MGY Estate Agents & Chartered Surveyors Reviews 

167
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff for being exceptionally professional, supportive, and welcoming throughout various property purchases, lettings, and sales. Many people state that team members consistently go above and beyond to answer questions promptly and resolve any arising issues successfully. Consumers note that the overall service is extremely efficient, with rapid communication and regular updates making all moving processes remarkably smooth and entirely stress free. Reviewers truly appreciate the transparent guidance, detailed local market knowledge, and continuous reassurance provided from the initial viewings all the way to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Service

People report positive experiences with service, noting that staff are consistently professional, friendly,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and professional... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the process was... See more

Location

Customers consistently note mixed experiences regarding location, successfully managing property sales and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting... See more

Rated 5 out of 5 stars

We have just completed a very difficult sale through a combination of bad actors and poor solicitors. Vicci however went above and beyond to get the sale finally over the line. Constantly chasing buye... See more

Rated 5 out of 5 stars

Selling a property is always stressful - but when that property belonged to your late parents and had been their dream home for decades, it is also very emotional. Holly Brown, based at the Radyr MGY... See more

Rated 5 out of 5 stars

Honestly from the first day I met Becky to view a house, I knew I’d be trusting in MGY to sell mine. I felt at ease, and at no point pressured like I had done by other companies. Supportive throughout... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

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No recent history of asking for reviews

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4.8

All reviews

(167)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend!

MGY have been great and really helpful every step of the way during the process of renting my commercial property. I could'nt recommend them enough, especially Cheryl who went above and beyond for me.
Thankyou so much! Jess :)

October 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Ten years of excellent support

In ten years of dealing with MGY I have been completely satisfied with their performance, From property purchase, through rentals, and then sale, MGY have given excellent support and expertise. I would not hesitate to engage with them again in the future.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Becky has been amazing helping me sell…

Becky has been amazing helping me sell a property following a bereavement. Becky and her team did all the viewings for me and always kept me up to date with feedback. I can't thank Becky enough for her professionalism she is a credit to MGY.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Vicci at MGY Barry

Vicci at MGY dealt with our recent purchase of an apartment in Sully. We found Vicci to be most obliging and able to help with all the issues that arose during the process. Nothing was too much trouble for her as she dealt with all our enquiries in a professional and positive manner. Buying a property is often very stressful so to have a person to turn to, who has your back, is so very reassuring.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Vicci and the team at MGY Barry did an…

Vicci and the team at MGY Barry did an incredible job in the selling of my property. worked super hard to deal with all the challenges involved. communicated clearing throughout the process. highly recommend.

September 24, 2026
Unprompted review
MGY Estate Agents & Chartered Surveyors logo

Reply from MGY Estate Agents & Chartered Surveyors

Thank you so much for taking the time to send a lovely review for our Barry sales team! MGY

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Rated 5 out of 5 stars

MGY Service

Speed at getting on market. Regular updates. Courteous and attentive staff.
Yes i would recommend

September 24, 2026
Unprompted review
MGY Estate Agents & Chartered Surveyors logo

Reply from MGY Estate Agents & Chartered Surveyors

Thank you so much for taking the time to send your positive review on our Rental team in the Cardiff Bay Office. MGY

Rated 5 out of 5 stars

Selling made easy!

Have just sold a property through MGY Radyr and am very happy with how smoothly the whole process went. The team there are very friendly and responsive, and I would not hesitate to use them again.

September 23, 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic help

Sarah was fantastic help to us when starting the renting process with mgy. Very patient with us when there were things taking a long time and when we had a lot of questions.

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

First class service.

The personal approach made this difficult process bearable. It is never easy to sell a property, especially with difficult buyers and solicitors, but Vicky kept us informed and stayed with us through the entire time.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Renting through MGY

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting some snags sorted which is great for us as we don’t have to worry about things. We would definetely recommend MGY for their professionalism and support.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service so far

My experience as a buyer with MGY has been brilliant so far, in particular Sales Negotiator Holly B has been excellent, she’s worked with kindness, has been very efficient and clear with communication, and all-round professional in manner

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent - sales, letting and progression!

MGY let our apartment for several years and were excellent throughout. We then asked them to sell our apartment; they secured a good price and also managed the sale through to completion with a very difficult to contact buyer’s solicitor and an overseas buyer. The sales progressions team were very professional and persevered to get the sale over the line. Very impressed.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Rental Management

MGY managed our rental property for several years and we were delighted with their service. All the tenants they found for us were careful and reliable.
The regulations for landlords in Wales are very complex and rigorous, but Sarah and the team kept up with all the requirements and informed us when checks were needed or maintenance required. Any work carried out by their recommended trades people was of a good standard and reasonably priced.
I would not hesitate to recommend them .

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent estate agents

Found my recent experience of renting with MGY very positive. The process of viewing to receiving the keys, has been very straightforward and I found Emma's communication both in person and over the phone/email; professional, kind and responsive. Would highly recommend their service to others.

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Emma has dealt with the initial letting…

Emma has dealt with the initial letting process on two occasions for me, both times she has been very professional and great in communications - which is such a big factor.
I have nothing but gratitude and trust for them, there were a reasonable amount of viewings and applications. They were all dealt with in a timely manner.
Thank you for your hard work, it is much appreciated

August 10, 2026
Unprompted review
Rated 4 out of 5 stars

MGY have been great

MGY have been great, a very well organised company. We had some hiccups during our referencing process but Sarah Green at Penarth was so patient and nice! We very much appreciated that.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah and the team at MGY Penarth…

Sarah and the team at MGY Penarth recently helped me with a tenant find for my property. From start to finish the experience was great and I was kept updated with feedback and offers. I’d highly recommend using MGY and will definitely use them again in the future.

September 2, 2026
Unprompted review

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