Michael Kors Europe Reviews 

Lost my parcel that I'd spent over £200 on and didn't bother to help.

The best they can do is offer me to wait for refund which could take over a week.

Michael Kors destroyed my little girls Christmas Me and my husband is going through a lot of problems at the moment he’s on dialysis three times a week plus I have a son who’s autistic and got Addison’s disease. My husband has to go into dialysis three times a week to keep alive. We saved very very hard For present for my daughter for a handbag and a pair trainers we paid for them and they sent us a different item. I told them and they did nothing about it so I’m left with an item that I never ordered never buy again off Michael Kors. They don’t understand the stress that they’ve put us through. I have enough stress in my life. I am so disgusted

Do not sent your return by post. It is more safe and 1000 times faster if you return your items to the nearest store. It takes so long to wait for your refund otherwise. And customer service is so bad.

Ordered shoes yesterday and received them today! Extremely happy! Amazing quality shoes and looks amazing 🤩

Very bad experience.
Got new watch which is not working. And customer service true email not hurry to help.
Was no offer with solution . Make acception to change watch in local store.nl nothing .No sorry.
Only must return and get money back in 2weeks true klarna and them order a new one.
Ridiculous!
Very unprofessional!! Very disappointed!!!!! If I could I would rate -10

Michael Kors Glasgow. Bought a bag 8 days ago at Black Friday sale price of £185. 6 days later it’s reduced again by £60. The store won’t refund the difference or give a voucher. You need to buy something/anything at the difference in cost. Even though when I called I was told they would refund the difference . Rude management.

Disgusting service by DEKA in MK customer service, made me wait over a hour and got no where. Informed due to a bereavement I could not use the discount code, despite this they ignored my concern, so much for being a loyal customer a sending hundreds with them!

I’ve recently ordered 2 of the new jet set charm bags and I’m over the moon with them!. I asked for gift wrap and they arrived lovely, the boxes were in really good condition and the bags were stunning!. Shipping was so quick too!

Package not delivered to recipient, I contact them and be told they won't do anything as DPD won't let them open a case after 7 days. I contact DPD and they are most helpful saying it is definitely 14 days and always has been. Michael Kors still won't do anything! Taken my money and refusing to deliver their product.

Like other reviews, would give no star if I could

If I could give no stars I would! If you want a refund go to a shop, 16 days ago I sent my items back and still no refund, Royal Mail confirmed delivery my item even went back on the website to be sold again but I’ve still not been refunded. The customer service now wants me to prove that I sent them back with the tracking receipt! Why when you have emailed me and your website says you have it when I track it what a joke! I used to like this company but not anymore

The way I have been treated is disgusting ! I have been treated like a liar and a disonest person. You have sold me a defected product that effected my health! I have provided all the proofs and the photos L. has asked me. Still I was treated like a liar. Your customer advisor had a despicable behaviour. I'm a healthcare worker. I did not deserve to be treated like this. You should choose better your employees. This is a disgusting company. I will share this comment on trustpilot. I want everyone to know how you treat your customers. Shame on you!

I ordered a watch , receive in two days, faster than delivery time, i was little afraid to buy something there because of bad reviews but mine experience is good, watch came same as picture, very beautiful.. Also nice personal... i had a question - and they explained me everything. I recommend this company.

The main issue that they need to work on is refunds. Michael Kors holds onto your money for far too long and takes forever to issue your refunds. Slowest company I have ever encountered for refunds. Have called and sent emails to chase this up and no has done anything to issue the refunds even though they received the items back ages ago. I am still waiting for 4 orders to be refunded. I am writing this review to highlight this issue so that they can improve their refund processing time and issue their refunds as soon as Royal Mail delivers the item back to them like most companies.

Product not delivered on scheduled day, down to me to sort out. No help from Michael Kors, so product was returned. Refund will take 3 weeks to process, no explanation why. Certainly will not use Michael Kors again, truly appalling customer service.

Bought a bag for my wife for our 1 year anniversary because they had 25% off the entire store and a had a 10% off code since it was my first order. So it hasn’t even been 3 weaks and the same exact bag is $100 cheaper than what I paid for, even though the sales over. So I talked to the csr twice for a price match and they refused because the policy is only valid for 7 days! I mean come on its not even been 3 weaks its not like I’m coming back after years, it’s not even like I’m coming back after months

I am getting extremely worried about my refund. I sent the order back on the 4th February and still no refund or notification of a refund on its way. Have contacted customer service several times.

Waiting for my refund almost over a month. They sent an email about the delay on the 7th of February, but no update since. If they won't transfer it until the end of this month I will contact my bank to resolve this issue. Absolute joke especially from a well known fashion brand.

UPDATE:
I have received my refund

FUMING !!!! Baught a pair of 125 pound sunglasses opened the case to see nothing Michael kors !!!! Never ever had this issue ever before I’m absolootley seethin want my money back or my actual glasses looks like Michael kors has a thief working for them or someone incompetent of puttin glasses in a case FUMIN

Recently purchased a bag for my wife. It’s was received on 5th January. The bag is unused at the moment. The price went down on 17th January and they are refusing to price match. They said to return for a refund but I can’t at the moment due to a medical issue, I’m house bound. I’m furious and the are not wanting to help at all. Why bother buying from them.

I'm shocked at the bad reviews here as my recent experience has been nothing but positive. I placed a order for a bag in their sale on the 6th Jan. (A 40th bday gift from my sons). It arrived via DPD on the 11th. Full tracking throughout. I love my new purchase. Its beautiful, well made, came well packaged.