Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more
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Review summary
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Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more
Company replied
I really liked the leggings I got, the style is unique and they are well-made and comfortable. However, I am quite unhappy about being nailed by a pretty significant duty payment, which wasn... See more
Company replied
I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more
Company replied
Company details
Written by the company
Through simplicity and a touch of rock'n'roll, we create everyday essentials for everywhere you go. We create your favorite dress. Your everyday sweater. Your lifetime jacket. Always hand in hand with our core values: Simplicity and rock‘n’roll.
Contact info
Paul-Lincke-Ufer 42-43, 10999, Berlin, Germany
- hello@mikuta.com
- mikuta.com
3.5
Average
506 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing brand
Couldn’t be happier with everything! Service, quality and all the clothes are super confy and beautiful 😍
November 6, 2025
Unprompted review
Reply from MIKUTA
Hey Mafalda,
Thank you so much for your review! ✨
It means a lot to know you love our pieces and their quality and comfy vibes. We’ll keep doing our best to bring you more styles to fall in love with!
With love,
Customer Experience Team
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Best online shop
Best online shop! High quality clothes and always fast shipping! Love love love
September 10, 2025
Unprompted review
Reply from MIKUTA
Hi Angeliqa,
this absolutely makes our day - thank you!
We are happy you love the quality of our assortment and the delivery service provided - that’s exactly what we aim for every time. Your triple love means the world to us! 🖤
With love,
Customer Experience Team
Extremely jagged neckline and unhelpful customer service
Ordered the stone sweater and the dark one. On the stone sweater the neckline looks VERY different to the images on the website - it’s incredibly jagged/wavy, (the black one I ordered was great). I got the reply from the company that this neckline is similar to the photos online, which I strongly refute. The company doesn’t do exchanges, so I will return this and order another in hope of the next one looking less jagged around the neck. The saving grace is that returns are free, but I will have to pay for a new delivery and I no longer have my 10% new customer discount. If the material can vary *this* much from person to person, this should be clearly stated in the item description and with photographs.
November 1, 2025
Unprompted review
Reply from MIKUTA
Hello Tilly,
Thank you for taking the time to share your thoughts.
We completely understand your disappointment and we are sorry this piece didn’t match your personal expectations.
As our team explained, the wavy neckline on The Stone Sweater is an intentional characteristic of the design and fabric - visible in the product photos, in the different colours. This natural variation can appear slightly different from piece to piece and depends on how the fabric drapes when worn.
We truly appreciate your understanding and are glad you were able to return the item smoothly. Your feedback helps us continue refining how we present each design online. 🤍
With care and love,
Customer Experience Team
Very happy with Mikuta
Very happy with Mikuta! I bought a dress for my wife (first time doing this kind of thing) as she was obsessed with it. And guess what? She loved it and it's already in the suitcase for our trip to Vienna. Thanks for making my wife so happy!😁
November 3, 2025
Unprompted review
Reply from MIKUTA
Dear customer,
This put a huge smile on our faces - what a lovely message! 🖤
You definitely earned some extra points there - we are so happy your wife loved her new dress (and that it’s already joining your trip to Vienna). Wishing you both a wonderful getaway full of beautiful memories.
With love,
Customer Experience Team
Amazing brand
Amazing brand, with super fashionable clothes! I’d buy everything!
July 1, 2025
Unprompted review
Reply from MIKUTA
Hey Joana,
We love your enthusiasm - thank you! 🤍
So happy to hear you’re loving the pieces (and we totally get the “I’d buy everything” feeling!). Your support means the world to us.
With love,
Customer Experience Team
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I own a few pieces of MIKUTA and…
I own a few pieces of MIKUTA and absolutely love them!! My favorite is the oversized pink jeans jacket which I wear constantly. The quality is great, easy shipping and love that most of the products are made in Portugal.
November 5, 2025
Unprompted review
Reply from MIKUTA
Hello Miriam,
Thank you so much for your lovely words! 🖤
The Pink Cropped Denim Jacket is a truly special piece - it makes us incredibly happy to know it has become part of your everyday look.
We are also proud that many of our items are made in Portugal with so much care - it’s a big part of who we are.
With love,
Customer Experience Team
Amazing Products!
Clean, simple process with amazing products—the perfect match!
