midtownumbrellas.ca Reviews 

160
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with their purchases, frequently highlighting the excellent quality of the products, including the robust materials and sturdy construction of the umbrellas. Many people appreciate the efficient ordering process and the quick, issue-free delivery service, often noting that items arrived well-packaged. Reviewers also consistently praise the exceptional customer service, mentioning helpful staff and prompt responses to inquiries. However, some customers experienced issues with order tracking and communication regarding shipping, with some orders appearing delayed or lost. A few people also reported difficulties reaching customer service representatives through phone, email, or online chat, and some received incorrect items or faulty hardware. Additionally, some reviewers noted discrepancies between product colors online and the actual items received.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the sturdiness and overall... See more

Quality

Customers had positive experiences with quality, consistently praising the sturdiness and high-quality... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting ease of ordering and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looking forward to getting our items. The Square Grand aluminum umbrella worries me (don’t want it to end up in the poo), but It replaces a similar cantilever umbrella that was so very heavy and unma... See more

Rated 5 out of 5 stars

This is our second cantilever umbrella purchase from Midtown Umbrellas. We have been pleased with our original purchase two years ago, and your email discount offered encouraged us to replace a second... See more

Rated 5 out of 5 stars

The Product was well packaged when delivered. The colour was perfect to what we ordered and the quality of the umbrella material and poles and base look very robust for outside patio use! Very satisfi... See more

Rated 5 out of 5 stars

I appreciate that the company advertises that the umbrellas are designed and assembled in Canada. It would be great if the economy was such that they could produce their components here too. But I... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

160 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(160)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

very impressed

Easy to navigate website, great price, fast shipping, instructions are clear, easy to assemble, well made, durable product.

May 8, 2026
Rated 5 out of 5 stars

Very Happy

Seems very well constructed. Love the fabric options, and also having the option of a round cantilever patio umbrella.
Very happy with our purchase!

May 11, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery, and I have not yet put up the umbrellas, but I have looked at them. They look very well-made hopefully this weekend if the weather holds out.

May 9, 2026
Rated 4 out of 5 stars

Fast delivery

Fast delivery, lovely material, but disappointed the tilt connection is not metal.
Over all very pleased.

May 13, 2026
Rated 4 out of 5 stars

Almost there, Guy on the line was very helpful and…

Guy on the line was very helpful and maybe I should have asked more questions. Order was amazingly quick, but a couple of things should have been clearer. Colour on thier site was misleading and I should have known better. We were looking for a darker shade of light blue, so now it'll look already faded, like my old blue jeans. Original canopy had pockets the arms sat in. This does not so my plan is to enlarge the hole in the replacement and use cabinet connectors to fasten the new cover onto the arms...almost there.
p.s. please add more photos to make things clearer for your customers
Grazie

May 14, 2026
Rated 5 out of 5 stars

Made in Canada.

It’s Canadian and the selection of colours and fabrics are very good. My neighbour recently bought one and was very happy. This convinced me to purchase one.

May 15, 2026
Rated 4 out of 5 stars

The website is useful and…

The website is useful and uncomplicated. I would have liked knowing the diameter of the pole. Maybe it was there but I didn’t find it when I looked for it.

May 16, 2026
Rated 5 out of 5 stars

Great Looking Quality Umbrella

Great Looking Quality Umbrella
The umbrella looks and feels of high quality and the Swilt's adjustability works as advertised and is exactly what I was looking for. Very happy with it. Delivery was quick, and box and product were in very good condition.
A minor issue is the number of midtown umbrella ads that I see everywhere I go on the internet. I pulled up one page of currency exchange information, and there were pictures of 27 mt umbrellas with description and price. I find this very distracting. The second comment, and this may be a result of the very quick delivery, but the pick up and delivery status on the carrier's website was only updated the morning it was actually delivered. (6 days after leaving midtown). I was beginning to think the package was stuck in PQ.

May 7, 2026
Rated 4 out of 5 stars

Product looks of good quality

Product looks of good quality. Almost sent it back. Ordered forest green and got a box labeled Black ??? Correct color was inside.
Shipping tracking was confusing. No status for 4 days. Sent email with a delivery date of December 5th ???? Events got a correct date and time. SHOP app is useless.

May 9, 2026
Rated 5 out of 5 stars

Awesome replacement canopy

Reusing and thereby reducing is important to me, so I am grateful that Midtown offers replacement canopies. I just replaced our old canopy with a new one from Midtown and it is fabulous!

May 8, 2026
Rated 3 out of 5 stars

I used ChatGPT throat in order to…

I used ChatGPT throughout in order to determine what canopy replacement I needed, and, after that, it was able to refer me to two sources which met the majority of the criteria. I was then able to plug and play into your website to order what was needed.

May 11, 2026

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