Mighty Networks offers a lot of resources for those new to the platform. Setting up my community has been fairly easy and user friendly. They're in-house AI is good, but it does take a couple of days... See more
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Review summary
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I’ve been impressed with Mighty Networks from the start. Before subscribing, I gained an in-depth understanding of the platform thanks to free access to the Mighty Community and the Mighty Tea... See more
Company replied
Mighty Networks was a user-friendly platform with lots of features. I would recommend to membership groups because it's an easy way to increase engagement and share resources across a diverse group of... See more
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It is an amazing tool with amazing customer service! Easy to use, our members love it as well.
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Company details
- #270 of 335 best companies in Software Company
- #11 of 13 best companies in Web Collaboration Platform
Written by the company
The most popular all-in-one community platform for creators and entrepreneurs. $370M in creator earnings in 2023. On Mighty you can run your community and online courses, content, video, events, memberships, and digital subscriptions together in one place, under your brand, and instantly available on web, iOS, and Android apps.
Contact info
United States
- mightynetworks.com
3.8
Great
205 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LinkedIn group moderator refugee
Several things made my experience great. First, the amazing support from the entire Mighty team. Next would have to be the incredible, clean, straightforward user interface. The site updates reflect the team's ability to hear and respond to the users.
September 18, 2024
Unprompted review
Reply from Mighty Networks
Hi Ed,
Thank you so much for your wonderful feedback! We're delighted to hear that our support and the user-friendly interface have made your experience great. It's also fantastic to know that our updates are meeting your needs. We're here to keep supporting you and your community as you continue to grow! If there is anything else we can help with feel free to reach out to us at help@mightynetworks.com or by using the Host Help button.
Your Magic Carpet comes with a Genie to fly it!
Ive hosted on Mighty for 5+ years. The 1st version was awesome. The ongoing updates since have layered countless purpose-built functionalities that I never imagined. Onboard "Co-host AI" maybe the best. But even better, the Mighty Team members use all that functionality to interact and guide each Host to grow their own unique communities. You're not just leasing a Magic Carpet, you also get a Genie to show you how to fly it. No other community platform comes close at any price!
September 18, 2024
Unprompted review
Reply from Mighty Networks
Hey Randy,
Wow, thank you for such a glowing review! It’s incredible to hear that you’ve been with us for over five years and that you’re enjoying all the new features, especially Co-host AI. We love the "Magic Carpet" and "Genie" analogy—it really captures what we aim to do! Our team is passionate about helping Hosts like you make the most of the platform and build unique, thriving communities. We’re excited to continue supporting your journey for many more years to come!
The Mighty Team and their support are…
The Mighty Team and their support are fantastic!
September 18, 2024
Unprompted review
Reply from Mighty Networks
Hi Hallam,
Thank you so much! We’re thrilled to hear that you’ve had a fantastic experience with our team and support. We're always here to help whenever you need us. We truly appreciate your feedback and look forward to continuing to support you and your community!
Great product...amazing people!
We are two months in with our Mighty Networks, network, and I can't say enough about how much we love the system. But more than a great system, the help, and access to help, has been incredible! They talk about creating "People Magic" all the time, and they are practicing it with their team and how they work with developers and users. I'm blown away by how quickly they've helped me figure out problems (usually user error), how well they've worked to create real solutions (when we wanted a feature outside of current network tools), and how open the company is to input and feedback. I am confident that as our network grows, the Might team will be helping us and cheering us on every step of the way.
September 15, 2024
Unprompted review
Reply from Mighty Networks
Hi Joseph,
Thank you so much for your kind words! It’s fantastic to hear how much you love the platform after just two months, and we’re truly grateful for your feedback. We take pride in offering not only a great system but also top-notch support, so it’s wonderful to know that our team has been there for you whenever you need help.
"People Magic" is something we’re passionate about, and it means a lot to hear that you’re experiencing it firsthand. Whether it's resolving user issues or collaborating on new features, we’re always striving to ensure our Hosts feel supported and empowered. We’re excited to continue partnering with you as your network grows, and we’ll be here to help and cheer you on every step of the way!
