Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more
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Review summary
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Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more
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I really liked the leggings I got, the style is unique and they are well-made and comfortable. However, I am quite unhappy about being nailed by a pretty significant duty payment, which wasn... See more
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I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more
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Company details
Written by the company
Through simplicity and a touch of rock'n'roll, we create everyday essentials for everywhere you go. We create your favorite dress. Your everyday sweater. Your lifetime jacket. Always hand in hand with our core values: Simplicity and rock‘n’roll.
Contact info
Paul-Lincke-Ufer 42-43, 10999, Berlin, Germany
- hello@mikuta.com
- mikuta.com
3.5
Average
506 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Flexibility on Returns
Bought a few hundred euro worth of Christmas presents. Bought a little early. Needed to exchange some items after Christmas, once present gifted. Company refusing and flexibility on return window. I'm not stuck with items that don't fit. Hundreds of euro wasted.
January 12, 2026
Unprompted review
Reply from MIKUTA
Hi David,
Thank you for sharing your experience - we are really sorry this left you feeling disappointed, especially since buying Christmas gifts should feel exciting, not stressful.
We completely understand how frustrating it can be when items don’t fit after gifting. That said, our return window is clearly communicated in our Terms & Conditions and FAQs, and it applies equally to all orders, including those made for Christmas.
Once that window has passed, we’re not able to open exceptions and proceed with the return, as this helps us keep our processes fair and consistent for everyone.
That said, your feedback is heard. Situations like this are exactly what we review internally when discussing future improvements and seasonal policies.
If there’s anything we can still help clarify, our team is always here to assist. 🤍
With love and care,
Customer Experience Team
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Delayed refund
I bought the cuff bracelet (which I loved!) and wore it twice before it sadly broke. I sent it back and received return confirmation from Mikuta on December 11th. Today (January 9th) I still haven't received the refund, but assume that this is due to the holiday closures.
January 9, 2026
Unprompted review
Reply from MIKUTA
Hello,
Thank you for taking the time to share your experience. We are genuinely sorry that this situation turned out to be so frustrating, especially since you loved the bracelet. That’s definitely not the kind of ending we want for any MIKUTA piece.
You’re absolutely right: even with the holiday period taken into account, this delay isn’t okay.
Since we can't identify you via this review, we kindly ask that you email us at hello@mikuta.com if the situation isn't yet resolved.
We truly appreciate your patience and for bringing this to our attention. Feedback like yours helps us refine our processes and improve.
If there’s anything else we can assist you with, we are just a message away. 🤍
With love and care
Customer Experience Team
Great quality but return process lengthy
I ordered a jumpsuit from Mikuta. The quality was lovely, but even the smallest size was far too big for me (I’m 165 cm and 57 kg). I returned the item promptly and received confirmation on December 8th that my return had been received and that the refund would be processed immediately, noting it could take up to 10 business days to be credited back to my original payment method. Unfortunately the refund took much longer and required reaching out several times. However, they have since apologized for the delay and are refunding the full amount and waving the return shipping fee. I will order from them again in the future.
January 5, 2026
Unprompted review
Reply from MIKUTA
Hi Inge,
We are truly sorry for this experience and completely understand your frustration.
You were right to expect timely communication and a smooth refund process - and we fell short. One of our agents did reply, but due to a technical issue the message was not delivered, which unfortunately left you without an update. We sincerely apologise for this.
We can confirm that your refund has now been fully processed. Depending on your bank or payment provider, it may take a few additional working days to appear in your account.
Thank you for your patience and for sharing your experience.
With much love and care,
Customer Experience Team
No refund or response from customer service
I hate to have to give a 1 star review because I would consider myself a loyal customer and have bought loads off them. I like the clothes but im so frustrated with customer service/returns process. My return arrived back 3 weeks ago (email from mikuta to inform of that) but I have not received my refund. I have emailed and whatsapped - no reply, no acknowledgement. Its like they dont exist now as I have had no response to my queries. Not a thing. It is very upsetting and a lot of money as well. Unfortunately im unlikely to buy from them again and not sure if I will ever see my money for an item I returned. So disappointed
January 2, 2026
Unprompted review
Reply from MIKUTA
Hi Jane,
We’re truly sorry for the frustration this caused you, especially as a loyal customer. During and after our holiday campaigns, we experienced an unusually high volume of returns, which led to delays in refund processing and slower response times than intended.
That said, we can confirm that both of your returns have been fully refunded, and the amounts should already be visible on your original payment method (or shortly, depending on your bank).
We sincerely apologise for the lack of communication and appreciate your patience. We’re actively improving our processes to ensure this doesn’t happen again.
