MIAB Reviews 

221
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, approachable, responsive, and professional during the entire insurance renewal process. Many consumers appreciate the prompt communication and highly efficient support received when organizing their professional indemnity cover. Some reviewers were happy with the competitive rates and the consistent, long-term reliability provided over several years of service. People also noted that knowledgeable consultants take time to explain complex policy details clearly, ensuring clients feel fully supported without experiencing any rushed pressure. Reviewers emphasize that enquiries are resolved quickly, making the overall journey straightforward and pleasant.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, polite, and prompt communication... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, understanding,... See more

Service

People report positive experiences with service, frequently highlighting efficient support from knowledgeable... See more

Response time

Consumers find response time to be positive, highlighting that people are consistently responsive, efficient,... See more

User experience

Customers had positive experiences with user experience, highlighting quick, straightforward, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Good customer service and was able to get us sorted with our insurance at very short notice. All the documentation is clear and the cover is what we need. We worked with Alex the consultant and he wa... See more


Company details

  1. Insurance Broker
  2. also in
  3. Business Insurance Company
  4. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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No recent history of asking for reviews

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4.9

All reviews

(221)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Always Great service

Always Great service! Usual deal each year with Tracey or Jackie. They both always understand my needs and get the documents sorted out quickly. Really helpful polite and understanding communication from them.
Thank you

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and competitive rates

I have been using MIAB for several years for pharmacy indemnity. Louisa Attridge has been my consultant who has provided me with a great service by being proactive in initiating the annual renewal process and responsive to any queries I have. I would highly recommend MIAB for the great service and competitive indemnity rates.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful staff

The staff at Miab were extremely helpful and knowledgeable and understood our industry requirements. They submitted their quotation quickly and upon receipt of payment from us, provided us with the cover documentation by return email.

October 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Jacqui Adamson was fantastic

Jacqui Adamson was fantastic in helping me set up my new indemnity covering both dental nursing and oral health practitioner roles. She was responsive, clear and communicative, and really listened to my needs. She even contacted the company on my behalf to make sure the indemnity covered all the extended duties I needed. I really appreciated her support and attention to detail. Highly recommend!

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Louisa was absolutely brilliant from…

Louisa was absolutely brilliant from the start she was very reactive to all my emails and she even went further and set up a teams call to run through everything which added a personal touch to the service. I did go out to tender and one company was cheaper but their service was not to the same standard, she is a credit to your company

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! Alex McEwen was the consultant dealing with me, he was incredibly efficient and professional. Very understanding, he listened to all my needs and resolved them very quickly. Massively relieved my stress levels. Wouldn't hesitate to recommend his services.

September 18, 2026
Unprompted review
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Rated 5 out of 5 stars

MIAB Experience

I have been with MIAB for a couple of years, and Louisa and Jacqui have been consistently excellent. Their communication is clear, supportive, and prompt, and they always take the time to explain anything I’m unsure about. There’s never any pressure, and they handle queries professionally and quickly. I even received a premium reduction this year, which I really appreciated. MIAB to date has been a reliable insurance broker and I highly recommend them.

June 16, 2026
Unprompted review
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Rated 5 out of 5 stars

I have had trouble being able to renew…

I have had trouble being able to renew my indemnity for work and advised to get in touch with Jacqui Adamson and I can say that she has been professional and very helpful and understanding with this matter.
She has kept me regularly up to date with every step of the process of what is involved, which has been extremely helpful. Especially as I have not been able to work do this happening.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Highly Recommend

From the moment I spoke with Billie, I felt like a valued customer, eventhough I was only requesting a quotation. Her customer service skills are excellent and explained what is a difficult area with ease, confidence and expertise. I am delighted that I contacted MIAB for our GP Practice insurance and had the pleasure of Billie dealing with our quote, which has resulted in us moving to them. Thank you Billie and MIAB.

August 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional

Professional, patient, and easy to talk to. After years of work with the company , I appreciated the care and communication.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Billie and we have lots…

I worked with Billie and we have lots of complications due to the property landlord requirements and accessing documents. They supported very well with various other insurance providers and made sure we were covered all times during ongoing queries

July 30, 2026
Unprompted review

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