Simply the best...
Really great platform and great support, with fast development, updates and upgrades which keeps you ahead of the rest. Really can recommend it!
September 17, 2024
Unprompted review
Reply from Mighty Networks
Hey Jean-Paul,
Thank you so much for your recommendation! We’re thrilled to hear that you’re enjoying the platform and that our support, along with the continuous updates and improvements, are helping you stay ahead. We take pride in making sure the platform evolves to meet the needs of our Hosts and their communities. Your feedback means a lot to us, and we’re excited to continue growing with you and supporting the success of your community!
If you ever need anything, don’t hesitate to reach out—we’re always here to help.
Mighty Networks has so many features…
Mighty Networks has so many features that help me engage with my members - so many more than other similar platforms. The Mighty Network Help Desk is always so helpful whenever I have questions.
September 16, 2024
Unprompted review
Reply from Mighty Networks
Hi Rima,
We're so glad to hear that you're making the most of the many features Mighty Networks offers to engage with your members! It's great to know that our Support team has been there for you whenever you've needed assistance. We're here to keep supporting you and your community as you grow—thanks for sharing your experience with us!
Strongly recommend Mighty Networks!
I've been using Mighty Networks as my community platform since 2020 and find it consistently supports my educational healing organization in very positive ways. When I have an issue, the customer support team is always super responsive and helpful.
September 6, 2024
Unprompted review
Reply from Mighty Networks
Hey Benjamin,
Thank you for taking the time to write us a review! It means a lot to us that you've been using Mighty Networks since 2020 and that it’s been such a positive support for your educational healing organization.
We're thrilled to hear that our customer support team has been responsive and helpful when you’ve needed us. We’re here for you anytime and look forward to continuing to support your amazing community!
Mighty are a fine platform
Mighty are a fine platform, their support and customer service is second to none, and the enhancements and changes are constant, as well as they listen to what we ask, they run sessions for Q&A for hosts, and i cannot fault them... apart from path to pro, i wish there was a monthly payment as some of us cannot afford upfront payments for the year...
September 7, 2024
Unprompted review
Reply from Mighty Networks
Hi Andy,
We appreciate your feedback! We're delighted to hear that you're enjoying the platform and that our support and Q&A sessions have been helpful. We truly appreciate your kind words and your input about the Path to Pro plan.
I’ll be sure to pass along your feedback to our team, as we’re always looking for ways to improve and make Mighty Networks accessible to everyone. If you ever need anything else, we're here to help!
The support and guidance on Mighty Networks Platform.
The support and guidance on how to utilize the Mighty Networks is top notch. Best practices and video guidance is especially helpful for new host like myself. Very excited to see continuous improvements and enhancements being made. Very pleased with the platform and offering.
September 6, 2024
Unprompted review
Reply from Mighty Networks
Hey Monica,
Thank you for writing in! It brings us joy to hear that our support, best practices, and video guidance have been especially helpful for you as a new Host. It's great to know you're excited about the ongoing improvements and enhancements we’re making. We're equally excited to continue supporting you and your community. If there's anything else we can assist with, don’t hesitate to reach out to us at help@mightynetworks.com or by using the "Need Help" button.
Private platform for content and community
We needed a private platform to host content and build community. Mighty Networks has been easy to set up and manage, our members like having access to their content via laptop/web as well as tablet/phone via the app. And as a remote team we’ve been able to bring all our resources into one place. It’s been a couple of years now and it’s working well.
September 1, 2024
Unprompted review
Reply from Mighty Networks
Hi Logan,
Thank you for sharing your experience! We love to hear that Mighty Networks has been the perfect platform for hosting your content and building community, especially across multiple devices. It's great to know that it's been working well for your team over the years, and we're happy to be a part of your continued success. If there's anything more we can do to support you, please don’t hesitate to reach out!
Reply from Mighty Networks
Hey Ellen,
Thank you for your review! We're happy to hear that our support has been quick to respond and the information we provide is accurate. If there is anything else we can support you with let us know and we'd be happy to assist.
