Midwestboots Reviews 

Buyer beware! I was denied money back and no exchange for minimal dirt and a nonexistent crease. I never wore them outside and only had them for less than an hour inside. Customer service was mind blowing rude and unapologeticly unhelpful and kept repeating the same phrase, stating their policy ovver and over. Horrible shoes! HORRIBLE COMPANY! This is a scam if you ask me and I work in a very large factory. Everyone there and throughtout my social networks will know!

Ordered a pair of Carolina Moc toe boots in February from them. They started giving off a strange ammonia smell about three months in due to the sole glue breakdown (hydrolysis) from being shelf kept for too long . When I reached out to them about it because Carolina boots will warranty that issue within a year I was told they can’t help outside the 60 day window and that a chemical breakdown of the sole was regular “wear and tear” from sweat . So I suppose when you purchase a $300 dollar pair of work boots try not to sweat in them . Awful customer service.

Had an issue with my online order and called customer service. Very polite and my issue was resolved in less than a minute!

HORRIBLE CUSTOMER SERVICE

I ordered a pair of Carolina Moc toe boots which took forever to arrive. Upon arrival I didn’t notice any issues other than the boots do not fit true to size. After barely a week of wearing the boots the stitching started to stretch and open a large hole just above the toe box. I contacted customer service first to get a replacement pair sent, but they claimed the very clearly defective boot was designed that way. I then asked for a full refund and they would not issue me one unless I pay to have the boots shipped back and inspected. They then could refuse my refund and ship the boots back. Do not order from Midwest Boots unless you like rude people and wasting money.

We ordered my husband work boots. After only having them for less than 60 days, the inside is falling apart. Do not buy Reebok! Also Midwest boot does not stand behind their shoes.

I had one of the worst customer service experiences I’ve ever dealt with and I have text message proof documenting everything.

A friend purchased a pair of boots for me through their website using my phone. The boots were delivered to me, but they did not fit correctly, so I returned them for an exchange with the proper exchange paperwork requesting a different size.

After returning the boots, I personally called Midwest Boots customer service and gave them MY OWN debit card number over the phone to pay the price difference for the replacement pair. The representative repeated my card number back to me digit by digit while entering it.

About 10 minutes after the phone call, my friend contacted me furious and accusing me of trying to use his debit card without permission. Midwest Boots customer service had contacted him and falsely told him that I used HIS debit card information for the exchange purchase.

This caused a major personal conflict and seriously damaged a longtime friendship.

When I contacted Midwest Boots to explain they had made a mistake, they argued with me through text messages and continued insisting I used my friend’s card. I repeatedly told them I had given them my own debit card information over the phone.

At one point I requested the phone recording of the conversation where I provided my debit card number, but they ignored my request.

Then I remembered I had made the phone call from my work truck, which has cameras installed. After I informed Midwest Boots that I could request the footage from my employer, their representative finally admitted through text message that THEY had made the mistake and accidentally charged the card already on file instead of the debit card number I provided during the call.

Because of Midwest Boots contacting my friend and incorrectly accusing me of using his card, he canceled the order. Midwest Boots refunded him and refused to send me the replacement boots, even after admitting their mistake.

The boots had already been delivered to me originally and were returned ONLY for an exchange of size. Due to Midwest Boots’ admitted payment error and false accusations, I ended up without the boots, without the replacement pair, and with serious personal damage caused by their actions.

I filed complaints with the BBB and the Wisconsin Department of Agriculture, Trade and Consumer Protection. Midwest Boots responded by claiming they owed me nothing because they refunded the original purchaser, despite admitting they caused the entire situation by charging the wrong card themselves.

I still have:

- text messages admitting their mistake
- records of the exchange
- complaint filings
- communication records
- and evidence supporting everything stated here

I am sharing my experience publicly so other customers can be aware of how this situation was handled.

The boots did not fit. Worn less than one day, Midwest refused to refund claiming a speck of dirt meant they were damaged. DO NOT BUY FROM THESE CROOKS!!!!

40 yr Trucker spending more time outside the cab than in it. Ive bought all of the American made work boots, Thorogood wins in all categories, 5 stars.

I never knew you could look up.. "BAD REVIEWS". Company's tend to show all "GOOD REVIEWS". Thank you TRUST PILOT!!
I purchased boots from MIDWEST BOOTS. They claim to refund OR exchange. I wore boots in house for 3 hours to check out comfort, before I would wear them to a job, the next day. They didn't fit comfortably. I asked for refund and for them to send a refund label. They said I had to now pay $14 to send back. I did take pictures of boots..bottom and top and sides. Because at this point I shouldn't have to pay them to send back!! Well.. they sent back.. and claim they have to be resell able!! I still say company's like MIDWEST SHOULD HAVE A ZERO STAR!
I don't know how to put photos of boots w this or I would.

