Never received item I purchased over 2 weeks ago! While I was provided a tracking number it doesn’t appear to be legit. When entered states no shipping info! Tried calling number on website and rec... See more
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I ordered from Mila’s Jewels on 26 January and still have not received my order. Tracking shows the package was returned to the logistics center on 7 February, and there have been no updates since... See more
Company replied
Love the anklet I bought. It was a gift for my daughter-in-law. It is exactly as pictured and I like the pink jewelry bags I ordered as well. My only disappointment was that my delivery (tracking)... See more
Company replied
I know there isn’t the best reviews but personally my experience with this company was pretty good. After reading the reviews, I was very scared that the ring my boyfriend ordered wasn’t coming or wou... See more
2.5
Poor
34 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great service
April 1, 2026
Unprompted review
Reply from MILA JEWELS
Dear Brandon
Thank you so much for the shout-out. We are absolutely thrilled to hear you had a great experience with us. Making our customers happy is exactly why we do what we do.
Warm regards! 💚
Never received item I purchased over 2…
Never received item I purchased over 2 weeks ago! While I was provided a tracking number it doesn’t appear to be legit. When entered states no shipping info! Tried calling number on website and receive shady sounding Vml! I believe I have been scammed!
February 20, 2026
Unprompted review
Reply from MILA JEWELS
Dear Annie
We are very sorry to hear about your frustration and the concern this has caused you. Please rest assured that we are a legitimate business and we take these situations very seriously.
Sometimes tracking numbers take a few days to sync with local carriers, but two weeks is definitely longer than expected. We want to investigate immediately what happened with your package and why our phone line didn't provide the assistance you deserve.
Please contact us directly at hello@milajewels.com
with your order number. We will prioritize your case to ensure you either receive your item.
We look forward to resolving this soon.
Have a great day.
Never received items that I was charged…
Never received items that I was charged for and tracking number is non existent. Seems like a scam. It’s been over 3 weeks.
March 5, 2026
Unprompted review
Reply from MILA JEWELS
Dear Marcia
We sincerely apologize for the delay and the lack of clarity regarding your order. We understand how frustrating it is to wait over 3 weeks without a working tracking number, and we want to assure you that this is not the experience we aim to provide.
We are not a scam, but it's clear something went wrong with your shipment's data sync. We want to fix this for you right now.
Please contact our dedicated support team at hello@milajewels.com with your order details. We will either track down your package immediately.
Your trust is very important to us, and we are ready to make this right.
Have a great day.
Order Still Missing After a Month and No Support Response
I ordered from Mila’s Jewels on 26 January and still have not received my order.
Tracking shows the package was returned to the logistics center on 7 February, and there have been no updates since then.
I contacted customer support several times, but they stopped responding to my emails. This is very disappointing and I hope the team will resolve this issue quickly, either by sending my order again or issuing a refund.
February 27, 2026
Unprompted review
Reply from MILA JEWELS
Dear Shaimaa
We sincerely apologize for the lack of communication and for the frustration this has caused you. This is certainly not the level of service we strive to provide at Mila’s Jewels.
We want to resolve this immediately. Please contact us at hello@milajewels.com so we can provide you with a quick solution.
We appreciate your patience and are committed to resolving this as soon as possible.
Have a great day.
Been waiting for over a week and no…
Been waiting for over a week and no communication. I wanted to get a nice necklace the my fiance loved for valentines day. Ordered it over a week ago and nothing yet. Not even a status update. Terrible
February 12, 2026
Unprompted review
Reply from MILA JEWELS
Dear Jason
We deeply regret the lack of communication regarding your order, especially knowing that it was a special Valentine’s Day gift for your fiancée. We understand how important these moments are and sincerely apologize for the additional stress this has caused you.
We want to look into this immediately to resolve the issue. Please contact us at hello@milajewels.com with your order number, and we will do everything we can to provide you with a satisfactory solution.
Have a great day.
Do Not Buy From This Company
Do Not Buy From This Company
I ordered what I thought was a lovely bracelet, what actually turned us was something completely different in style and colour. Not what picture on site looked like. It also took over 3 1/2 weeks to arrive . Trying to get a refund from the company is near impossible and is taking a week between each message to get any sort of response.