Mighty Network rocks!
Mighty Network has been such a great help in putting together my online community. They provide great support when I need it and offer tons of learning opportunities to help make my community better for my members.
September 6, 2024
Unprompted review
Reply from Mighty Networks
Hi Katrina,
Thank you for your amazing feedback! We're so happy to hear that Mighty Networks has been a great help in building your online community. It’s wonderful to know that our support and learning resources have made a positive impact on your experience. We're here to keep helping you make your community the best it can be for your members!
Great Customer support
Their help desk is always very responsive in a timely manner and very helpful. Our team loves this platform:)
September 6, 2024
Unprompted review
Reply from Mighty Networks
Hey Lisa,
Thank you so much for the kind words! We're thrilled to hear that your team loves the platform and that our help desk has been responsive and helpful. We truly appreciate your feedback and are always here to support you!
Terrible.The app doesn’t allow you to…
Terrible.The app doesn’t allow you to change your password. The help content is wrong. I used the forgot password link and it just sent me into a loop. I ended up creating a new account. What a piece of garbage.
August 31, 2024
Unprompted review
Reply from Mighty Networks
Hi there,
I'm sorry to hear about the frustration you’ve experienced. This is not the experience we want for any of our members. I’d love to help you get this sorted out—please reach out to me directly at anna@mightynetworks.com, and we’ll resolve this as quickly as possible.
You’re correct that the mobile app doesn’t allow you to change your password directly. When you click "Forgot password?" in the app, it sends you a magic link to sign back in. To reset your password, you’ll need to log in through a mobile or web browser, or click "Forgot password?" on your Network's sign-in page from a browser.
We’re always striving to improve, and your feedback is incredibly valuable in helping us do that. I look forward to hearing from you so we can get this resolved.
Sincerely,
Anna
It is my second time trying to build an…
It is my second time trying to build an MN community - I have 22k members, I am not pushing them to this network without being absolutely sure it functions well. Also, I can not preview how a payment will work - eg I want to preview how a user experience will work from purchasing to a first post - this is basic - why can I not do that? IN PREVIEW MODE - NOT READ OR LOOK AT YOUR IMAGES of you telling me - one must be able to ensure their program functions - because all questions will come to me, and I need to be able to answer them. If I can not figure it out, how will my 22k members? I am a very thoughtful person and do not want to launch something without having it perfect. Also, why would I buy their yearly subscription when I cannot get ANY HELP IN A TIMELY MANNER. COME ON - you are a online format. You need people there in real time - answering issues and someone to call and call me back. If you want to offer a program around the globe - BE AVAILABLE FOR THE GLOBE - NOT JUST USA! Otherwise market that you only function for USA communities - that is fine. If not - YOU NEED TO BE AVAILABLE AT OTHER HOURS.
August 5, 2024
Unprompted review
Reply from Mighty Networks
Hi RR,
Thank you for sharing your feedback and your dedication to creating an outstanding community experience. We genuinely appreciate the time you've taken to voice your concerns and the trust you’ve shown in us by considering Mighty Networks for your 22k-member community.
We understand how crucial it is to preview the full member experience, including the payment process, before launching to your audience. Your experience should be seamless and frustration-free, and we deeply regret that this wasn’t the case. Please reach out to me directly at anna@mightynetworks.com so we can address your concerns personally, hop on a call, and ensure you get the support you need.
Regarding support, we strive to offer timely and effective service to all our creators, regardless of their location. While we currently have specific support hours, your feedback is important as we continuously seek ways to improve our services. We do offer live support via calls on our Mighty Pro plans.
Thank you for your patience and for pushing us to be better. We’re here to support you and are committed to helping you create the perfect experience for your community.
Sincerely,
Anna
The Mighty Networks Team
A solid community platform. My members love it!
I recently started a membership program and had a look at several platforms. I chose Mighty Networks as I liked the emphasis on community in addition to a solid course management system. I find the user experience exceptional and even more importantly, my members love it as well.
