Arrived in excellent condition,cut down to ensure no damage. Well packed. Now grown to treble size on arrival and delice acquamarine salvias flowering. Argentine skies grown well but no flowers yet a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for a couple of specific salvias and Middleton were able to supply them. As a first time buyer I was blown away with the size and quality of the plants that were delivered as 9cm pot ver... See more
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My 7 Salvias from Middleton Nurseries were the best plants I received this year - and I buy a lot of plants on line. Ordering process was easy. I was kept informed of progress (very helpful so I coul... See more
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I have bought many plants from different specialist nurseries over many years. These Salvias arrived in the BEST condition of any other plants that I have ordered. They have very healthy growth compl... See more
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Company details
Written by the company
Middleton Nurseries is a family-run business based in the small village of Middleton, we began as a retail garden centre before focusing solely on our nursery, allowing John to pursue his passion for growing and breeding plants. Since then, we’ve grown into a leading supplier of hardy perennials, specialising in salvias, which we sell online and at RHS shows across the country. In 2021, Middleton Nurseries became a third-generation business when John’s children, James and Annabel, joined the team. Today, we combine decades of horticultural expertise with a passion for quality, growing over 300 varieties of salvias. Known for our high standards and reliable delivery, we’re proud to exhibit at RHS shows and play an active role in the wider horticultural industry.
Contact info
HG Wholesale Ltd (Not open to public), B78 2BT, Middleton, United Kingdom
- sales@middletonnurseries.co.uk
- middletonnurseries.co.uk
4.5
Excellent
120 reviews
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Replied to 100% of negative reviews
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Bought an unusual (to me) Salvia.
Bought an unusual (to me) Salvia.
Very well packed. Thriving in this summer heat. A great nursery.
June 29, 2026
Reply from middletonnurseries.co.uk
Thank you so much for your kind words! It's wonderful to hear that your salvia is doing so well. They certainly are enjoying the summer heat we're having here in the UK at the moment! ☀️
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First plant i received was lovely and…
First plant i received was lovely and healthy 2nd wasn't so good but the costomer service was excellent and full refund was received.
June 26, 2026
Reply from middletonnurseries.co.uk
We're pleased to hear you were happy with our customer service. We're sorry you were disappointed with the second plant. As explained in our email correspondence, this plant was more mature and had been grown throughout the season, which is why there was a difference in size and shape compared to your first purchase.
We're glad we could resolve this for you with a full refund!🌸
Reply from middletonnurseries.co.uk
Thank you for ordering with us! We hope it thrives in your garden!
You’re colleague on the stand was…
You’re colleague on the stand was helpful and informative but sadly of the 9 plants 3 arrived dried out/ damaged.
June 23, 2026
Reply from middletonnurseries.co.uk
Thank you for your review, we're sorry to hear that 3 of your 9 plants arrived dried out or damaged. We do kindly ask to get in touch with us directly with some photos, and we'll be more than happy to look into this for you and see how we can help!
Wonderfully healthy plants
Wonderfully healthy plants, carefully packed. I bought salvia, echinacea and geranium.
So marvellous that this nursery delivers efficiently to Northern Ireland (July 26).
(It would have been 5stars all the way but as a first time customer I would have liked a bit more timely communication about the gap between order and delivery as the plants needed a bit more time to be ready than first forecast.)
May 23, 2026
Reply from middletonnurseries.co.uk
Thank you for your review! 🌿 We always do our best to respond as quickly as possible, and as a small, family-run business, we really appreciate your patience and support. We're delighted to hear your plants arrived in good condition, and we truly hope they thrive and bring you lots of enjoyment in your garden! 💚
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2 Years Running Received Wrong Plants
I've ordered plants for the past 2 years from the Middleton Nurseries website.
