Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
Company replied
Frank visited last week to fix a leak on my Megaflow and did a fantastic job. What started as a minor disaster was quickly brought under control thanks to his calm professionalism and clear exper... See more
Company replied
Company details
- Plumber
- Gas Installation Service
- Heating Contractor
- Hot Water System Supplier
- Radiator Repair Service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant, polite and professional no-fuss plumbing repair job
Pleasant, polite and professional no-fuss plumbing repair job carried out by James Heapes. Well done!
May 6, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mario. A lovely review that sums up neatly what we strive for each and every day. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Advertisement
Leak finally fixed.
Jake fixed my problem; efficient, tidy, and left everything working perfectly—no leaks, no mess.
May 6, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Susan. We're delighted to have been of assistance when you had a plumbing emergency. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
First class service.
Simon used his considerable skills and experience to complete some tricky repair/replacement tasks. This was achieved in a most friendly and informative manner, sharing some very useful tips to help in maintaining the systems.
May 5, 2026
Unprompted review
Reply from Met Serve Ltd
Hi Peter. We are so pleased with your feedback on our visit to your Southampton home. Thank you! We are also proud of the fact that you called upon our services when you had an issue with your kitchen tap, and that Simon was able to deliver over what was expected by not only fixing the tap, but also offering some solid advice.
Best wishes,
Met Serve Ltd
Job 5920390 - Dyno-Rod Technician Simon called today…
Dyno-Rod Technician Simon called today to fix a problem with overflowing Water from a holding Tank on to a Flat Roof. Access to the Ball Valve was difficult due to the location of the Tank sited above Eye level behind Plasterboard. Simon displayed his Plumbing expertise in an efficient manner explaining his actions step by step, to me the 'uninitiated' customer. Personally, I admired his work ethic and friendly manner. He is a great Ambassador and a credit to your Company. I trust that he will get the recognition and personal accolade he deserves. Colin White
May 5, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Colin. Thank you very much for your kind words. We are thrilled with them and delighted Simon was able to resolve the issue with your leaking ball valve and tank in your Southampton home.
We will pass your wonderful comments to Simon and his Manager.
Best wishes,
Met Serve Ltd
Jake S did a great job
Jake S came back this morning to replace a leaking pipe under our bathroom sink. He had to remove the sink and bathroom cabinet under the sink to get assess to the pipe. He has done a great job and returned everything back to how it was. Jake is a very helpful engineer. Many Thanks
May 5, 2026
Unprompted review
Reply from Met Serve Ltd
Hello David. What a wonderful review. Thank you. It is very please to read Jake's perseverance and determination got the toilet repair in your Egham home completed. Leaving you delighted with the outcome.
Best wishes,
Met Serve Ltd
Advertisement
Broken pipe fixed
A pipe broke in our kitchen and we had mains pressure water spewing into the room. Jack F came out and was brilliant. He arrived quickly on a bank holiday evening, and calmly set to work fixing the pipe. We were delighted with how friendly and professional he was, and most all, very relieved that he was able to fix the pipe there and then.
May 4, 2026
Unprompted review
Reply from Met Serve Ltd
Hi Sam. We are very proud of our team and how we are able to assist when a plumbing emergency occurs. We're delighted to have been of service when such an occurrence happened to you.
Thank you for using our services.
Best wishes,
Met Serve Ltd
Job Number 5926565
Job Number 5926565
Simon was great, fixed our taps, nothing was too much trouble. He is a credit to your company.
May 1, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Carole. Thank you so much for taking the time to post your feedback. We're delighted to have been there for you when you had a plumbing issue with the bathroom taps in your Christchurch home.
Thank you for your custom.
Best wishes,
Met Serve Ltd
Billy was quick and had good…
Billy was quick and had good communication getting the job done. Very happy.
April 28, 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Billy, we're delighted to have been there for you when you the need arose with a plumbing emergency in your Brighton home. We appreciate your feedback and custom.
Best wishes,
Met Serve Ltd
Jerome Wright worked efficiently and…
Jerome Wright worked efficiently and without any fuss he fixed water leak completed the job quickly. He was polite and pleasant in his attitude and very helpful🙏🏻.
April 30, 2026
Unprompted review
Reply from Met Serve Ltd
Hi Sijo. We are so happy with the fact you are 100% satisfied with our service. We're delighted Jerome was able to get the leaking pipe fixed and do so with the best attitude.
