Due to an error by my Vet, I took out a membership with these guys thinking they had already registered my pet. When I realised my mistake, I contacted them. Their team (Charlie and Nicky) helped out... See more
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Spoke with Lucy about a tech glitch matter on my new account. She was very friendly and helpful. Took ownership of the matter and within 1 hour emailed me to confirm it was resolved. 10/10 Thank you!
I have been happily dealing with this company for some years now and hopefully I shall continue to do so. I am highly satisfied with the ease to complete online transactions and the informative promp... See more
Company replied
Deborah was so very helpful and came to my rescue to solve an issue I had regarding a tag for my puppy. I was so frustrated trying to resolve the problem with two other members of staff who just could... See more
Company details
Written by the company
The Official UK Microchip Central Database is a 247 Microchip reunification database for registering a dog microchip, cat microchip or microchip of any other animal.
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Had a query on my account
Had a query on my account, this was resolved really quickly and politely. Really happy with this service
Spoke with Lucy about a tech glitch…
Spoke with Lucy about a tech glitch matter on my new account. She was very friendly and helpful. Took ownership of the matter and within 1 hour emailed me to confirm it was resolved. 10/10 Thank you!
Excellent service
I telephoned Microchip Central regarding an issue I was having on their website and a mistake I had made. Lewis was very helpful and rectified the issue immediately with ho hassle. Fantastic service.
'Daya' exemplary staff member
I must admit that originally it was a nightmare to get responses and resolution by email.
However, with persistency I received a telephone number 01223 622658, where I had the absolute pleasure to make contact with "Daya" I cannot thank her enough for her help, compassion, kindness, patience, support and professionalism in resolving my issues/concerns with such ease, simplicity and quickly.
"Daya" is a credit to the company and I really hope that she is appreciated for being such an exemplary member of the team.
Thank you so much
(Please note it is a relative easy process if given correct information or responses to begin with, without having to go back and forth on emails. I am in no way being derogatory towards the Company, every query is individual).
A lot easier than I thought it would be.
It was very nice professional and fast
It was very nice professional and fast, Luke fixed my problem during the call. Very satisfied with the service. Thank you
Great service
Izzy was extremely helpful, and made the transfer of ownership a breeze.
Microchip Central is a very responsive…
Microchip Central is a very responsive pet microchipping company with great customer service. Ryan was super-helpful regarding clarification of Dog-Trac IDs and amending chip details, and their website is very user friendly.
Very helpful resolved my issue very…
Very helpful resolved my issue very quickly
Great Customer sevice
Very helpful customer service in transferring existing pet across to their database and changing the keeper details at the same time so they are under the one account
Very helpful staff when I rang
Very helpful staff when I rang, issue sorted straight away
Jacob helped me with my enquiry
Jacob helped me with my enquiry and changed details for me on my let’s microchip certificate, polite and friendly and helpful service 5 stars
Very professional and sorted out my…
Very professional and sorted out my query.
Due to an error by my Vet
Due to an error by my Vet, I took out a membership with these guys thinking they had already registered my pet. When I realised my mistake, I contacted them. Their team (Charlie and Nicky) helped out so much and were able to refund me in full. A mark of a good company is how they treat their customers, not just when things go right, but also when they go wrong. I highly recommend using these guys, and would not hesitate to use them for future pets!
Easy to talk to call handler
Lewis the call handler was great, very empathetic and talked me through registering my pet onto system, as I am not the best with computers.
Process was seemless and I am well pleased with the experience today.
George really helpful ..
George really helpful ... once I explained my issue I received great service and a resolution to my problem.
Very informative and explanatory.
Daniel explained everything that was happening and needed to happen in fine detail. Very informative and explanatory.
My issue was resolved in one afternoon.
I used the helpdesk to resolve an issue…
I used the helpdesk to resolve an issue over transfer and they were very helpful. Big shout out to George for resolving this for me in quick time. Thank you!
Very helpful and understanding
Very helpful and understanding. Sorted everything out and rang me back. Thank you
Transfer of Microchip Details
Had to register my pup's chip to me,due to change of ownership.Got list of required answers which I sent on Sat and got conformation on Sun(day after) that her details were updated.Excellent service and very easy to do.
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