With love,
Customer Experience Team
Refund not received…
I ordered 2 items which were received and I kept one which is lovely. I returned the other which was received on 8 Dec. I have tried to contact mikuta through email and WhatsApp but as yet with no reply. Their website says 3-5 days for a refund. It is now 10 working days. The products in my experience are lovely but their customer service is terrible. I am still waiting for my refund. I will not buy from them again.
December 22, 2025
Unprompted review
Reply from MIKUTA
Hi Joanne,
Thank you for sharing this, and we are really sorry for the frustration this caused you.
We completely understand how disappointing it is to be waiting for a refund and not hear back.
The delay happened during our very busy holiday return period, but we can confirm that your refund has now been processed and should be visible on your original payment method.
We are glad to hear you loved one of the items, and we genuinely regret that the service around the return didn’t match that experience.
Thank you for your patience - we’re working hard to do better.
With love and care,
Customer Experience Team
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No customer service no quality
Good morning,
instead of sending me newsletters and purchase invitations, I ask you to proceed promptly with my refund related to the order already returned to you and received by your company, order number 402367.
I have contacted you through all your channels, both via the website contact form and on social media, and I have also posted negative reviews on Trustpilot.
Please proceed with the refund without any further delay;
Please also refrain from providing unjustified excuses such as the opening of new stores, heavy workloads, or banking delays, as without an adequate organizational structure and an effective customer service, it is not possible to guarantee good quality
December 10, 2025
Unprompted review
Reply from MIKUTA
Hi Sara,
Thank you for sharing your concerns with us - we understand how frustrating it can be to wait for a refund, especially after making several attempts to get in touch.
We’d like to clarify that your return was received at our warehouse on 15 December, and the refund for order #402367 was successfully processed on 22 December. Depending on your bank or payment provider, it may have taken a few additional working days for the amount to appear in your account.
That said, we’re truly sorry that the communication around this didn’t meet your expectations. This is valuable feedback, and we take it seriously as we continue improving our processes and customer experience.
If you need us to double-check anything or assist further, we’re here and happy to help.
With love and care,
Customer Experience Team
Order #: #379314. Scammers, do not refund money for returned goods
Order number - Order #: #379314
I received my order. The dress was torn and I didn't like some of the shirts. I immediately wrote about the dress, sent photos. Recieved the imeil, that don’t worry, sent dress back. I sent these two items back with a return form. After almost three weeks I received a letter that my return was canceled. No explanation why. I didn't receive my money. Be careful, don't buy from this shop.
December 21, 2025
Unprompted review
Reply from MIKUTA
Hi Vilma,
We’re truly sorry to read this and understand how upsetting this situation must feel - especially after returning the items and not receiving a clear explanation. That’s certainly not the experience we want anyone to have.
We’d like to reassure you that we are absolutely not a scam, and we take cases involving damaged items and cancelled returns very seriously.
We can also confirm that your refund was completed on December 22nd.
We again apologise for the delays in communication during our very busy post-holiday period and appreciate your patience and understanding. 🤍
With love and care,
Customer Experience Team
Beware of refund process
I purchased a cuff on 18/11 but unfortunately it was too big. I returned it and it was received by the company on 27/11. However they didn't refund my money until 3 weeks after they had received it!! I wouldn't recommend or purchase from them again.
November 18, 2025
Unprompted review
Reply from MIKUTA
Hi Lisa,
Thanks for sharing your experience, and we’re sorry the refund took longer than expected.
During peak seasonal volumes, refund processing can take a bit longer than usual, but we understand how frustrating that wait can be.
We can confirm that your refund has now been completed, and we appreciate your patience in the meantime.
Thank you once again for your feedback.
With love ans care,
MIKUTA Customer Experience Team 🖤
Waiting for refund and being ignored by the company
I have evidence that my order #374063 was received and signed for at Mikuta for a full refund on 18/11/2025, however i am yet to receive the refund.
I have tried to make contact via the options available, being their WhatsApp chat and their contact form. No one has responded. I am out of pocket a lot of money with no other way of contacting them.
December 16, 2025
Unprompted review
Reply from MIKUTA
Hi S,
Thank you for bringing this to our attention, and we apologise for the concern caused while you were waiting.
We’re currently handling very high seasonal volumes, which can slow down replies and refund processing, but we can confirm that the refund for order #374063 was processed yesterday. Depending on your payment provider, it may take a few business days for the payment to appear in your account.
If you don’t see it shortly or need anything else, please reach out - we’re here to help.
With love and care,
MIKUTA Customer Experience Team 🖤
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Poor customer service
Sizing was poor and the item didn’t look anything like the image on the website when I tried it on. I had even gone up a size.
Returned the item and had an email to say it was received on 4th December and still no refund. I have used the what’s app option to contact the company, which it says is very responsive and no one has read my message. Very poor customer service and won’t be ordering from them again.
