MHL Ltd Reviews 

1,196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, often highlighting their efficiency and helpfulness. Many people appreciate the excellent service, noting that engineers arrive on time and provide clear explanations. The customer service team also receives positive feedback for their quick response times and effective communication. However, some customers also noted concerns regarding pricing, describing quotes as expensive, unrealistic, or higher than competitors. Additionally, a few other people also felt that service delivery could be inconsistent, with instances of missed appointments, lack of follow-up, or limited service scope.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick, clear, and... See more

Response time

People report positive experiences with response times, with many noting quick and clear responses from... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting good, reasonable, and competitive pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more

Company replied

Rated 5 out of 5 stars

Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more

Company replied

Rated 5 out of 5 stars

I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more

Company replied

Rated 5 out of 5 stars

Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more

Company replied


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Boiler and Heating Service
  5. HVAC Contractor
  6. Plumber

Written by the company

MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,196)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Unreliable and expensive

They didn't turn up, then they turned up late and missed issues because they were in a rush. They give quotes that are £300 higher than other companies. They don't use any website that has a dispute resolution mechanism so you have no recourse if they don't do a good job. The good point is that the engineers are pleasant and will probably fix your issue as you long as you don't mind when they turn up or the price you pay.

November 21, 2025
Unprompted review
Rated 3 out of 5 stars

Please don't change appointment times

The engineer was great, but the booking experience was poor. I received repeated notifications that the time of my boiler service had changed, with no consultation beforehand to ask whether this was convenient. When I contacted the office they moved the appointment back to a convenient time, but then it was changed again. Customers have busy lives and it's not fair to keep changing the times of appointments for your own convenience.

December 2, 2025
Rated 5 out of 5 stars

Brilliant prompt service with…

Brilliant prompt service with competitive price and no mess left after job completed!

November 27, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Caroline,

We really appreciate you taking the time to share your experience and look forward to helping you again in the future.

Best Regards,
Sophie - MHL

Rated 5 out of 5 stars

Professional Engineers

Their Service Engineers are professional punctual and polite. They always enquire about the appliances performance before commencing the service. They are leave the place clean and tidy.

December 1, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Les,

Thank you so much for taking the time to leave us a review! We’re delighted to hear that our service engineer made a positive impression.

Best Regards,
Sophie - MHL.

Rated 5 out of 5 stars

Easy to book and schedule

Easy to book and schedule. Work was done to a high standard. Will use MHL again.

November 26, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much! We hope to see you again next year! Best regards, MHL

Rated 5 out of 5 stars

A pleasure to have my boiler serviced with this company

Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minutes to tell me they were on their way.
The boiler engineers are always very friendly and quickly get down to the the job in hand answering any questions i might have clearly. A pleasure to have my boiler serviced with this company.

November 28, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Trish,

Thank you for your lovely review! We’re glad the booking process and updates were helpful, and it’s great to hear our engineers made the service smooth and friendly. We appreciate your kind words and look forward to assisting you again!

Best Regards,
Sophie - MHL.

Rated 5 out of 5 stars

A professional service from booking to…

A professional service from booking to execution, engineer arrived on time, technician report provided.

November 24, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much for taking the time to leave us a review! We look forward to working with you again in the future!

Best Regards,
Sophie - MHL.

Rated 5 out of 5 stars

Bradley did a professional job as…

Bradley did a professional job as always. It is a pleasure dealing with such a reliable company.

November 27, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Daphne,

Thank you so much for your kind words. We really appreciate your feedback.

Best Regards,
Sophie - MHL.

Rated 5 out of 5 stars

Above and Beyond

Had a small communication issue from office to engineer but Mark did everything he could to help.

November 25, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you for your review! Best regards, MHL

Rated 5 out of 5 stars

Quick

Quick, effective, and competitively priced.

November 21, 2025
Unprompted review
MHL Ltd logo

Reply from MHL Ltd

Thank you so much, Pablo! Best regards, MHL

Rated 5 out of 5 stars

Prompt friendly service

Prompt friendly and informative service when conducting a survey.

November 14, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear John,

Thank you for your review! We really appreciate your feedback and look forward to working with you again.

Best regards,
Sophie - MHL.

Rated 5 out of 5 stars

Excellent service

Very easy to book online, and even at short notice I received the requested date. The engineer was very friendly, polite and professional.

November 10, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you for your kind review, George! Best regards, MHL

Rated 5 out of 5 stars

Boiler service

Great communication, turned up on time and Bradley is a great chap

November 10, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you! We will relay this back to Bradley! Best regards, MHL

Rated 5 out of 5 stars

Nick Cole was punctual & worked hard

Nick Cole was punctual and worked hard. As far as I can tell the work was done properly.

November 12, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you, Pauline, we will make sure Nick is aware of his good work! Best regards, MHL

Rated 5 out of 5 stars

Prompt and efficient service carried…

Prompt and efficient service carried out by a polite and courteous engineer

November 10, 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and look forward to working with you again soon!

Best Regards,
Sophie - MHL.

Rated 5 out of 5 stars

Professional work

Professional work, pleasant manner, concise feedback on condition of gas boiler and help with understanding how the radiator thermostats work.

November 7, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Mary and Derek,

Thank you so much for your kind words! We’re delighted that you were pleased with the service and glad we could assist you. We really appreciate you taking the time to leave a review.

Best Regards,
Sophie - MHL.

Rated 5 out of 5 stars

Excellent, Prompt service. Would recommend.

Just came and did the job...didn't make a fuss. Just delivered. Prompt polite service. What's not to like. Thanks MHL

November 7, 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Michelle,

Thank you so much for your kind words! We are delighted to hear that you were happy with our prompt and professional service. It was a pleasure to help, and we truly appreciate your recommendation.

Best Regards,
Sophie - MHL

Rated 3 out of 5 stars

Basically contract out work to other…

Basically contract out work to other sub contractors - work standards ok , guys are friendly. not willing to discuss client side options and requests in my experience. Didn't want to discuss site requirements and claiming 'prices never be beaten ' isn't true. As soon as challenged, they 'closed my account' - that I never had in the first place. Won't be using again, too much better choice in the area.

October 20, 2025
Unprompted review

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