MGY Estate Agents & Chartered Surveyors Reviews 

171
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful and professional staff members for making property buying, selling, and renting transactions exceptionally smooth and completely stress-free. Additionally, people deeply appreciate the prompt communication, consistent updates, and efficient support provided by the team throughout all stages of the process. Clients consistently note that representatives go well above and beyond expectations to ensure every single detail is carefully handled and all questions are thoroughly answered. Many customers highlight that working with such a dedicated and knowledgeable agency gives them complete reassurance during what can otherwise be a challenging time.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their polite, professional, and... See more

Service

Clients share satisfaction on service, frequently praising the team for being supportive, efficient, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting the helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience, highlighting how the process felt smooth,... See more

Location

Reviewers highlight ambiguous aspects of location while noting successful property transactions across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting... See more

Rated 5 out of 5 stars

We have just completed a very difficult sale through a combination of bad actors and poor solicitors. Vicci however went above and beyond to get the sale finally over the line. Constantly chasing buye... See more

Rated 5 out of 5 stars

Selling a property is always stressful - but when that property belonged to your late parents and had been their dream home for decades, it is also very emotional. Holly Brown, based at the Radyr MGY... See more

Rated 5 out of 5 stars

Honestly from the first day I met Becky to view a house, I knew I’d be trusting in MGY to sell mine. I felt at ease, and at no point pressured like I had done by other companies. Supportive throughout... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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No recent history of asking for reviews

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4.8

All reviews

(171)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma Rees

When your agent Emma Rees showed me around the property I was interested in renting, she gave me space and time to thoroughly look over the property and did not pressurise me. I felt comfortable. When I decided to put an expression of interest in renting the property, Emma conducted all the paperwork swiftly and efficiently. She liaised with the landlord on my behalf and I completely trusted Emma to represent my interests. I am very pleased that I am now renting the property of my choice thanks to Emma and her wonderful service. She is a credit to MGY.

October 22, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience with MGY from start to…

My experience with MGY from start to finish was superb. The team were quick, attentive, quick to respond and nothing was too much to ask.
Special thanks to Chloe at the beginning of the process, to Cath throughout and Steph from start to finish. Nothing was to much to ask with Steph, she went above and beyond. Even post sale Steph has been helpful with other things too, really appreciate the level of service she provided. Thank you all, would definitely recommend and use again!

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

MGY Barry Lettings

MGY Barry Lettings
They promptly found me four high quality potential tenants and helped me select the best option. Process was painless and quick. The team was polite as ever.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks, MGY Radyr for a wonderful service

The staff at MGY Radyr have been very efficient and highly professional in supporting the sale of our house in St. Fagans. Their service was always prompt, friendly and reliable, very often going the extra mile. I would strongly recommend them. Many many thanks, Clare, James and Lilly.

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

MGY have been great and really helpful every step of the way during the process of renting my commercial property. I could'nt recommend them enough, especially Cheryl who went above and beyond for me.
Thankyou so much! Jess :)

October 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Ten years of excellent support

In ten years of dealing with MGY I have been completely satisfied with their performance, From property purchase, through rentals, and then sale, MGY have given excellent support and expertise. I would not hesitate to engage with them again in the future.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Becky has been amazing helping me sell…

Becky has been amazing helping me sell a property following a bereavement. Becky and her team did all the viewings for me and always kept me up to date with feedback. I can't thank Becky enough for her professionalism she is a credit to MGY.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Vicci at MGY Barry

Vicci at MGY dealt with our recent purchase of an apartment in Sully. We found Vicci to be most obliging and able to help with all the issues that arose during the process. Nothing was too much trouble for her as she dealt with all our enquiries in a professional and positive manner. Buying a property is often very stressful so to have a person to turn to, who has your back, is so very reassuring.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Vicci and the team at MGY Barry did an…

Vicci and the team at MGY Barry did an incredible job in the selling of my property. worked super hard to deal with all the challenges involved. communicated clearing throughout the process. highly recommend.

September 24, 2026
Unprompted review
MGY Estate Agents & Chartered Surveyors logo

Reply from MGY Estate Agents & Chartered Surveyors

Thank you so much for taking the time to send a lovely review for our Barry sales team! MGY

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Rated 5 out of 5 stars

MGY Service

Speed at getting on market. Regular updates. Courteous and attentive staff.
Yes i would recommend

September 24, 2026
Unprompted review
MGY Estate Agents & Chartered Surveyors logo

Reply from MGY Estate Agents & Chartered Surveyors

Thank you so much for taking the time to send your positive review on our Rental team in the Cardiff Bay Office. MGY

Rated 5 out of 5 stars

Selling made easy!

Have just sold a property through MGY Radyr and am very happy with how smoothly the whole process went. The team there are very friendly and responsive, and I would not hesitate to use them again.

September 23, 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic help

Sarah was fantastic help to us when starting the renting process with mgy. Very patient with us when there were things taking a long time and when we had a lot of questions.

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

First class service.

The personal approach made this difficult process bearable. It is never easy to sell a property, especially with difficult buyers and solicitors, but Vicky kept us informed and stayed with us through the entire time.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Renting through MGY

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting some snags sorted which is great for us as we don’t have to worry about things. We would definetely recommend MGY for their professionalism and support.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service so far

My experience as a buyer with MGY has been brilliant so far, in particular Sales Negotiator Holly B has been excellent, she’s worked with kindness, has been very efficient and clear with communication, and all-round professional in manner

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent - sales, letting and progression!

MGY let our apartment for several years and were excellent throughout. We then asked them to sell our apartment; they secured a good price and also managed the sale through to completion with a very difficult to contact buyer’s solicitor and an overseas buyer. The sales progressions team were very professional and persevered to get the sale over the line. Very impressed.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Rental Management

MGY managed our rental property for several years and we were delighted with their service. All the tenants they found for us were careful and reliable.
The regulations for landlords in Wales are very complex and rigorous, but Sarah and the team kept up with all the requirements and informed us when checks were needed or maintenance required. Any work carried out by their recommended trades people was of a good standard and reasonably priced.
I would not hesitate to recommend them .

September 9, 2026
Unprompted review

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