December 16, 2025
Unprompted review
Reply from MIKUTA
Hi Kathryn,
We’re really sorry this was your experience. Issues with sizing and then waiting on a refund is frustrating, and we understand why this left a bad impression.
We’re currently handling very high seasonal volumes, which can slow down replies and refund processing - but we don’t want your case to be left hanging. If your refund hasn’t gone through yet, please reach out to us again with your order number so we can personally check it and move it forward.
With love and care,
MIKUTA Customer Experience Team 🖤
I ordered from Mikuta and unfortunately…
I ordered from Mikuta and unfortunately had a very poor experience with the returns process.
I returned my items using Mikuta’s official prepaid return label, exactly as instructed, and included the invoice in the parcel. The return reached the Netherlands, but DHL informed me that they were unable to complete clearance because Mikuta’s warehouse partner (Bleckmann Sevenum) was unresponsive / contact details were not working.
As a result, DHL warned that the parcel could be returned or disposed of, and that charges might be applied — despite the fact that this was a valid, merchant-authorised return made according to Mikuta’s own process.
I contacted Mikuta multiple times to resolve this urgently, but received no response. DHL confirmed the issue was on the consignee/merchant side, not mine.
This has been very stressful and disappointing. Based on my experience, I would advise other customers to be cautious, especially if you think you may need to return an item.
December 6, 2025
Unprompted review
Reply from MIKUTA
Hi Wiola,
We’re truly sorry about this experience and understand how stressful and disappointing it must have been.
From Trustpilot we’re unfortunately unable to identify you or your order, so if this situation hasn’t been fully resolved yet, please reach out to us again directly with your order number and return tracking so we can look into it immediately.
During peak seasonal volumes, coordination with our warehouse and logistics partners can take longer - but this was handled correctly on your side and we want to make sure it’s properly resolved.
Thank you for flagging this, and again, we’re sorry for the frustration caused.
With love and care,
MIKUTA Customer Experience Team 🖤
Avoid
Avoid. All good when you want to buy something, you write to them and they answer! when you want to return, it is a different matter. The return label they provided didn’t work and the package got sent back to me for no apparent reason. And they don’t answer the emails, the WhatsApp. I need a new return label, but silence. Really bad customer service. Will not order again . Order #: #397600
December 11, 2025
Unprompted review
Reply from MIKUTA
Hi Justyna,
Thanks for your review and for your patience.
We can see that our team has already been in touch with you via our support channels and helped resolve this matter. We’re sorry for the frustration caused along the way, especially during peak season.
If there’s anything else you need, we’re here to help.
With love and care,
MIKUTA Customer Experience Team 🖤
Trying to get in touch with customer…
Trying to get in touch with customer service since Friday and no one has got back to me.
I sent back my order and wanted Online credit/refund to use again. To buy a different size. please can someone help me.
December 10, 2025
Unprompted review
Reply from MIKUTA
Hi Gillian,
Sorry about the delay in getting back to you, we understand how frustrating this is.
Our replies were slower than usual as the team was away from Dec 4–7 for our Amsterdam store opening, followed by the weekend. We’re back and catching up.
If the situation hasn't been resolved (we cannot verify this since we can't identify you via Trustpilot), please get in touch with us again with your order number and let us know if you prefer store credit or a refund. We’ll prioritise your case and help you straight away.
With love and care,
MIKUTA Customer Experience Team 🖤
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Fast and thoughtful delivery
Fast and thoughtful delivery, good quality.
September 17, 2025
Unprompted review
Reply from MIKUTA
Hi Anne,
Thank you so much! We are thrilled you loved the fast delivery and the quality of our pieces. 🤍
Can’t wait to welcome you back!
With love,
Customer Experience Team
Item returned and no refund given
Hi I recently ordered a few items from Mikuta. I kept a few of them and returned one sweatshirt. I received an email telling me they had received it back on the 25 November and the refund would be issued within 5 working days and it’s now the 8 December and I still haven’t received my refund! Beware! Customer service is just ignoring me!
November 25, 2025
Unprompted review
Reply from MIKUTA
Hello Cara,
Thank you for reaching out and for your patience - and we are really sorry for the frustration this has caused you. This is not the experience we want you to have with us.
We have checked your case and your refund has now been processed. Depending on your bank or payment provider, it may take a few days to appear in your account, but it’s on its way and you should have received a notification saying that the return has been processed.
We apologise for the delay - during this season volumes are much higher than usual, and unfortunately, some of our processes, including refunds, can take longer than expected. That’s on us, and we are working on improving this so it doesn’t happen again.
Thank you for giving us the chance to make this right.
With love and care,
Customer Experience Team
Love Mikuta ❤️
Have bought a few items from Mikuta over the last few months and am very pleased. The craftsmanship is second to none and the clothes are definitely worth the price (nice and heavy material and unique designs). Delivery to the UK is also super quick.