June 23, 2024
Unprompted review
Reply from Mighty Networks
Hi Claudio,
Thank you for sharing your positive experience! We're thrilled to hear that you chose Mighty Networks for your membership program and that you're finding the user experience exceptional. It's fantastic to know that your members love it as well.
If you have any suggestions or need further assistance, feel free to reach out to us at help@mightynetworks.com or by using the Host help button. We’re here to support you and ensure that your experience with Mighty Networks remains outstanding.
Service is always there when need it
Service is always there when need it. The AI chat help is awesome.
June 17, 2024
Unprompted review
Reply from Mighty Networks
Hi Mike,
Thank you for your positive feedback! We're delighted to hear that our service has been reliable for you and that you've found the AI chat help to be awesome. If you ever have any suggestions or need any assistance don't hesitate to reach out to us at help@mightynetworks.com or by using the Host help button.
I love the idea of the community and am…
I love the idea of the community and am still getting familiar with the site and all the ways you can utilize it and customize it. I do wish it was a little easier to navigate - sometimes I am confused as are my community members
June 18, 2024
Unprompted review
Reply from Mighty Networks
Hi Melissa,
Thank you for your feedback! We're glad to hear that you love the idea of the community and are exploring all the ways to utilize and customize the site. We understand that navigation can be a bit confusing at times, if you or your community members have any specific suggestions or need assistance, please don't hesitate to reach out to us at help@mightynetworks.com. We're here to help make your experience as smooth as possible.
I am in Singapore.. no live help.
I am in Singapore. I have a courses plan and I wish to launch July 1 to hundreds of people, but I have a lot of questions. My only options to reach a real person for a real conversation is if I am up from 3am to 6 am to join a live event. I would really like help.
I submitted a question--how to set up a job posting space, and the guy who responded said 1) it can't be done currently and 2) I can submit a request for someone to think about it.
In the meantime, I thought of a solution on my own.
Really stranded out here.
June 14, 2024
Unprompted review
Reply from Mighty Networks
Hi Tom,
I'm Anna from the Customer Advocacy Management Team. Thank you for taking the time to leave your review and for bringing forward your concerns. What you've described is frustrating and not at all what you should have experienced as you prepare for your Network's launch, especially given the time zone challenges.
I'd love to meet with you to help you prepare for your July 1st launch date and answer any other questions you might have. I've reached out to you directly via email to schedule a call.
I want to assure you that creating a job posting Space in your Network is absolutely possible. We've used this miscommunication as a learning opportunity for our team to ensure we provide accurate and strategic solutions to our Hosts.
In the meantime, if you'd like to explore additional solutions, here’s one that might be useful: Using the Feed feature in a Space, you can leverage highlighted hashtags to help members find specific posts, like #hiringnow or #seeking. You can also feature or pin an Article or Quick Post at the top of the Space's Feed to guide members on how they can use the Space to find or post jobs.
I look forward to connecting with you and strategizing together in preparation for your Network's launch.
Best,
Anna
Customer Advocacy Management Team
Customer service is poor
I find Mighty Networks a good building block but very "Clunky" in that it doesn't always provide an easy solution to my goals. However, the real issue for a low mark is the terrible customer service, when building a site, sometimes we need help and we need it when we are faced with the problem, not one, two or three days later. Why cant Mighty have a small team of customer service agents to deal with an issue - real time? Instead they use A.I alternative and it is just not good enough. I will be looking for an alternative solution if the service stays so poor.
The department that reviews TrustPilot comments has posted below, 8 hours later my email to the email address advised and my previous messages (1 and 2 days old) remain unanswered - which is the exact issue.
April 9, 2024
Unprompted review
Reply from Mighty Networks
Hi Richard,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you've experienced and appreciate your honesty.
We understand the importance of timely assistance, especially when you're facing challenges while building your site. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations in this regard. Your feedback is valuable to us, and we take it seriously. We will review our support procedures to see how we can better meet the needs of our users in real time. If there's anything specific we can assist you with or if you have further concerns, please don't hesitate to reach out to me directly at george.davilagaleas@mightynetworks.com or by using the Host help button.
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