October 27, 2025
Unprompted review
Reply from MIKUTA
Hey there,
Thank you for your review! 🖤
We love hearing that the process felt smooth and that the pieces hit the mark. That’s exactly the experience we want every customer to have.
With care,
Customer Experience Team
I really love this brand and can't wear…
I really love this brand and can't wear anything else anymore :)) Love the materials and quality and how it makes me feel and look! I also buy some nice gifts for my family from MIKUTA. I'm a big big fan!
November 5, 2025
Unprompted review
Reply from MIKUTA
Hello Kaja,
Your message absolutely made our day! 🖤
We are so happy to hear how MIKUTA pieces make you feel - that’s exactly what we dream of when creating them. And knowing you also choose them as gifts for your loved ones…that means the world to us.
Thank you for being such a big part of the MIKUTA family!
With love,
Customer Experience Team
Love ❤️
Although they are a little expensive I am very happy with the clothes, ordered multiple tines (6 or 7) and love the cut of the clothes and the style. Customer service answers quick and is very helpful also, just returned 1 item (too large) and will definitely buy smaller size once return is processed. I prefer to give a little more money to clothes I absolutely love then 10 items I will only wear a few times. Hope they bring out more accessories also as I love the jewellery I bought.
October 25, 2025
Unprompted review
Reply from MIKUTA
Hi Nathalie,
What a lovely message - thank you so much! 🖤
We’re thrilled to hear how much you love the fit and feel of our pieces (and the jewellery too). It means a lot that you choose quality and timeless style over quantity - that’s exactly the essence behind MIKUTA.
We can’t wait to surprise you with more accessories soon!
With love,
Customer Experience Team
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I bought a piece of jewelry for my…
I bought a piece of jewelry for my beautiful wife, it is amazing! Unfortunately there was a small glitch with the clasp. I contacted them and got a prompt response! They immediately sent out a replacement clasp. So refreshing to deal with such a great company. I would not hesitate to recommend them to anyone! We are customers for life now! Keep Up The Good Work!
October 21, 2025
Unprompted review
Reply from MIKUTA
Hello Lee,
Thank you so much for your kind words - this truly made our day! ✨
We’re so happy to hear your wife loves her jewellery and that our team could help sort the clasp issue quickly. Moments like this remind us why we do what we do - creating pieces that become part of special stories.
Thank you for the love and for being part of the MIKUTA family.
With love,
Customer Experience Team
Don’t get caught with import charges, even when they say they have paid them.
I’m fed up completely with this company, clothing overpriced and buckle boots like vegan faux leather. I’ve sent back boots but have been hit with import fees that the company say they have dealt with but didn’t. It even states on their website that there are no import charges..So I sent back product and now I’m being pursued for £240…. All emails not been answered. Won’t be buying from this company again. Temu are selling similar items and some are nicer materials….
October 17, 2025
Unprompted review
Reply from MIKUTA
Hello Nirvana,
We’re truly sorry to read about your experience. Earlier this year, we encountered an unexpected issue with UK customs billing that affected a small number of shipments - duties were not correctly processed by DHL despite our policy to cover them for UK customers. Unfortunately, this caused some customers to later receive duty or recovery notices, even though they should not have.
We completely understand how upsetting and inconvenient this must have been, and we sincerely apologise for the situation. Our team has been working closely with DHL to make sure this problem is fully resolved and won’t happen again.
Please reach out to our Customer Experience Team again so we can personally check your case and make sure it has been properly resolved. 🤍
With care,
Customer Experience Team
Will never buy from Mikuta again.