My first purchase was a beautiful ribbed oversized dress. When I went to wear (a few weeks after purchase) I noticed a very small hole in the body of the dress. I wasn’t sure if this was a defect (as the dress is purposely distressed) so I contacted Mikuta who confirmed it wasn’t meant to be there.
They sent me a returns label and ensured I wasn’t charged a return fee. The only downside was they do not exchange so I had to repurchase the dress via the website and I was refunded for the original dress (which was a bit of a pain but not the end of the world!).
Communication is always very quick (whether via WhatsApp or email) even at weekends.
Will continue to purchase Mikuta’s clothing as they make me feel amazing and is absolutely my vibe!
November 3, 2025
Unprompted review
Reply from MIKUTA
Hey Suzanne,
Thank you for this gorgeous review - it truly made our day! 🤍
We are so happy to hear how much you’ve been enjoying your pieces, especially the craftsmanship and those unique, heavy, feel-good materials.
You made the right choice to reach out to our team about the small hole in your dress so they could sort it out smoothly for you.
Thank you for the shout-out to them - they’ll be smiling reading this.
We can’t wait to keep dressing you in pieces that make you feel amazing and absolutely your vibe.
With love,
Customer Experience Team
Refund
I have purchased items before, all have been lovely, I have sent back items and have received a refund almost immediately. But a recent return has still not been refunded after 7 days. I've contacted and waiting for a reply.
November 29, 2025
Unprompted review
Reply from MIKUTA
Hello Heidi,
Thank you for sharing your experience, and I’m really sorry your latest refund is taking longer than usual - especially since your past experiences were smooth. That delay is absolutely not what we want for you.
It seems that our team has already reviewed your case and processed the refund in the meantime.
Thank you for your patience and understanding, dear Heidi!
With love,
Customer Experience Team
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Very small sizes
Very small sizes! Ordered a long t-shirt/dress in XL but I would say it’s equal to a size M. So intead of wearing it as a loose short t-shirt dress I now have a normal t-shirt that is a bit to tight. Very sad because all the designs are gorgeous and the quality seems good.
December 4, 2025
Unprompted review
Reply from MIKUTA
Hi Catharina,
Thank you for sharing your experience and I’m really sorry the fit missed the mark for you.
We understand how disappointing it can be when a piece arrives and doesn’t fit as expected, especially when you love the design.
Our styles can vary depending on the fabric and cut, and your feedback helps us keep improving our size guidance. If you would like, our team can help you find the right size or suggest similar styles with a looser fit. Just reach out and we’ll take care of you.
With love and care,
Customer Experience Team
Clothes and Jewellery purchases
I have ordered some clothes and jewellery from Mikuta over the last year and am generally happy with the service.
Though one of the bracelets I purchased slipped off a few times and was eventually lost which they kindly replaced but it still falls off every now and then which is frustrating even though I make sure to hear the click when closing the snap! I am sure that it will eventually get lost too...
Just a follow up since my last review, unfortunately my bracelet did fall off and get lost again. I am now down to one plus another one that I am afraid to wear as it is always falling off.
October 1, 2025
Unprompted review
Reply from MIKUTA
Hey Elaine,
Thank you for sharing this - and for being with us over the past year. 🤍
I’m really sorry the bracelet keeps slipping off, even after the replacement. That’s definitely not the experience we want for you.
Have you contacted us again after receiving the replacement bracelet? If not, please do so - we’ll make sure you’re taken care of.
With care and love,
Customer Experience Team
I am a purchaser from the UK
I am a purchaser from the UK, so buying anything from abroad, without trying on any of the garments or feeling the fabric or knowing if the company was even genuine, was very concerning. However, I made a small first purchase starting off and I was amazed. Firstly my package arrived promptly, was beautifully presented the fabrics were top quality and the styling spot on. The vibe of the entire collection was spot on for me personally, relaxed, edgy, and so on point. I’ve ordered lots of items since and haven’t returned a single piece. The company feels boutique and yet is starting to expand, which doesn’t surprise me. Fabulous items from holiday, to everyday wear to party season. The sizing is reliable and I couldn’t recommend the quality of the clothing highly enough. If you are nervous purchaser like I was, please don’t hesitate, it’ll quickly become your go-to website or store as I think companies like this should be championed so they can keep going as I would be completely lost now without MIKUTA.
January 1, 2025
Unprompted review
Reply from MIKUTA
Hi Morrisons,
Thank you so much for this incredible review - it truly means the world to us. 🖤
We completely understand the hesitation of ordering from abroad, so knowing your first experience turned into trust (and many more orders!) is the biggest compliment.
We are thrilled that the quality, fit and vibe of our pieces resonate so strongly with you. Thank you for championing us and for making MIKUTA part of your everyday style.
With love,
Customer Experience Team
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