MGI Direct Reviews 

168
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, professional, and going above and beyond to provide support. Many people highlighted the exceptional service, noting that the process was made smooth, clear, and stress-free. Consumers frequently mentioned the efficiency and speed of the service, with advisors keeping them informed and responding promptly to inquiries. Many reviewers appreciated the personalized approach, which helped navigate complex situations and secure favorable outcomes. Overall, people highly recommend the company for its excellent customer service and valuable support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and very... See more

Customer service

People report positive experiences with customer service, highlighting the excellent help and advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which... See more

Rated 5 out of 5 stars

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communic... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Emily went above and beyond to help us…

Emily went above and beyond to help us secure our mortgage. Her attention to detail and commitment to getting the best possible outcome was outstanding. She kept us updated regularly and handled everything efficiently. I wouldn’t hesitate to recommend Emily to friends and family.

January 8, 2026
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Rated 5 out of 5 stars

Excellent Service Always

I have been using this company for many years. Always received professional information. The assistance Caroline has provided has been second to none. I can't thank her enough for sourcing such good rates of interest for my mortgage over the years.

December 8, 2025
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Rated 5 out of 5 stars

Remortgage

We had a great mortgage broker. Aled went above and beyond. He got us the best deal and even sacrifice his time to met the surveyor at our property as we lived 4hours away. This was a selfless act. He kept us updated every step of the way and we were able to contact him at anytime which worked well for us since we worked long shifts. I highly recommend his company, the service is second to none.

November 6, 2025
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Rated 5 out of 5 stars

Amazing, friendly,courteous

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt with was also amazing . Explained remortgaging clearly. Advice was spot on. Ease of telephone contact as well as e mail. I refered this company to others and they have had fantastic advice and support too. So easy to give MGI 5 star review.

September 22, 2025
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Rated 5 out of 5 stars

The service provided by your mortgage…

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which she adapted and promptly responded to completion. She is a star.

August 7, 2025

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