Best wishes,
Met Serve Ltd
Advertisement
New Tap Spout Fitted Perfectly
Craig Barker fitted a new spout to my kitchen tap. Not a big job, but he let me know what time he'd be at my address, and was friendly and efficient and got the job completed in no time at all.
April 30, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Phil. We're delighted to have been there for you when you needed a repair to your kitchen tap. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Metserve Dyno-excellent service!
Aaron was prompt, polite and worked very hard to get us up and running again. He ate his lunch ‘on the go’ and stayed late. He returned the next day to check all was well. Very impressed!
April 27, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Jane, we are very proud of your comments and you highlighting Aaron's professionalism and dedication. We're glad you are back up and running in your East Grinstead home, and that the new radiator we installed has resolved the issue. Thank you so much!
Best wishes,
Met Serve Ltd
Michael Lawson was thorough in his work…
Michael Lawson was thorough in his work and helpful with his explanations and advice.
April 28, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Michael. We are so proud of your comments on Michael following his visit to your Haywards Heath home and resoling the plumbing problem with your cold water tank. Thank you for taking the time to post your review!
Best wishes,
Met Serve Ltd
Frank Mathews (Dyno) was punctual and…
Frank Mathews (Dyno) was punctual and professional and went the extra mile. First rate job. Chris W.
April 28, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Chris. We're delighted to have been there for you when you had a need of our services to resolve a plumbing emergency in your London home.
Thank you for using our services.
Best wishes,
Met Serve Ltd
Advertisement
New tap fitted
Plumber Nigel Stephens phoned to let me know his arrival time was polite and after finding the tap was not repairable he fitted a new tap and problem solved. Efficient work and friendly manner
April 27, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Pamela, we're delighted with your comments and the proud of the fact you are so pleased with our service. Thank you very much for taking the time to post your feedback.
Best wishes,
Met Serve Ltd
Will certainly tell friend family about this service.
Outstanding service from Dyno-Rod. Service booked via the app for next day- updates though-out the with times
April 27, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Shaun, we're delighted to have been there for you so promptly when you had a plumbing issue, and that the communication and whole process went so smoothly. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Radiator leak fixed promptly
Radiator leak fixed promptly. Friendly service from engineer Jake S.
April 27, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mubariz, we're so pleased Jake was able to get your radiator repaired and that you are so pleased with our service. Thank you.
Best wishes,
Met Serve Ltd
Patched our toilet up quickly
Simon patched our toilet up quickly. No problems whatsoever
Job number 5919213
April 27, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Simon. We're delighted Simon was able to get the toilet in your Southampton home fixed to your complete satisfaction. Thank you for your custom.
Best wishes,
Met Serve Ltd
Advertisement
Plug Issues
I recently had Craig Barker come in to correct some subpar plumbing work that had been done previously, and I couldn’t be more pleased with the service. He was quick to respond, identified the issues straight away, and carried out the repairs efficiently and to a very high standard.
Craig was clean, tidy, and professional throughout the whole job, making sure everything was left spotless once the work was completed. It was clear he takes pride in his work and genuinely cares about doing the job properly.
I would highly recommend Craig Barker to anyone looking for a reliable and skilled plumber, especially if you need someone to put right work that hasn’t been done correctly the first time.
April 22, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Angelo. Thank you so much for your 5* feedback. We are very proud of your comments on Craig, his manner and service skills when working in your Mitcham home to resolve the waste pipe issues. Thank you for your custom and taking the time to post your review.
Best wishes,
Met Serve Ltd
Heating pipe cleaning
Tidy, efficient, friendly and no inconvenience while he did the job, Jerome did a great job
April 23, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Andrew. We are delighted with your comments. Thank you! Should you need our services again for a plumbing issue or plumbing emergency, we would be proud to assist.
Best wishes,
Met Serve Ltd
Excellent service
Mike phoned to confirm arrival time and was friendly, polite and kind. He couldn't have been more helpful. He explained what he'd done and made sure i understood everything.
April 24, 2026
Unprompted review
Reply from Met Serve Ltd
Hello Paula. Thank you so much for taking the time to post your 5* review. We're delighted you are so pleased with Mike's efforts and manner when fixing the toilet flush in your Epsom home.
Best wishes,
Met Serve Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.