MGY Estate Agents & Chartered Surveyors Reviews 

127
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience, making stressful situations much more manageable. Reviewers highlight the exceptional customer service, noting quick response times and clear communication throughout the entire process. However, some customers also noted that the handover of keys felt casual, and there were occasional issues with communication consistency when the main agent was on leave. Additionally, a few people experienced dissatisfaction with the maintenance department's response to reported issues, contrasting with the positive experience with emergency contacts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, consistently highlighting the team's professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness and helpfulness of responses. Customers... See more

Location

Reviewers highlight ambiguous aspects of location, with many customers mentioning MGY's presence and services... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling a property is always stressful - but when that property belonged to your late parents and had been their dream home for decades, it is also very emotional. Holly Brown, based at the Radyr MGY... See more

Rated 5 out of 5 stars

Sold my apartment with MGY Cardiff Bay. The team were very helpful throughout the process, ensuring they were communicating each stage. They explained everything in detail for ease of understanding... See more

Rated 5 out of 5 stars

We have just completed a very difficult sale through a combination of bad actors and poor solicitors. Vicci however went above and beyond to get the sale finally over the line. Constantly chasing buye... See more

Rated 5 out of 5 stars

Honestly from the first day I met Becky to view a house, I knew I’d be trusting in MGY to sell mine. I felt at ease, and at no point pressured like I had done by other companies. Supportive throughout... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(127)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a pleasure to buy with MGY!

It was a pleasure to buy with the MGY team in Cardiff. Maizie Clark was helpful when we arranged a viewing, found a convenient time for a survey and gave us all the information we needed. Nicky Griffith was really helpful in progressing the sale and ensuring the exchange went smoothly. We couldn’t have done it without them!

July 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I've just moved into my rental…

I've just moved into my rental apartment and the experience with MGY was super smooth. From the viewings to contract paperwork, everything was always as planned. I've had a few viewings with MGY before finally finding my place and they are a helpful bunch. Sian especially from Radyr Lettings office was not only very knowledgeable and thorough but also very nice and approachable person.
I've had minor issues after moving in and their maintenance department was very quick fixing them. I'd recommend their services.

July 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional service from Vicci at MGY

Exceptional service from Vicci at MGY

We have just completed the sale of our home and we are delighted to share our experience with Vicci at MGY who provided an outstanding level of service from beginning to end.

Vicci consistently went above and beyond throughout the entire process. She kept us fully informed at every stage, often contacting us during the evening and at weekends to ensure we always knew what was happening. Her communication was clear, thoughtful and reassuring, and it made a real difference during what can be a stressful time.

When progress with the solicitors began to slow, Vicci stepped in immediately. She worked tirelessly to move matters forward, speaking with all parties involved and helping to resolve issues that could easily have caused delays. Her dedication, professionalism and genuine care were evident in everything she did.

We never felt like just another client. Vicci treated our sale with real commitment and personal attention, and we are incredibly grateful for the effort she put in to help us reach completion.

We would recommend MGY Barry, and especially Vicci, without hesitation. The service we received was exceptional in every respect.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Becky at MYG Estate Agents has been fantastic

Becky at MYG Estate Agents has been fantastic to work with throughout the process. She has been incredibly communicative and making everything feel straightforward. She’s also very quick to respond and consistently helpful — I wouldn’t hesitate to recommend her.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have just completed on my first flat purchase. The team at MGY have been great from start to finish. Nicky was very helpful ensuring good communication between parties, and very proactive in ensuring the process went smoothly.

May 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Kindness and Professionalism Make A Huge Difference

Selling a property is always stressful - but when that property belonged to your late parents and had been their dream home for decades, it is also very emotional.
Holly Brown, based at the Radyr MGY office has been amazing. Her kindness, patience and understanding has gone a long way to make this process less difficult. Nothing is too much bother for her. She is both highly professional and very caring. We are very grateful.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from a professional firm

MGY recently sold a flat for me in Cardiff. It was not the easiest of sales as the apartment block had minor cladding issues, and some lenders would not lend. Without the help and professionalism of Nicky Griffith in the Sales Progression team, I do not think the sale would have progressed. Nicky was proactive in trying to resolve issues as they arose. She was very efficient and a pleasure to deal with. I cannot praise her highly enough. Further, all the members of the sales team in Cardiff Bay were very approachable and friendly; though a special mention should go to Becky Thompson for finding a buyer quite quickly. Would I use MGY again - Yes. Would I recommend MGY to others - Yes.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service by MGY

Currently Renting a house through MGY. The whole experience has been fantastic and i cannot recommend them enough. After a recent change over of tennants the whole experience was seamless and i was impressed with Sian and Melissa with the way they kept me updated with all the necessary information. If your renting properties you will not go wrong with MGY

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Cheryl and Spencer have been a pleasure to work with. They have been so helpful and efficient throughout the process. This has made it effortless for us to fidn the most suitable tenants for our office units, as we both lead hectic lives. They are always friendly and cheerful, but also very professional and I feel that they always have our best interests at heart as landlords. I recommend them highly.

May 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very quick and Easy

Very helpfully took a week to sell. Oliver who initially came and sorted out the selling process.Then Nicky who was the sales progressor. Had a lot of questions from the buyer , as normal. But dealt with it carefully. All went very well.Thank you

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

We just completed our first house purchase and are very grateful for the service provided by MGY. Becky helped us from the first viewing, through all of our questions to the owner and the difficulties of sorting the buying process. Nicky was very helpful during the legal phase of the transaction and with communication between solicitors. The support, knowledge and attentiveness was much better than we experienced with other agents in the process of other house purchases that fell through.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Selling with MGY

MGY guided me through many ups and downs during sale.The Staff were always helpful and eager to please. I am especially grateful to Becky and Lilly for their positivity and guidance. I would not hesitate to recommend MGY when selling or purchasing property.

May 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Everything was so quick and efficient

Everything was so quick and efficient. My partner had already seen the property when unfortunately I didn't get chance due to work commitments however Sian was very understanding and allowed me to come and see the property at short notice which I'm very grateful for. The contract signing in the office was also quick and efficient and I've got only good things to say about the whole experience so far with MGY.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first purchase and I could…

This was my first purchase and I could not have been more satisfied with the service I received from Becky , Maizie and Oliver at MGY office in Cardiff Bay. Nothing was ever too much trouble and I felt comfortable asking lots of questions, as I was a first time buyer.
When I met at the property Becky, Oliver and Maizie always turned up with a smile and were very professional in handling any queries I had. I would highly recommend and would 💯 recommend and use MGY in the future, once again thank you for all your help! Very professional and highly efficient !

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful, efficient and friendly

MGY have been extremely helpful from a buyer's perspective. Always quickly responsive to emails and calls, and very friendly both in person and via other communication. Special thanks to Nicky in the Sales Progression team for always keeping me up to date and ensuring everything ran as smoothly as possible. I wouldn't hesitate to use MGY again.

April 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look