Metro Fixings  Reviews 2,074

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high-quality products. Many highlight the fast and efficient delivery, often receiving their orders sooner than expected, with some noting next-day or even same-day delivery. The ordering process is frequently described as easy and straightforward, with good communication from the company. However, some customers also noted issues with delivery, including slight delays or incomplete orders, requiring follow-up with customer service. A few people mentioned that while prices were good, the postage costs could be a bit high for lighter items.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and efficient... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the good quality, competitive... See more

Service

Clients share positive opinions on service, consistently praising the excellent and professional assistance... See more

Price

People report positive experiences with price. Customers consistently find prices to be competitive and fair,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. An... See more

Company replied

Rated 5 out of 5 stars

Quite honestly an excellent service - it came when you said it would and it was all correct - even your chosen courier was good Prices were the best I could find and stock was the most comprehensi... See more

Company replied

Rated 5 out of 5 stars

The service was second to none, the selections were outstanding, so helpful when doing unusual jobs, I received the order in under 24 hours which is amazing, I will not even consider using anyone e... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fastener Supplier
  3. Hardware Accessories Store
  4. Hardware Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery

March 30, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Nigel,

Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with our service!

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Cannot fault them

Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. And on top of this, ordered Friday, arrived Monday. Suppose to be 2 working days. Will use this company again. A faultless experience.

March 30, 2026
Unprompted review
Metro Fixings  logo

Reply from Metro Fixings

Good evening,

Thank you for leaving us a review - we really appreciate you taking the time to do so!

Providing quality service is of the utmost importance to us, so we're delighted to hear you were so pleased with your order experience from start to finish. Thank for you choosing us.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent service provided with…

Excellent service provided with extremely quick delivery

March 26, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Jackie,

Thank you for taking the time to review us - we're so pleased you were happy with our service!

If there's anything more we can help with, please do get in touch.
The Metro Fixings Team

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery

March 25, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Jordan,

Thank you for taking the time to leave us a review, we're glad we good get your goods to you in quick time.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

quick and easy

March 23, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Alex,

Thank you for taking the time to review us - we're delighted you had a positive experience ordering with us.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Well made joist hangers and a fair…

Well made joist hangers and a fair price. I would recommend.
Thanks

March 18, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Alan,

Thank you for taking the time to leave us a review!

It's great to hear you were pleased with your goods - if there's anything more we can help with, please don't hesitate to get in touch.

See you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great Service

Have now ordered twice online for collection at store. Prices very competitive and products have always been ready with friendly service

March 19, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Geoff,

Thank you for taking the time to leave us a review.

It's been a pleasure to serve you at the trade counter - we're delighted you've been pleased with both our service and prices.

We hope you drop by again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Came next day

Came next day. A great company.

March 11, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Bill,

Thank you for taking the time to leave us a review - it's great to hear you were pleased with our service.

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

Good prices and fast delevery

Good prices and fast delevery

March 11, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Gordon,

Thank you for taking the time to review us, we really appreciate it. We're glad you appreciated our prices and service, thank you for choosing us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Superfast delivery and great…

Superfast delivery and great prices,whats not to love.

March 13, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to leave us a review - we're delighted you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent experience

Quick, no-fuss ordering process. Very quick delivery, same as Amazon.

March 13, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Eugene,

Thank you for taking the time to review us - we really appreciate it.

We're really pleased to hear that you found ordering with us a smooth, easy process! If there's anything more we can help with, please don't hesitate to get in touch.

See you soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Fast efficient service definitely…

Fast efficient service definitely recommend *****

March 10, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Peter,

Thank you for taking the time to leave us a review - we're delighted you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent . DPD messed up delivery - but all sorted

February 27, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us.

We apologise on behalf of DPD for the delivery trouble, but glad all was sorted. We're pleased you appreciated our service and communication, and if there's anything more we can help with, please get in touch.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Best price for the VacMaster I wanted

Best price for the VacMaster I wanted, free delivery and it arrived the next day even though it was Saturday.

February 27, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Mike,

Thank you for taking the time to leave us a review, we really appreciate it.

Making quality products accessible to all our customers is super important to us - we're delighted you were pleased with our products and service.

If there's anything more we can help with, please don't hesitate to get in touch.

The Metro Fixings Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, goods in perfect condition

February 13, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Mark,

Thank you for taking the time to leave us a review - it's always great to hear when our customers are satisfied with their experience.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

What you need, When you need it

Exactly what I needed, easy to order and delivered the next day. Perfect.

February 19, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Cheryl,

Thank you for taking the time to leave us a review - your time and custom is appreciated!

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Products all delivered promptly within…

Products all delivered promptly within 48 hours - thank you.

February 13, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Martyn,

Thank you for taking the time to review us - it's greatly appreciated.

If there's anything more we can help with in future, please don't hesitate to get in touch,
The Metro Fixings Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look