Last year after 3 emails with photos they finally admitted that the plants I'd received were not what I'd ordered. They then sent me replacement plants even though I'd advised them I would be on holiday in 2 days. As you can imagine the plants didn't survive due to the lack of care. Who would order plants knowing they were going on holiday in 2 days?? A fool perhaps?? Middletons reason for me receiving the wrong plants was "this was caused by an issue at our supplier’s end, where the incorrect plants were supplied to us."
This year (stupidly) I gave Middletons the benefit of doubt and ordered 7 different plants again from their website on 18th May. The website at the time was advertising they would be sent "from the end of May" that was also confirmed in the order confirmation email I received. In mid June I became suspicious as some of the plants I'd ordered were no longer being advertised on their website (a red flag on what was to happen)?? On 23rd June I received an email confirming the 7 plants had been dispatched and were delivered on 24th June. Upon opening the delivered package I discovered that there were only 6 plants. There was a hand written note on the dispatch note stating due to a "crop failure" they couldn't supply one of the plants. I had not been made aware of this at anytime in the 5 week wait from order to delivery and also had not in this time been reimbursed for the alleged "crop failure." I also became more suspicious as some of the plants had been cut back so apart from the Pot Label there was no way of knowing whether the plants I'd received were actually what I'd ordered. What had also made matters worse I'd received a promotion email from Middletons in early June stating £15 off when you spend £60 or more. This was after I'd spent £68 and were waiting for my order to be sent from "the end of May."
After a complaint email and leaving negative feedback I did receive a full refund on 25th June (that I never asked for) and upon this I did originally withdraw the negative feedback. However, since the plants received have matured there are definitely 2 out of the 6 received that are not what I ordered and was not aware of this until now. Yesterday I sent another email to Middletons and their reply was "as explained in our email sent on 24th June, we experienced an issue with incorrectly labelled plants supplied to us this year. Unfortunately, this wasn't something that could be identified until the plants came into flower." This is completely untrue and was not mentioned at all in their email on 24th June and at that time I wasn't aware the plants I'd received were not what I'd ordered.
What becomes apparent is when you complain to Middletons they blame their suppliers and they also come back with "we are a small family business with just 3 full-time employees, along with a few helpers who support us during our busiest packing periods." I'm sorry you accepted the orders and failed to deliver the orders over the past 2 years regardless whether there's 3 people or 3 hundred people working for you. You seem to have enough staff when you visit the many shows you like people to know you attend!!
Based on my experience I would not order from their website again. Perhaps buying their plants from the shows they regularly attend maybe different as I suppose you can see what you’re buying then as the plants I would think have not been cut back for the convenient "recognised horticultural practice" prior to posting.
I understand I've received a full refund (that I never asked for) but if I wanted the plants I've received I would have ordered them originally. Also I've had to wait approximately one month from delivery to find out the wrong plants have been sent again and have wasted my time in planting and caring for them. With 1 plant looking like it's a dwarf version of something similar to what I ordered and a repeat of 2025 order problem.
UPDATE- In response to Middletons fabricated reply below
I received the order on 24th June and received a full refund on 25th June. It was actually on 21st July I notified Middletons that the wrong plants had been sent again as up to this point I was unaware as the plants hadn't flowered. This actually shows they were fully aware the wrong plants had been sent at the time and as they state below "once the issue became clear, we refunded the remainder of your order in full" which was on 25th June the day after I'd received the order!!
I should also add that Middletons tried to get my review taken down for defamatory content?? Please see below the message from Trustpilot.
The decision
Good news — we've assessed the content flagged by the business, and determined that it's not defamatory. Therefore, we've put your review back online. 👏
Obviously the truth hurts..
June 24, 2026
Unprompted review
Reply from middletonnurseries.co.uk
Thank you for taking the time to update your review.
We are disappointed that, despite the steps we have taken to resolve the issues raised, you still feel this reflects your overall experience with Middleton Nurseries.
To clarify, your order was delayed because one of the Echinaceas included in your order was not ready at the expected time. We accept that the delivery timeframe on our website had not been updated correctly, and this was our mistake. As soon as it became clear that we could not supply one of the plants, we included a note with your order and refunded you for the missing Echinacea.