Avoid at all costs - clearly a scam
September 15, 2025
Unprompted review
Reply from MILA JEWELS
Dear Sam
We deeply regret the frustration and lack of timely communication you have experienced. This is by no means the level of service we strive to provide at Mila’s Jewels.
It appears there was a serious error in the handling of your order, and the delay in our email responses is inexcusable. We are currently working to expand our customer service team to ensure that no customer has to wait a week to receive a response.
We want to resolve this quickly. Please email us at hello@milajewels.com with your order number so we can address your issue properly.
We sincerely apologize for the disappointment and hope to resolve this once and for all.
Best regards.
Better quality on Temu!!!
I have bought three rings and a pair of earrings, all but one ring are gifts. I wore my ring for one hour last night and my finger went green from the ring. I now feel as though I can not give the others as presents as I would be mortified if it happened to the recipients. Money down the drain, looks good online, but it’s actually cheap tat.
August 12, 2025
Unprompted review
Reply from MILA JEWELS
Hello Hels
We sincerely regret your experience and the disappointment this has caused you, especially considering that some of these items were intended as gifts. At Mila’s Jewels, we take the quality of our materials very seriously, and what you’ve described does not meet the quality standards we strive to achieve.
Skin reactions can sometimes occur due to specific sensitivities to certain metals, but we want to investigate this immediately to ensure our quality control is up to par. We don’t want you to feel “embarrassed” about giving our pieces as gifts.
We would like to resolve this for you. Please contact us at hello@milajewels.com and include your order number.
We greatly value your honest feedback and hope to resolve this as soon as possible.
Best regards.
Do not buy from this company.
Do not buy from this company.
If it is actually legit?
Took over 2 weeks to be delivered and the rings I ordered were completely different to the photo I ordered from.
Colour/quality and not even silver and gold.
I am so disappointed as the jewelry advertised looks so beautiful but what actual when finally delivered is rubbish.
A total con!!!
August 8, 2025
Unprompted review
Reply from MILA JEWELS
Dear Natalie
We are deeply concerned to read about your experience and the disappointment you felt regarding the items you received. At Mila’s Jewels, we take great pride in the quality and authenticity of our materials, so we take it very seriously when rings do not match our descriptions.
We would like to investigate this immediately to determine whether there was a mix-up with your shipment or if there was a specific issue with that batch. Our goal is for every customer to receive exactly what they see in our photos.
Please contact us at hello@milajewels.com, providing your order number and, if possible, sending us photos of the rings you received. We are committed to resolving this issue by offering you an appropriate solution.
Best regards.
Beautiful and elegant necklace!
The necklace I ordered is simply beautiful. It has a simple design with a unique touch. Ive worn it for several days in a row and it still looks as lovely as day one. I really liked how well it was packaged and the small extra detail from the store.
July 1, 2025
Unprompted review
Reply from MILA JEWELS
Dear Carter
Thank you so much for your wonderful review! We love hearing that you think our necklace is beautiful and elegant.
We’re so glad to hear that it still looks as beautiful as the first day after several days of wear: quality and durability are our top priorities at Mila’s Jewels. We’re also very proud of our packaging and those little extra touches, so we’re glad you enjoyed the unboxing experience!
We hope to see you again soon for your next special piece.
Have a wonderful day. 💖
Great Jewelry
Great Delivery. Great Item. No complaint.
All was perfect
January 5, 2025
Unprompted review
Reply from MILA JEWELS
We're so glad to hear everything was perfect! Thanks for the great feedback!
Easy to navigate
Easy to navigate, good jewelry, packaging/shipping came fast overall great experience.
January 10, 2025
Unprompted review
Reply from MILA JEWELS
That's fantastic! We're thrilled you had such a positive experience. Thanks for the great feedback – we appreciate you!
Returns process ridiculous
I was basically tricked into buying an extra product, I was literally going through the purchase process, had entered my credit card and was going to finalize the purchase when it suddenly added a pair of earrings to my cart then charged me for them. I tried immediately to contact service to have them removed, no answer for 3 days, then was told they couldn't change it and I'd have to return it. Now I'm trying to return and it's RIDICULOUS. I'm supposed to send to an address in Spain, but not supposed to do a customs form, just try and send it with a "regular stamp". They don't guarantee they'll "get it" so do you think I'm going to see the money for this return??!! Likely not.
