Miinto België Reviews 4,370

Reply from Miinto België

Jun 24, 2025

Dear Iago,

Thank you for your review on Trustpilot.

I’m truly sorry for the frustration and inconvenience you’ve experienced regarding your recent order and the issues with the delivery!

I have verified your order and I noticed that according to the tracking it was delivered to you on the 19th of June by UPS. Since you reported lack of delivery, I have now personally contacted our specialized department to initiate an investigation with UPS. I understand how concerning it must be to feel left without clear updates, and I apologize for the delay in getting this resolved.

We are now in the process of opening a formal claim with UPS to locate the missing parcel, and I will be following this case closely to ensure you receive timely updates. Please know that your case is being handled with priority.

Once again, I sincerely apologize for the experience so far, and thank you for your patience and understanding as we work to resolve this situation.

Wishing you a pleasant day ahead.

Best regards,
Emilia, Miinto

Reply from Miinto België

Jun 4, 2025

Dear Marilien,

Thank you for taking the time to share your experience on Trustpilot.

My sincere apologies for being disappointed with your experience. I absolutely understand how frustrating it can be to not receive a refund when you are expecting one.

In this case, the item you returned showed visible signs of wear, including a crease in the material and a noticeable perfume odor, as reported by the boutique. According to our return policy, items must be returned in their original, unused condition to be eligible for a refund.

We always strive to treat our customers fairly and I am sorry that this situation has made you feel differently. I see you sent an email to our special department. Therefore, I will make sure that they answer your questions and concerns promptly.

I hope you will give us a second chance and change your opinion about our services.

Best regards,
Robert, Miinto

Reply from Miinto België

Jun 3, 2025

Dear Laurence,

Thank you for sharing your feedback.

I’m very sorry to hear that you are still waiting for the delivery of your order and that you haven’t received any information regarding the shipping status yet — this is certainly not the experience we want for our customers!

I have reviewed the status of your order and will contact you directly immediately to investigate the matter further. You deserve to know exactly what is happening with your order and I will do everything I can to provide you with clear updates and help resolve this situation.

I sincerely apologize for the inconvenience and appreciate your patience while I work to rectify this.

If you have any questions, do not hesitate to contact me directly via e-mail, that I have just sent to you.

Kind regards,
Emilia, Miinto

Reply from Miinto België

Feb 25, 2025

Dear Pauline,

Thank you for taking the time to provide us with feedback on your recent shopping experience. I'm sorry to hear that you are disappointed with the service you received. At Miinto, we strive to achieve the highest level of customer satisfaction, and it seems that we have not succeeded in this case.

I would like to personally apologize for any inconvenience we may have caused you. Our goal is to ensure that every customer receives excellent service and support.

We are proud of our fast and easy delivery and I am sorry that we have not succeeded in your case. We are constantly working together with our shipping providers to improve your shopping experience, and take your feedback very seriously. If you have any further concerns, we are here to assist you.

Thank you for your time and trust.

Tim, Miinto Customer Success Team ⭐️

Reply from Miinto België

Jan 29, 2025

Dear Tom,

Thank you for your inquiry.

We apologize that you have not been satisfied with our service this time. I can assure you that we have done our best.

However, it is important to emphasize again that a returned product must be in the same original condition as when it was delivered.
Secondly, I see that you are inquiring about an incorrectly delivered size in early January, while your return was from October and it has simply been too long for us to open the return case again.

We are sorry that we have not been able to be more helpful in this matter, but hope for your understanding.

We wish you a great day.

Kind regards,
Sarah, Miinto Customer Success

Reply from Miinto België

Jan 27, 2025

Dear Andrii

Thank you very much for your recent purchase at Miinto and for sharing your experience on Trustpilot.

I sincerely apologize that you experienced issues with the delivery of your order. This was certainly not our intention, and I understand that this was very disappointing for you.

Furthermore, I would also like to apologize that we were unable to provide you with a timely response.

Our team has already contacted you regarding this issue and has worked with UPS to retrieve the package.

Once again, my sincere apologies for the inconvenience you have experienced. We appreciate your feedback and will use it to further improve our services.

Jo, Miinto Customer Success