Metro Prepaid Reviews 

Unfortunately, I am once again having to leave a negative review because it appears to be the only way to get a prompt response from this company.

I have attempted to use the official support channels promoted on the company’s website, yet when I genuinely need assistance, responses are slow or non-existent. Ironically, the quickest responses I have received from this company have come after leaving negative feedback on Trustpilot. The fact that I feel forced to return here again just to get attention for another unresolved issue says a lot about the effectiveness of the customer support process.

This latest experience has left me without electricity due to issues that were completely outside of my control. As a disabled customer, the impact of this is far greater than a simple inconvenience. Electricity is not a luxury; it is essential to my ability to live independently, prepare food, maintain hygiene, keep my living space comfortable, and carry out basic daily tasks.

What has been particularly frustrating is the feeling of being ignored while dealing with an urgent situation. I reached out through the channels the company itself directs customers to use, only to be left waiting while I remained without power. During that time, there was little reassurance, little urgency, and no certainty as to when the issue would be resolved.

The stress caused by this situation should not be underestimated. As a disabled customer, prolonged uncertainty and disruption can have a significant effect on both physical and mental wellbeing. Being left without an essential service because of a failure that was not my fault made me feel powerless and abandoned by the very company responsible for providing that service.

I should not have to leave a public review to receive the level of attention that should already be available through official support channels. Yet here I am again, because previous experience has taught me that this is often the fastest way to get a response.

I hope the company takes this feedback seriously and improves both its customer support and its handling of vulnerable and disabled customers who rely on its services every day.

I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with David, who was extremely helpful and guided me through entering the required code. Thank you David.

Landlord friendly in a big way
Being charged 59p per kwh. Via metro which the landlord has set up with metro been told they have proof of the electricity bill for the property I live in but have found out that the bill has not been paid since Feb 22 when I moved into this property. Have found out charge is 24.3p per kwh. My landlord is pocketing my money and is failing to provide what he is being charged. Have asked metro how many kwh I have used but are unwilling to assist me. Metro are willing to assist landlords to be in breach of landlord and tenant act 1985 section 19.Landlord is Jacob Management limited

Excellent Customer service from Calvin today. Efficient, friendly and dealt with my request in a polite manner. Thanks Calvin!

Basically, I sent a employee named Alicia on a wild goose chase in which I though I was right in the matter. ....I definitely wasn't and it was totally my mistake. That aside, Alicia was very polite and professional and VERY patient on the matter.

Thankyou for your help.

Justin was really helpful

Today a helpful gentleman called David help me to energise my meter a credit to the company

Excellent assistant called Ncumisa and seems quite simple to use

John Ntywenka was very helpful and professional. Thanks again 5* service

Great help getting my code back.

This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me.

Today, Mr. Khabane Matlali, like many of his colleagues, assisted me with patience, professionalism, and genuine care. I am truly grateful for the outstanding support provided. Highly recommended.

Ncumisa was fast, professional and helpful. Helped me straight away eith everything I needed. Thank you

Expensive to use! I had a total of £40 on my meter last Saturday and today it is £27 ( Saturday 16th May ) I live in a studio flat on my own!!!

David today has been most helpful. Very polite and knowledgable. Sorted my problem straight away. Good people good company.

Very bad experience. Might be great for landlords but for tenants it is a nightmare. For a small studio winter i was paying 250 not having the heating on all the time. I even tried 3 different heaters that should be efficient. The light was also flashing red on it constantly, i called in a few times then just gave up as the suport was not enough. This is one of those greedy companies that is better for landlords but doesn't care much about the tenants.

wasn't sure what to expect i thought it would be all about the landlord but it was great i was listened to.and the customer service person was great i now have the pre pay bar code on my phone which is a big help

Spoke with Matthew, he was very helpful and answered all I needed to know very kindly.

Matt was very helpful and dealt with my request in a proffesional and timely manner.

Very helpful. Always available on the phone.
Served by zaakirah

It was swift and excellent experience with Mathew tonight. Thanks