Midland Fuel Oil Reviews 

58
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Having been customers for over twenty-years and always paying for oil immediately and subsequently always hundreds of pounds in credit earning this company interest, via direct debit, I’m now aged... See more

Rated 5 out of 5 stars

Best price around by far and helpful customer service start to finish. Delivery was on time with a friendly driver that makes so much difference. Good to be able to ring through and talk to people ins... See more

Rated 1 out of 5 stars

I was told my oil would be delivered Friday afternoon. We were away Friday afternoon so i explained I would leave the gates open from 12:00 noon. They made delivery early morning by climbing over a w... See more

Company replied

Rated 5 out of 5 stars

Ive learned to trust Midland Fuel Oil over many years and they’ve never let me down, whether it’s first receipt of my order or a quick chat with the delivery man, all of the contact areas are polite,... See more

Company details

  1. Fuel Supplier

Written by the company

Having been established for over 25 years, with many repeat customers, we are confident that we can meet your needs. So whether you have a small enquiry or need a quote on our fuel, we would be really happy to hear from you!


Contact info

2.9

Average

TrustScore 3 out of 5

58 reviews

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4-star
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1-star

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Replied to 50% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(58)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

I've no idea if my order has been…

I've no idea if my order has been delivered or not, as I stated on the order, I will need the receipt of order and also contact me on delivery. None which has not been done.
Prove it to me that you delivered the oil.

February 14, 2022
Midland Fuel Oil logo

Reply from Midland Fuel Oil

Hi,

Please could you send over your order number or account number to feedback@midlandfueloil.co.uk so that we can look into this.

Thanks,

Emma

Rated 5 out of 5 stars

Superb service and excellent pricing

Superb service and excellent pricing. From Adrian sorting out the last minute order to the delivery driver giving us a 5 minute warning for his imminent arrival. Very slick and trouble free.

December 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Best price around by far and helpful…

Best price around by far and helpful customer service start to finish. Delivery was on time with a friendly driver that makes so much difference. Good to be able to ring through and talk to people instantly rather than the large corporate “help desks” which usually do anything but help. Excellent service all round.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable Always

Delivered within the time schedule as promised. Been dealing with this company for 20 years and never a problem. Friendly service.

December 10, 2020
Rated 5 out of 5 stars

Ive learned to trust Midland Fuel Oil…

Ive learned to trust Midland Fuel Oil over many years and they’ve never let me down, whether it’s first receipt of my order or a quick chat with the delivery man, all of the contact areas are polite, informed, and able to deliver what they promise in a timely manner. Keep on doing it! 😊👍

December 10, 2020
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Rated 4 out of 5 stars

Not the old company

Not the old company since being sold. Delivery was always with 24 hours, now it takes possible 8 days. Shame they sold out but that’s the way business is these days.

December 5, 2020
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Rated 5 out of 5 stars

Reliability and security

Reliable service, on time ,no issues or alarms. It is good to have a known driver who we can trust with the security details to access the property, deliver without making a mess, and close up on departure. You couldn’t do that with the competition.

December 3, 2020
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