At the same time, hundreds of Metricoolers highlight the quality of our support, as reflected in many other reviews.
Our team remains available whenever you need guidance, and our resources are open to you at any time.
You answered very fast and clear
You answered very fast and clear. Helped me for my issue.
August 15, 2025
Unprompted review
Reply from Metricool
Thanks a lot! We’re glad our team could help you quickly and clearly—Metricoolers deserve the best support. 🫶🏼
Even while I am on the FREE version for…
Even while I am on the FREE version for now the help desk is one of the best around.
August 12, 2025
Unprompted review
Reply from Metricool
Thanks a million! You make our day. 🤩 We’re proud of our support team—they’re here for all Metricoolers, no matter the plan. Great to know your experience has been so positive.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.