December 27, 2024
Unprompted review
Reply from MILA JEWELS
Hello ,
Thank you for your comment. We apologise for the problem you have had, please let us know the problems you may have had by e-mail and we will give you an immediate solution.
My son bought a gift for his gf on…
My son bought a gift for his gf on December 12th here it is the 23rd and it's still not here and can not track the order due to no tracking number worst site set up horrible customer service I think it's a scam site
December 22, 2024
Unprompted review
Reply from MILA JEWELS
Hello ,
Thank you for your comment. We apologise for the problem you have had, please let us know the problems you may have had by e-mail and we will give you an immediate solution.
Where is my necklace?
I ordered a necklace on December 1. Still don’t have the necklace and only getting ads. No information about shipping.
December 1, 2024
Unprompted review
Reply from MILA JEWELS
I am very sorry for what you are telling us. Write to us at hello@sophiajewels.com and we will deal with your case as soon as possible. I will ask you for information to verify what happened.
Easy Peasy
product as described, site easy to navigate, lots of options re:shipping, saving, notices
November 22, 2024
Unprompted review
Reply from MILA JEWELS
Thank you so much!
Your message made us very happy!
Have a wonderful day !
I would give zero if I could
I would give zero if I could
Junk jewelry, cheaply made — ships from LA but you have to pay to ship it back to Spain which is ridiculous and a scam. Do not order from this fraudulent company—it’s a rip off.
November 1, 2024
Unprompted review
Reply from MILA JEWELS
Hi Jari, thank you for your comment. We have requested additional information to verify your case and see together if there is a possible solution. Mila Jewels wishes you a nice day.
If I could give 0 stars I would
If I could give 0 stars I would. I got my daughters the pink heart hoop earrings. It said they were 18k gold they look like the $25 cent rings that you get on the machines! I spent $90.00 dollars I’m not even going to waste my time contacting them because I read some comments that it’s a hassle so why chase them around! Never ever getting anything again they are horrible!
September 5, 2024
Unprompted review
Reply from MILA JEWELS
Hello Evelyn, we are sorry to read these words. The satisfaction of our customers is very important to us who rely on the materials and quality of our jewelry. Having identified the case we can verify what you state in your comments and find a solution. Thank you for sharing it, we will ask you for more information so we can verify your case and help you properly.
Great Customer Service
Fast shipping. One earring was damaged in shipping. Customer service was fast and they sent a new one ASAP. Great earrings too. Very happy with product and company.
September 1, 2024
Unprompted review
Reply from MILA JEWELS
Hi Cara 💖🥰!!!
Thank you so much for sharing your experience with us. 😍🌺
And for sharing the solution we were able to give,
You are the best, enjoy them very much and have an amazing day !!! 🌤️🙌👏❣️
Thanks for appreciating🙌👏🌼.
Very pretty anklet
Love the anklet I bought. It was a gift for my daughter-in-law. It is exactly as pictured and I like the pink jewelry bags I ordered as well. My only disappointment was that my delivery (tracking) wasn't updated very timely. As many as 5 days with no update or estimate. As it turned out, I did not receive the anklet in time for our trip together.
August 21, 2024
Unprompted review
Reply from MILA JEWELS
Hello,🌹💖 Thank you very much,
customer experience and satisfaction is our priority,
Well, if you need any information in the future,
you can email us at hello@milajewels.com,
because with how cute you are, it will be a pleasure to help you in whatever you need.🙌👏
Mila Jewels wishes you a spectacular day!!!🌤️🌻😘
Great prices
Great prices. Lovely product. Quick shipping. Loved everything we got.
July 6, 2024
Unprompted review
Reply from MILA JEWELS
Hi Blu!!! Thank you very much, 🙏😉🌼.
customer experience and satisfaction are our top priority, 🥰🤩
and your feedback reaffirms the work we do every day,
I share it with my colleagues so they can be as happy as I am!
Mila Jewels wishes you a spectacular day 💝😍🌺.
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