The issue regarding the incorrectly labelled plants was completely separate and was caused by our supplier. The Echinacea plugs were supplied to us with incorrect labels, meaning the error was not something we could identify when the plants arrived or while they were growing. Unfortunately, many Echinacea varieties can look extremely similar before flowering, and the issue only became apparent once the plants matured.
At this point, we did not immediately send replacements because we wanted to ensure we had correctly identified which varieties were affected before sending out further plants. We did not want to risk sending replacements that could potentially create further disappointment or confusion. Once the issue became clear, we refunded the remainder of your order in full and allowed you to keep the plants free of charge as part of our effort to resolve the situation fairly.
We believed this matter had been resolved following our previous communication and the refunds provided. Therefore, receiving your latest email approximately a month later was unexpected, especially as we had already refunded the full order value and provided the plants free of charge rather than asking for them to be returned.
We choose to issue refunds rather than enter into lengthy discussions or prolong the process, even though doing so comes at a significant financial cost to a small family business like ours. Legally, we could have requested the plants be returned, but we chose not to because we wanted to resolve the matter as fairly and conveniently as possible.
You have also commented on our staffing. Middleton Nurseries is run by just three full-time family members—myself, my sister and my dad. The additional people you see helping us at flower shows are other family members who kindly take annual leave from their own jobs to support us during these events. They are not full-time employees.
We completely understand that receiving the wrong varieties is frustrating, and we appreciate that you were disappointed. However, we are disappointed by the suggestion that we are dishonest or that we use being a family business as an excuse. We are a small family-run nursery trying to make a living, and we work extremely hard throughout the year to provide quality plants and good customer service.
Mistakes can happen in horticulture, whether due to crop issues, incorrect information, or supplier errors. What matters is how a business responds, and we believe refunding you for the missing Echinacea, then later refunding the remainder of your order while allowing you to keep all of the plants free of charge, demonstrates that we acted fairly and in good faith.
We are sorry that our resolution has not met your expectations, but we do not believe there is anything further we could reasonably have done.
Reply from middletonnurseries.co.uk
We really appreciate your support and hope your plants continue to thrive! 💚
Rubbish plant labels and inferior plants.
Plant labels on different plants and the ones that came were in a bad condition and not mature enough to survive. Last year you were true professionals but you have lost "the game". I understand the difficulty with weather. Caveat Emptor is buyer beware. Train your staff instead of being a boring packing device. Got it! If you ever care about plants and people, do the right thing. Your plants were in very good condition last year, professionally packed and in good condition. I will not be recommending Middleton again. Train your own staff. My mistake to order from you this year. Other professionals are out there. This is your homework at this juncture.
May 26, 2026
Reply from middletonnurseries.co.uk
We are extremely disappointed to read this review, particularly as you did not contact us directly to raise any of these concerns before posting them publicly.
As a small, independent family nursery that has been trading for over 50 years across three generations, we take great pride in the quality of our plants and the service we provide. If a customer experiences an issue, we are always happy to investigate and put things right where appropriate. However, we can only do this if we are made aware of the problem.
We welcome genuine feedback and are always willing to resolve any concerns, but we do not believe this review fairly reflects either the quality of our business or the experience of the vast majority of our customers.
Given the nature of this review, the abusive comments directed towards members of our family and our staff, and the fact that no attempt was made to resolve these concerns with us directly, we have made the decision that we will not be accepting any future orders from you. In over 50 years of trading, this is the first time we have ever had to take such a step, which reflects how seriously we view this matter. We have a zero-tolerance policy towards abusive behaviour directed at our family members or our team.
We remain committed to providing excellent plants and customer service and encourage any customer with a concern to contact us directly so we have the opportunity to help.
