mfamilybox Reviews 257

My order never arrived - tracking information showed it in numerous locations but sadly my home was not one of them. Emailed company to advise - nothing back, would avoid using this company and would not recommend.

I ordered a family legacy toboggan and t-shirt for my son and he absolutely loves both items. Excellent details and craftsmanship went into both items

Phone cover not as advertised - disgusting green colour - not black. '2 contact us' e-mails ignored so made a 'claim' and requested a refund - refused. Requested they offset cost paid against a higher value garment - refused.
Asked them to review decision - they refused.
They offer the worst Customer Service I have even experienced and I really would urge you not to engage with them as they have no concern for their customers and their reputation of the company as represented by the quality of their goods. THE WORST EVER

very good all round service items arrived quite quickly
and are good quality overall very pleased will use again

MFamilyBox makes excellent quality products for family names. We have ordered twice already.

Absolutely loved the T-shirt and face mask we ordered so much, I had to order a bunch more for the rest of the family!!! Great quality and would recommend to anyone!

Claims appear to be answered and resolved robotically. My complaint with the hat colour "Navy" did not match the website colour resulted in getting a replacement hat the same colour! This after I requested another colour (Green) if they could not supply the lighter blue per their site. I also requested the other embroidery "The Myth" but this didn't happen either. The problem is the Navy is a blue/black with little difference to the other Black cap I ordered. I now have 3 hats of the same colour!!! Here is the example of the robotic response I got; "We take your concerns very seriously but unfortunately for replacements we cannot offer exchanges because our products are printed on-demand, specifically for your order". How does an issue get resolved replacing the problem with the problem!
Post this Post: Within 24 hours of this post Mfamilybox responded with the resolution to supply a substitute colour and I believe embroidery. Credit goes to the company to address shortcomings in their claims process and hopefully greater attention will be paid to customers product concerns going forward. I have changed my 1 star with a 5 star rating.

My husband wore his hat right away and loves it. I'm saving the other four for our grandsons for Christmas. I got them in a timely manner and they are of very good quality. Worth the price. I just ordered another one like the ones I ordered a year ago. I ordered three last year.

Excellent hoodie very well made . Extremely happy with time of shipping and quality

Exactly what I was expecting, this is a company I will order from again!

I would give them 0 stars if I could. The Legend series of hats are a rip-off. While they refer to them as "Legend" hats in ads and your order confirmation, when the hats arrive you find they've intentionally misspelled Legend with a "3" in place of the first "E."

Product is very professional, and well made.

Very nice quality products the shirts and hats are definitely worth the price and the shipping was delivered so quickly you wouldn’t have known there’s a pandemic going on. Great job to your crew and thank you.

First thing i did was put my hat on. Mug is going through the dishwasher. Cant wait.

Simply excellent service! They rushed the purchased items although the pandemic! Thank you lots!!!!

I love my new hat. It was shipped super quick and I received it within a week of having placed the order. The gold embroidered words look beautiful against the black fabric and it’s excellent quality.

Great quality, great print an eye catcher. great hat all the way around. I will be ordering t-shirts and sweatshirts. THANK YOU

Great quality. Quick delivery. Love the stitching on the hat. Husband loves it!

I absolutely loved my coffee cup and hat. The quality is 100%. Also the fact that they actually had my last name priceless!!