I'm so gutted that this seemingly lovely brand turned out to be an absolute shambles and so utterly dreadful that I will now never buy from them again. I purchased 2 items back in June and was emailed by Mikuta who told me to ignore any requests from DHL to pay £77 worth of Duty (never referenced at the point of purchase so this was completely new news) as they would pay. The items were delayed due to whatever Duty issue was being sorted and when they were eventually delivered some several weeks late/later, I had naturally assumed Mikuta had paid the Duty as promised. Fast-forward to the start of September and I receive a letter from DHL demanding payment of the £77; I contacted both DHL & Mikuta, with the latter explaining they'd paid it and not to worry, "sending lots of love"....we then get to mid-Setember and I receive a letter from a debt recovery company, demanding £77 + £27 admin fee payment as DHL had given them my details as they had never received the Duty payment from Mikuta: all of this after being told 3 months previously and in recent weeks, by Mikuta, that they'd paid it. I cannot tell you how many emails I have sent Mikuta and how many responses I have received with the same wooly, lame excuses (we've paid it/we're on it/we've paid it but can't give you proof due to company sensitive info/we're looking into it and will get back to you etc. etc.) but couched in nauseating "lots of love" sign offs (I don't need their love but their action to get this resolved!)....as someone who would never not pay a debt, I was horrified to find myself being chased and threatened with court action unless the Duty was paid. I eventually gave up with Mikuta and paid the Duty as I didn't want the stress of the situation not being resolved and my integrity being questioned. To this day, in spite of more emails to Mikuta in the last week, I have heard no more from them. An absolute joke and such a shame as I had such high hopes for them.
October 6, 2025
Unprompted review
Reply from MIKUTA
Hello Claire,
We’re truly sorry to read about your experience - we completely understand how stressful and disappointing this situation must have been. Earlier this year, we faced an unexpected customs billing issue that affected a small number of UK orders, where duties were not correctly charged or reconciled by DHL. Unfortunately, this resulted in customers - like yourself - receiving follow-up letters despite our initial confirmation that the duties had been covered.
We fully recognise how frustrating this was and have since worked with DHL to correct the underlying process so this doesn’t happen again.
We’d still love to review your specific case and ensure everything has been properly closed with DHL on their side. Please reach out to our Customer Experience Team once more if anything is still pending.
With care,
Customer Experience Team
Worst service and quality ever
Bought 3 dresses, material not as expected and definitely not worth the quality. When I tried to return 2 the system wouldn’t let me generate a return code. I contacted them and they told me it was my address and that this often happened. Advised to input my address differently, which still didn’t work. When I got back to them they told me I was now out with my 30 day return period and they wouldn’t let me arrange a return my end. No refund, no nothing. Now I am left with 2 low quality items and out of pocket 170 pounds. Pooorest customer service I have experienced in a long time. I would advise anyone thinking of using this company to proceed with caution😡
October 11, 2025
Unprompted review
Reply from MIKUTA
Hello Tina,
We’re genuinely sorry that your experience left you feeling this way.
After reviewing our conversation history, we can confirm that our team responded to your first message on September 20th with the steps to complete your return and followed up several times to help resolve the issue with the address field on the portal. Unfortunately, we didn’t receive any further contact until after the 30-day return period had expired, when we were no longer able to generate a return label.
We completely understand how disappointing that must have been, and we’re sorry for any confusion this situation caused. Our goal is always to support our customers quickly and clearly.
If you’d like us to double-check anything further, please reach out to us directly via our contact form so we can review it personally. 🤍
With love,
Customer Experience Team
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Worst customer service
UK - Placed an order for over £400. Express delivery in 3 days.
Delivery deadline passed.
Contacted them. Nothing had been sent due to gaps in stock. No email to advise after taking full payment.
Requested refund. They ignored this and then proceeded to send two items. Sent a tracking number. That still hasn’t been dispatched. Clearly wanting to keep my money!
Utter shambles of a brand management to deal with. Zero customer service and more interested in making money over customer satisfaction.
The whole lot will be going back and im reporting them to trading standards in germany.
October 10, 2025
Unprompted review
Reply from MIKUTA
Hello,
We’re truly sorry to read about your experience - that’s not the level of service we aim to provide. Unfortunately, we can’t identify your order from this review, so we’re unable to look into what happened here.
Please reach out to our Customer Experience Team again (via email or WhatsApp) with your order number or the email address used for the purchase - you can mention that you came from this Trustpilot review so we can prioritise your case. We’d really like to investigate this properly and make things right. 🖤
With love,
Customer Experience Team
Absolutely the worst company you can…
Absolutely the worst company you can deal with!!! I can’t even begin to explain but I’ll try. After literally over 20 emails this company can’t get it together… we are trying to return something that didn’t fit and we are getting excuses after excuse.. moving offices can’t find the shipping person… one of the items we ordered was returned to them…we never received it. They won’t refund our money…. It’s not our fault they can’t send me a shipping label!!! Going to call the credit card company and get my money back!!!! We are done with this company as this has been going on for a month now.
