Miinto United States logo
Visit website

Miinto United States Reviews 360

•
TrustScore 4.5 out of 5

4.4

Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and authenticity, often noting that items arrived in perfect condition and were well-packaged. Many consumers highlight the exceptionally fast shipping and delivery services, with orders often arriving sooner than expected. The customer service also receives high marks, with people describing it as responsive, helpful, and effective in resolving issues. However, some customers expressed dissatisfaction with certain aspects of their experience. A few reviewers mentioned receiving incorrect or used items, or products that did not meet their expectations. There were also occasional concerns about unexpected taxes or customs fees, and some people experienced delays in shipping or issues with order fulfillment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and authenticity. Many customers received authentic... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the quick response times,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the great pricing, with some finding... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the fast delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... See more

Rated 5 out of 5 stars

There was an issue with the item that was delivered, but Miinto went above and beyond to correct things. Their customer service got on it right away, and was communicative along the way. The swift and... See more

Rated 5 out of 5 stars

Super fast shipping, great price on my item, and nicely packaged. This was my first time ordering through Miinto, and it was a huge success. I would definitely order from them again. Also, the boutiqu... See more

Rated 5 out of 5 stars

Tom in customer support was amazing. I accidentality got a incorrect item and wow so responsive and helpful it was more than resolved to my satisfaction, left a happy customer. I am a big online shopp... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Online Marketplace
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

I found the perfect Jeans

I found the perfect Jeans - fit perfectly and they were delivered very quickly. And a great price!

They came with everything to make an easy return- if I needed.

Great experience!
Thank you - I will be returning soon to shop again!

April 24, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Fake items, decent Support

I’ve ordered a lot, truly a lot, of items from MIINTO, most of them authentic and with extremely fast shipping, unfortunately within last month I received 2 fake items back to back, which is really disappointing and concerning, the return for the first one seems to be successful, hope this stays true for the second item, after these experiences I wouldn’t recommend buying from the website, returning items is really time consuming.
I’ll avoid MIINTO for now

April 12, 2025
Unprompted review
Miinto United States logo

Reply from Miinto United States

Hi Alan,

Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience. It was a pleasure assisting you over chat the other day, and I appreciate the time you took to speak with me.

Please rest assured that we only work with carefully vetted partner boutiques who are committed to offering only authentic items. We take these matters very seriously, and we’re always happy to reach out to the boutiques directly to obtain additional authenticity documentation on behalf of our customers whenever needed.

That said, I completely understand your concerns and of course respect your decision to return the items. I'm glad to hear that your first return was successfully processed, and I’ll be keeping an eye on the second one to ensure everything goes smoothly.

Thank you again for your honest review — your trust means a lot to us, and we hope to have the chance to welcome you back in the future.

Warm regards,
Ronni | Miinto

Rated 4 out of 5 stars

The order came fast

The order came fast. The shirt is top quality, thick fabric, and material. It looks just like the picture that’s on the website. The only problem that I had is that they charge too much for shipping in Taxes I will be ordering again.

April 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing

The purchase process was smooth and the shipping was amazing received within a matter of days and I was able to track its process the whole way.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I was concerned about purchasing shoes…

I was concerned about purchasing shoes internationally. Afraid they may never arrive, or that they’re damaged, or they get here but a month later or they’re fake etc… I found a pair I’ve been looking in town at on Miinto for a couple hundred less. I decided to take the chance based on reviews and ordered the sneakers from them. I was not disappointed!! They arrived in less than a week, they sent updates, first one was the morning after I purchased them and they were already being mailed! They arrived in perfect condition and were the authentic shoes I’ve been looking at here. I NEVER leave reviews for items I purchase, but this one I believe deserves it! To get a product from Italy to Texas in less than a week with no problems was amazing! I’m looking at their site first now when purchasing anything overseas.

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

I was sent the wrong shoe

I was sent the wrong shoe. It was disappointing but the return process was easy.

April 7, 2025
Unprompted review
Miinto United States logo

Reply from Miinto United States

Hi Angela,

I am very sorry to hear you have received the wrong shoes.
I contacted you with a solution.

Warm Regards
Tom

Advertisement
Advertisement
Rated 1 out of 5 stars

Wrong shoe model sent

Wrong shoe model sent! Pictured one shoe and sent a different style. There is no way I am paying for the return shipping on this.

March 26, 2025
Unprompted review
Miinto United States logo

Reply from Miinto United States

Hello,

Thank you for bringing this matter to our attention. It is important for us to ensure that all our customers have a positive experience, and we are genuinely sorry to hear that you have encountered an issue.

To help us resolve this matter efficiently, could you please provide us with more detailed information regarding your experience? This could include specifics such as your order number, and any relevant details that could assist us in understanding your situation better. Your insights are invaluable to us as they help us improve our services and address any shortcomings.

Please send this information to our customer service email at customerservice@miinto.com. For better tracking and to ensure your message is directed to the right team, kindly include "Trustpilot Review" in the subject line of your email. This will help us prioritize your request and get back to you as soon as possible with a resolution.

Thank you once again for your message. We look forward to hearing from you soon, and we are committed to resolving your concerns promptly.

Best regards,
Kordian, Miinto

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look