Lauren was great. She was super courteous, patient and helpful. She helped me navigate the app transfer process whilst on the phone to transfer funds. The app could do with some enhancements to... See more
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I have been with this credit union for years even before the name change. Its a fantastic business that puts community first and hasn't succumbed to total automation. You can always talk to their advi... See more
I recently joined Credit Union wanting foreign exchange as my own bank no longer does this. I found the transaction painless, friendly and easy. I have since joined and am gradually using more & mor... See more
Hi All, Just want to leave a note about Karen who works in Member first in the swords branch. Karen was extremely professional & very helpful & made our experience very easy & pleasant. Top clas... See more
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Company details
About Member First Credit Union
Written by the company
Contact info
Artane Roundabout, Malahide Road, Artane, D05 FH97, Dublin 5, Ireland
- (01) 851 3400
- info@mfcu.ie
- mfcu.ie
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The queue isn't great
The queue isn't great, there always seems to be plenty of staff in the back of the office doing busy work.
The staff
The staff, as always, are friendly, extremely helpful, & resolve any issues promptly!
Recommend 100%……
Karen was very helpful
Karen was very helpful! Dealt with my query quickly and efficiently. I always receive an excellent service from the team.
Lauren was extremely friendly
Lauren was extremely friendly, helpful & efficient and sorted me out with great patience
Online services
I had a problem logging into my online account I sent an email and within 24 hrs was able to get back in great service.
Very prompt response to my request for…
Very prompt response to my request for assistance.Thank you
Sinead was very helpful over the phone…
Sinead was very helpful over the phone helping me to reactivate my account
Great experience
Great experience, Sinead was very informative and gave me a great service and customer experience
Very helpful
Great customer support
I dealt with Karen and I found her to…
I dealt with Karen and I found her to be very pleasant, efficient and a very clear commuincator; taking the time to ensure that I fully understood what she was telling me. She was also very prompt in sending me an e-mail she had promised. All in all, very good service.
Always good customer service never been…
Always good customer service never been dissapointed so far!!
Karen was very friendly and helpful
Just a quick response in dealing with…
Just a quick response in dealing with my problem. Thank you!
Account Access
A quick response to my query and had my account access problem sorted in rapid time.
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