September 8, 2025
Unprompted review
Reply from MIKUTA
Hello,
We’re really sorry to read about your experience. Unfortunately, under the name “Redman” we’re not able to identify your order, account or any conversation with our support team, so we can’t give clear guidance or feedback.
We kindly encourage you to reach out to us again with your order number or the email used for the purchase, and feel free to mention that you came from this Trustpilot review.
Thank you for giving us the chance to make it right. 🖤
With love,
Customer Experience Team
I am a massive fan of Mikuta
I am a massive fan of Mikuta. The clothing and accessories are well-made and well-designed. Their style aligns perfectly with my aesthetic and preferences. Besides the excellence of their products, the alacrity of their shipping is phenomenal, and I have never had an issue with their customer service. Mikuta is my favorite clothing brand, and I look forward to seeing their upcoming collections.
September 23, 2025
Unprompted review
Reply from MIKUTA
Hello Kathleen,
Wow, this truly means the world to us! ✨
To hear that MIKUTA matches your style so perfectly - from the design and quality to the support and services - is exactly what we dream of. Knowing we’ve become your favourite brand is the biggest motivation to keep pushing creativity and passion into every new collection!
Thank you so much for being part of our community, Kathleen!
With love,
Customer Experience Team
Excellent service and communication
Excellent service and communication, kind personnel, unique designs.
Definately suggested!
September 23, 2025
Unprompted review
Reply from MIKUTA
Hi Anastasios,
Thank you for such a lovely note! 🤍
We’re really glad our team and designs made a great impression on you. Hearing that you’d recommend us is the best compliment we could get - it keeps us inspired to create more unique pieces for you.
With love,
Customer Experience Team
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Mikuta is an exciting quality brand…
Mikuta is an exciting quality brand that listens to its customers! For me, as a soft rock lover & sporty type, comfortable style & cutting-edge chic are paramount. I love to feel pampered in quality clothes, that bring out my personality, look fabulous and keep me on-trend👌Customer service is great, and Yes you have to pay €10 to return items, but I get the clothes delivered, try-on and pick my best pieces. That’s great for what I need and want. Love the clothes are predominately made in Portugal too. Keep up the great fashion- passion lifestyle for me, Mikuta! X
September 23, 2025
Unprompted review
Reply from MIKUTA
Hi N,
Thank you so much for this wonderful review!
We love how you described MIKUTA - style, comfort and personality all in one. It makes us so happy to hear that our pieces fit into your lifestyle and let you feel both pampered and on-trend. Having our production mainly in Portugal is something we’re proud of too, so it means a lot that you value it.
We’ll definitely keep the fashion-passion alive - and can’t wait to keep creating pieces you’ll love! ✨
With love,
Customer Experience Team
I’ve been a huge fan of mikuta for…
I’ve been a huge fan of mikuta for years - I bought my first piece from them back in 2021 not long after they launched. Their pieces never disappoint - always high quality and always look great. I was so happy when they sorted out shipping to the UK as brexit obv made things more complicated. But whenever i buy something it arrives in good time with no problems. They also really engage with their customers which makes you feel like they value your custom.
June 12, 2025
Unprompted review
Reply from MIKUTA
Dear Clementine,
Wow - thank you for being with us since 2021! 🤍 Hearing that our pieces have never disappointed you over the years truly makes us so proud. We know shipping to the UK hasn’t always been easy post-Brexit, so it means a lot to hear that you’ve had smooth experiences since.
What really makes us happiest is your note about how we engage with our community - because that connection is at the heart of MIKUTA. We’re so grateful to have you with us on this journey and can’t wait to keep creating pieces you’ll love for many more years.
With much love,
Customer Experience Team
I absolutely love the products I have…
I absolutely love the products I have from Mikuta. The brand is unlike any I’ve supported before. Their product quality and design is amazing but what makes them stand out is their dedication to get to know their consumers. 100% would recommend.
Twané
September 22, 2025
Unprompted review
Reply from MIKUTA
Hi Twané,
Thank you so much for your beautiful words 🤍 We’re beyond happy to hear how much you love your MIKUTA pieces. Knowing that our designs and quality stand out for you means the world, but even more, we’re so glad you feel our dedication to truly connect with our community.
Your recommendation is the greatest compliment - and we can’t wait to keep creating pieces you’ll fall in love with again and again.
With love,
Customer Experience Team
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