Middleton nurseries are excellent…
Middleton nurseries are excellent company to deal with they keep me informed all the time from ordering to delivery and the plants are beautiful everyone of them has grown perfect l will be getting more shortly
July 13, 2026
Reply from middletonnurseries.co.uk
We're delighted to hear you've been happy with our communication, service, and the quality of your plants. It's lovely to know they are all thriving in your garden. We really appreciate your continued support and look forward to helping you choose more beautiful plants soon!
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Excellent Service
Excellent variety of plants presented on a well designed website. Easily ordered plants despatched and received in good healthy condition and offered at a reasonable price.
May 24, 2026
Reply from middletonnurseries.co.uk
Thank you so much for your wonderful review! 🌿 It's lovely to know your plants arrived healthy and in great condition. We really appreciate your support and hope to help you find more beautiful plants for your garden in the future!
Excellent Healthy Plants
Excellent healthy plants. Good size. Well packed and arrived in perfect condition. Very pleased. I will order from this company again.
May 26, 2026
Reply from middletonnurseries.co.uk
We really appreciate your support and look forward to helping you with your next order!
I bought three 9cm pots of Philadelphus…
I bought three 9cm pots of Philadelphus Pearls of Perfume and they were all super healthy and ready to be transferred to the ground or bigger pots, which where they are now and they continue growing beautifully.
May 26, 2026
Reply from middletonnurseries.co.uk
We're delighted to hear your Philadelphus 'Pearls of Perfume' arrived healthy and have settled in so well in their new positions. It's wonderful to know they are continuing to grow beautifully, and we hope they bring you plenty of enjoyment and fragrance for years to come! 💚
Fantastic range of plants of great…
Fantastic range of plants of great quality. My order was incorrectly delivered by the courier to a different address which was not their fault. MIddleton resent the order and were great to deal with. Will definitely use them again .
May 26, 2026
Reply from middletonnurseries.co.uk
Thank you so much for your lovely review! 🌿 We're sorry there was an issue with the courier delivery, but we're pleased we could get everything sorted for you. We really appreciate your kind words and look forward to helping you again in the future! ☺️
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All round excellent.
Excellent website.
Plants arrived promptly and in good condition.
First time purchase - but won't be the last.
May 26, 2026
Reply from middletonnurseries.co.uk
We're thrilled that your first order was a great experience and we look forward to helping you with many more plants in the future! 💚
Very happy with the quality of plants…
Very happy with the quality of plants delivered. And delivered with high level of care and protection.
May 25, 2026
Reply from middletonnurseries.co.uk
We're delighted to hear you were happy with the quality of your plants and the care taken during delivery. We really appreciate your support and hope your plants continue to thrive!💚
Lovely plants
Lovely plants, great communication and fast delivery. Can't wait to order more.
May 25, 2026
Reply from middletonnurseries.co.uk
Thank you so much for your lovely review! 🌸 We look forward to helping you add more beautiful plants to your garden soon!
Reply from middletonnurseries.co.uk
We're delighted to hear you're happy with your plants and really appreciate your continued support with your third order!
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Reply from middletonnurseries.co.uk
We appreciate your patience regarding the delivery time and will continue working to provide the best service possible. Thank you for your support! 💚
Brilliant delivery service Brilliant…
Brilliant delivery service Brilliant shrub very good to you all at the nursery
May 24, 2026
Reply from middletonnurseries.co.uk
Your kind words mean a lot to everyone at the nursery, and we really appreciate your support! 💚
Mostly happy
Ordering easy, delivery on schedule and plants mostly doing well. My only complaint is the way plants are "stapled" together very, very tightly, usually with four ties even for the smallest. Some stems never recover.
May 23, 2026
Reply from middletonnurseries.co.uk
We're pleased to hear you found ordering easy, delivery was on schedule, and that your plants are doing well. We really value our customers' feedback and will take your comments on board as we continue to improve our packing process and provide the best service possible. Thank you for your support, and we hope your plants continue to thrive!
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