Midttrafik Reviews 

Billund Airport Bus

The timetable of the Billund Airport Bus ‘Bus til/fra Billund Airport - rute 912X’ doesn’t take into account the arrival of flights to Billund. I have used this line for many years and it consistently leaves right before a major flight arrives. Having a fixed schedule every hour would help many travellers to/from Aarhus.

Today, I had one of the worst experiences during my time in Aarhus.
I boarded a bus around 11:45 AM on July 9, 2025 — the bus had the number CA 40 423. The driver was an older man with white hair and glasses.

I’m currently on vacation in Denmark and am accompanied by someone who speaks a little Danish.
I wanted to enter the bus through the front door, but it was closed. The only open door was the rear door, so I attempted to board there. My companion entered before me. As I was about to enter, the driver deliberately closed the door — hitting me directly. My upper arm and stomach were seriously hurt as a result.

I already had a valid ticket (valid for 15 hours) and was planning to show or scan it once inside.

I was extremely upset and sad about the way I was treated. The driver didn’t even apologize. He should have let me in and then simply asked me to show or scan my ticket afterward.

I then approached the driver to speak with him. A passenger who was sitting directly behind the driver interrupted and told me: “Go back to your home country if you don’t like it here.”

I am not blonde; I have brown hair. This was the first time I have ever experienced racism — both in this country and in this bus.

I kindly ask whoever is reading this and is responsible for such matters to at least speak with the driver and make it clear that this kind of behavior is unacceptable. An apology would have been the very least.

I wish you all the best.

if i could give 0 i would. its tragic

Completely untrustworthy. Buses never on time. Line 200 between skanderborg and Hinnerup probably operated by drivers on drugs never on time so it's impossible to catch train. This company is disgusting 🤮🤮🤮👎👎👎

Customer service very helpful. Stine helped me unlock my card again. Gave me some helpful advice. All while being respectful and efficient. She quickly solved my problem. I love getting a customer service representative that knows what to do and does it efficiently. It really helps with the outlook of the company. They are the voice of the company and Stine that helped me today really deserves some recognition. Either by a raise or a bonus

Why the prices rise if you start to use electric buses even, or just because people are in need so why not. You people are the worst in Denmark 🖕🖕🖕🖕

App malfunction ! Upon login it says: “This action is unavailable offline.
Please check your Internet connection and try again”.
There is NO PROBLEM with my internet ! This is absolutely useless, now I can’t buy a ticket.
Judging from the online reviews, MOST OF YOU SHOULD BE FIRED…

Do NOT use this company for busses. CERTAINLY not from the airport. Their website is a lie. We paid for a service we did not receive (paid for the bus, the first one was full so left us standing there with the two young children, the second one just left before it was even meant to, so again we're left standing there with the two children) and they are refusing to give us a refund. Daylight robbers. If you're thinking of visiting Denmark, use a taxi or hire a car. AVOID MIDTTRAFIK AT ALL COSTS.

Busses that depart before the planned time, rude customers service that literally makes Up rules that i cant even find on their site regarding departures, Busses that dont even depart and busdrivers smoking instead of driving the bus and being late. Invest in a car instead, this buscompany are some of the most expensive public transportation in europe

Buses are always late in the mornings but the drivers are chilling

Bad service for that price!
I live in Solbjerg, and the bus is always either late, or recently NOT COMING AT ALL!
It is incredibly annoying, especially because we have only the 20 running over here.

We pay for a service that is bad and they don't care!

This weekend it was completely annoying to me to find out that the periodkort doesn't apply by its own to the nightbus. This information was nowhere on the bus and also it is not directly stated on the card.
The answer from them was that those information about the correctness of the ticket is customers responsibility. And that I had to check their website for more information.
OK, then they should understand that if its our responsibility for a the ticket and the knowledge of all the details about it. They should at least provide those bloody information into English somewhere! Also, put down our right about the time delay on the buses because I pay the penalty for something I didn't know but I think I have to know when to ask for this uncontolled monopoly in the city of Aarhus to pay for my time I loose because of them.