Ordering and delivery were good. Boots didn’t fit so I’m returning them. Their return policy can’t and process is terrible. If you’re fortunate enough to get exactly what you want and it fits…good on you. If not, get ready for a battle. I will never do business with these folks again.

Ordered boots from them for the 1st time. Couldn't get my feet in the boots. Return them to them just for them to send them back saying they cant resell them cause of wear on the boots@@ cant wear something that doesn't fit. They also cut the tags off of them before shipping them back to me!: Matt 1 of the owners is a total waste of human. Clearly could careless about his customers. DO NOT BUY FROM THEM

Don’t wear your boots outside they will not take them back even if one boot is EE and the other boot is a regular width they are a piss poor business 280. Dollars down the drain.

I forgot to include my apt # with my order, so I called customer service to give it to them. Customer service went straight to message, saying email us or leave a message. I left my message, but got no call back or return email. The same thing happened the next day. I tried to track the package, but got "No tracking info available", or soemthing like that. I finally got ahold of someone through Sales rather than Customer Service. He updated my address, but they charged ~$21.00 for the privilege, and I still can't get a tracking number because updating the address delays the package. They said they called me, but my phone is always in arms reach, and it never rang. They said they left voice messages, but there were no messages. Not picking up customer service calls, extra charges when I called back right away, no tracking numbers at all, saying they called when they haven't, saying they left messages when they haven't means MidwestBoots is not worth my business in the future.

Ordered a new pair of boots and when lacing them up they broke. Asked to have them exchanged or fixed and was told I would be charged for sending in the broken pair. You shouldnt have to be charged to send in a broken pair of boots when you already paid to have them shipped. Terrible customer service. I wouldn’t buy from them again.

Spent short of 300 dollars on American made Carolina boots, looked like they were seen by a six year old, then they want to charge me fifteen dollars for a return label, their website says free,but at any rate they won't answer the phone to help it's a garbage company that has garbage policy's and I will never buy from them again.and will let every working man I know at ford general motors lake city army ammunition plant and etc .. not to buy from Midwest boot as they don't support or stand behind the American workers.

They sent boots that were the wrong size when we called they said to mail them back for exchange so we did they sent a picture of a used boot with a hole in it and said thsts how they received them. Im going to sue them i had 8 adults watch me open them and put them back in box in perfect condition. DONT NOT I REPEAT DO NOT BY ANYTHING FROM THESE SCAM ARTISTS. Matt was the guy contacted at the company hes a piece of crap con artist.

Pretty shitty website with awful customer service. Shipped in multiple shipments, which arrived late. For returning I was told that I needed to pay for the separate labels or buy a bigger box. You also need to pay to ship boots back. Overall awful experience, 1 pair fit but I returned everything as their customer service was so bad I did not want to support them.

Review for Midwestboots.com / Steel-Toe-Shoes.com

I was excited to place an order while I was out of town, but my experience has been nothing short of disappointing. Due to discrepancies between my billing address, shipping address, and IP address location, my order was flagged, and I was unable to complete my purchase. This process became unnecessarily frustrating, especially since I’m a regular customer.

After receiving an email suggesting I try calling customer service, I decided to order the same item through Amazon instead—no questions asked, no hassle. Midwestboots.com has lost my business over this experience, and until they address these issues, I won’t be shopping here again.

Therogood boots it’s good Midwest boots customer service and Midwest boots online stores you got to beware. If you order something wrong with side or return you might need to do a lot of work to get your money back. This Wisconsin online shopping maybe good with you when they’re taking your money they don’t like when come to issue or return back customer money. Sometimes shopping online is nightmare.

Wish I would have come to Trust Pilot before purchasing from Midwest Boots. I purchased a pair of work boots for my son at Christmas. We are in a farm so those boots would get used daily. Within 6 months, the interior lining fell apart. Contacted Midwest and they said send boots back since they were under a 1 year warranty. We send them back to Midwest and they send the boots back to us and say they had excessive use. “What?” So, excessive use because you wear them every day on a farm? This company does not stand behind their inferior product. This boot caters to someone who doesn’t walk in dirt. I have never heard of a company that did not honor their warranty on their product. I work in manufacturing and it doesn’t matter the cause, our company replaces high end electronics as they value their customers and want repeat business. I will never order from them again and in fact, twisted x boots lasted twice as long as these. I would contact the attorney general because that seems illegal but for $150, I am going to go to Kennetreks instead. I know for a fact that they honor their warranties. Steer clear of any company that doesn’t honor warranties.