Metro Imaging Reviews 

1,808
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great and quick service. Knowledgeable staff and beautiful prints! Thank you, will always be back!

Rated 5 out of 5 stars

Unable to rate you because First class mail has not delivered after five working days. When do you think package will arrive? I am still unable to rate on this occasion (Royal Mail being an unwilli... See more

Company replied

Rated 5 out of 5 stars

We required several prints to complete the finishing touches to our pub and hotel here in London. We are delighted with the quality of the product. The pictures look amazing and really help lift the a... See more

Company replied

Rated 5 out of 5 stars

A run of 180 giclee posters which were safely delivered on time and in perfect condition. It's almost a lost art nowadays but comms with Metro are great. One small niggle - their website-based... See more

Company replied

Company details

  1. Photo Printing Service
  2. Prints and Signs Store

Written by the company

40 years in the photographic industry has taught us that every person who works here is as important as our clients. Our aim is for a flexible workforce with multi-skilled and cross-trained people so that our level of expertise is second to none. We enjoy working in a friendly atmosphere and we want you to feel welcome too. Walk through our doors and you’ll find us a very approachable enthusiastic sort, just take a look at our staff profiles for a sneak peek into who we are and our backgrounds. We know a lot about photography and we take the time to understand your needs and tailor our service to best suit you. This personal approach, means that whatever you throw at us we are confident we can exceed your expectations. Don’t just take our word for it, drop in or give us a call and we’ll be happy to show you what Metro can do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,808)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

First experience

This is the first time that I've used an online print service, having always printed my own images, so I was somewhat nervous about preparing the images and the end result.
The advice given was concise and made me feel more confident and the results exceeded my expectations.
Very relieved and very happy with my images.
Will definitely be doing this again

November 3, 2025
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Rated 2 out of 5 stars

questionable customer service

I was under the assumption that, similarly to other print shops, they would advise and offer their services/expertise to ensure that your print order was sized, formatted, and color-corrected correctly. Metro Imaging did none of this and genuinely sold me a print of a pixelated image that was incorrectly sized and was not color-corrected.

I understand that by using the self-service printing service that the customer is supposed to take the reins on this, but to neglect to give any feedback or advice to the customer whatsoever, KNOWINGLY giving the client a terrible print and taking their money (overpriced, all things considered), is bad practice. I was truly disappointed by my last order because, although I had communicated with the owners/supervisors of the shop, I opened my package to find truly terrible prints. So bad that I had to reorder them from another service that actually took the time to understand my intentions and needs before printing and asking for money.

Really disappointing for a seasoned photographer who has used Metro Imaging a number of times. Will think twice before spending that much money, knowing that the customer service and communication may be lacking when you need it most.

October 11, 2025
Rated 3 out of 5 stars

Fast and efficient but...

I have just one criticism - the envelope provided for the single 10 by 8, collected from your premises, was much flimsier than any I've had from you in the past. I've been using Metro since around 2007/8. By the time I got home (tube and bus) there was a slight crease in the picture, corresponding to a slight crease in the envelope. I was handling it with care throughout.

October 10, 2025
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Reply from Metro Imaging

Many thanks for the feedback, and sorry to hear about the packaging issue. We can provide extra stiffeners and wrapping materials. If you are collecting, please speak with Production, and they will be more than happy to help.

Rated 5 out of 5 stars

Ive used metro imaging twice now and…

Ive used metro imaging twice now and they do not disappoint at all. Will keep using them for my future projects.

September 25, 2025
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Reply from Metro Imaging

Thank you for the positive feedback, and hope we can be of service again soon.

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Rated 4 out of 5 stars

Gorilla print

Very helpful in sorting out my photo before printing. Thanks to Simon and Warren.

September 22, 2025
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Reply from Metro Imaging

Thank you for the positive review and for mentioning Simon and Warren. It is greatly appreciated and we will let them know.

Rated 4 out of 5 stars

Easy to use on line self service…

Easy to use on line self service facility. Excellent quality prints delivered very quickly - depending on the type of printing. Very happy with the service

October 1, 2025
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Reply from Metro Imaging

Thank you for the positive feedback about our services. Hope we can be of service again soon.

Rated 5 out of 5 stars

Smooth and easy experience

Smooth and easy experience - print was good quality. Thanks!

September 15, 2025
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Reply from Metro Imaging

Thank you for your positive review, and hope we can be of service again soon.

Rated 5 out of 5 stars

As ever perfect job

As ever - simole and easy to use website upload.
Quality of print is excellent.
Care and attention to wrap and packing unsurpassed.
Quick turnaround.
Very happy

September 21, 2025
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Reply from Metro Imaging

Many thanks for the positive feedback; it is greatly appreciated. We hope to be of service to you again soon.

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Rated 5 out of 5 stars

Brilliant service

Brilliant service - exceeded expectations regarding delivery times. Excellent standard of printing. Highly recommend.

September 12, 2025
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Reply from Metro Imaging

Thank you for the generous feedback regarding our services. We hope to be of service again soon.

Rated 5 out of 5 stars

I was in a panic to get a photograph of…

I was in a panic to get a photograph of my mother for her funeral service and the tube strike had thrown a spanner in the works. The brilliant people at Metro turned it around within the hour and I was able to collect fine. Thank you!

September 5, 2025
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Reply from Metro Imaging

Our sincere condolences. Thank you for the positive feedback. Glad we could help at this time.

Rated 5 out of 5 stars

Excellent quality with fast

Excellent quality with fast, reliable service. The interface was user-friendly, instructions were straightforward, and the final print came out perfectly.

September 9, 2025
Unprompted review
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Reply from Metro Imaging

Thank you for the positive five-star review, and glad you found the service easy to navigate. We hope we can be of service again in the future.

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Rated 5 out of 5 stars

Expensive but never disappointed.

Expensive but never disappointed. When I need something special they are my first choice.

August 23, 2025
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Reply from Metro Imaging

Thank you for the positive review, it is greatly appreciated. We always try to provide value for money and competitive prices. If you have something in mind, why not get in touch, and we can discuss our range of services to fit your budget.

Rated 5 out of 5 stars

Excellent

Excellent, punctual, and corteous, as always.

August 25, 2025
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Reply from Metro Imaging

Thank you for the positive feedback, it is greatly appreciated.

Rated 5 out of 5 stars

Great print and framing

Great print and framing, reasonable price, fast delivery.

August 18, 2025
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Reply from Metro Imaging

Thank you for the five-star review! Hope we can be of service again soon.

Rated 5 out of 5 stars

Excellent quality

Easy to navigate and informative website. Speedy and well-packed delivery. Excellent quality prints,

August 15, 2025
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Reply from Metro Imaging

Many thanks for the positive review of our services. We hope we can be of service again in the future.

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Rated 5 out of 5 stars

Fantastic outcome

I’m thrilled with the limited edition prints of my recent paintings. The company has done an outstanding job in preserving the original texture and vibrant colours — they look almost indistinguishable from the originals. The attention to detail and print quality exceeded my expectations, making each piece truly special. Highly recommended!

August 9, 2025
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Reply from Metro Imaging

Thank you so much for the great review, it means a lot to us.

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