Miles & Barr Reviews 

1,244
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing exceptionally prompt, reliable, and efficient support during all property sales and rental transactions. People note that the entire team is deeply approachable and communicates clearly every single week, making the overall user experience exceptionally smooth, positive, and reassuring. Some reviewers were not happy with communication gaps and experienced a rather challenging process when dealing with certain administrative issues. Consumers also mentioned occasional long delays and unexpected, unnecessary stress resulting directly from unclear details and missed updates during their overall property journey.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout their property transactions.... See more

Service

People report positive experiences with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently kind,... See more

Response time

Clients share positive opinions on response time, highlighting how quickly queries and issues are handled.... See more

User experience

Reviewers express high satisfaction and appreciation for the user experience. Consumers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my first apartment thanks to Louise and Louisa from Miles and Barr, who are both wonderful, big-hearted women. They supported me throughout the entire process, it was so reassuring to have su... See more

Company replied

Rated 5 out of 5 stars

I have been renting with Miles and Barr for nearly 3 years now. After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her s... See more

Company replied

Rated 5 out of 5 stars

Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear te... See more

Company replied

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,244)

542 reviews in the last 12 months

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Rated 3 out of 5 stars

Jade Eccott our sales progressor

Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Not all heroes wear capes..

Louise Daly is worth her weight in gold, and any buyer or seller will be lucky to have her on their team. She was consistently excellent and often more effective than the solicitors at moving things forward. Always available, always proactive, and more than once, blurred the line between sales progressor and shoulder to cry on! The sale was painful, and without her I simply don't believe it would have gone through. Miles and Barr are lucky to have you Louise!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Company To Work With

From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and service from Louise in Margate

We have recently been with Miles & Barr in regards to selling our property in Margate, from March until now. We have had Louise Daly as our point of contact and she has been phenomenal throughout the whole process. She has been consistent with communication, answering all our questions in a timely manner, not only telling us what has happened, but what is likely to happen next with the process as to our request. Louise has always been available to answer all our questions, regardless how small they were. A quick email of reassurance and she responds promptly with answers.
I would highly recommend selling with Miles & Barr, their communication has been fantastic with the sale of our property and would highly recommend Louise at Miles & Barr to handle your property, she is fantastic.

September 2, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Steph, for sharing your wonderful experience with us. We are thrilled to hear that Louise provided such exceptional support and clear communication throughout the process, and it's fantastic to know that you felt well-informed and valued. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

A very professional approach with…

A very professional approach with regular updates from the informative and polite Emily Stickler.
I would have no hesitation in recommending Emily and Miles and Barr

September 2, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.

Rated 5 out of 5 stars

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone.
All the other staff also helped by letting us know what was happening (and reading Emily's notes)

August 27, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Curtis. We're delighted to hear that Emily provided you with kind and professional support throughout the process. We strive to keep our customers informed and appreciate your recognition of our team's efforts. If you have any further questions or need assistance, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Great assistance from Louise!

Can’t praise and thank Louise enough for her help during our sale. She called me regularly with updates and was invaluable in keeping communication going between us, our buyer and both solicitors. Invaluable help, thank you Louise. Thanks also to the sales team.

August 24, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Janice. We're thrilled to hear that Louise provided invaluable support and kept communication flowing smoothly. We appreciate your kind words

Rated 5 out of 5 stars

Melissa kept us up to date and chased…

Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.

August 26, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Kaye. We are delighted to hear that Melissa kept you informed and provided quick support. We truly appreciate your recommendation and look forward to assisting you again

Rated 5 out of 5 stars

Sales Progressor of the century

Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!

Thankyou Louise you honestly are a treasure

August 25, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Grant. We are thrilled to hear that Louise provided exceptional support throughout your complex sale and purchase. Our team is dedicated to clear communication and professional integrity, ensuring our clients feel valued every step of the way. We appreciate your kind words and wish you all the best in your new home

Rated 5 out of 5 stars

Good experience selling our house with the deal branch

Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.

August 26, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your positive experience, Brendan. We're delighted to hear that our team provided excellent communication and support throughout the process. It's great to know that we could secure a better offer for you. We appreciate your trust and would be happy to assist you again in the future

Rated 5 out of 5 stars

Emily stickler Our home-buying champ

Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly and was very professional and kind with us. This whole process was made stress free by Emily and we thank her for that....
Highly recommend Miles & Barr as an estate agents for their customer service, knowledge and friendly approach nothing was too much trouble and they were very helpful with viewings and any extra information we needed being first time buyers. Shout out to Sam for your prompt attendance with our many viewings pictures to follow...


August 25, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Belinda. We're thrilled to hear that Emily provided such professional support throughout your home buying journey. It's great to know that her efficiency and clear communication made the process stress-free for you. We appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Maisie is very helpful!

Maisie is our property manager and she’s absolutely great. Even when things are out of her control, she’s compassionate and responsive to us. Grateful for her making renting life easier.

August 24, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Liam. We are thrilled to hear that Maisie's support has made your renting experience easier. Our team is dedicated to providing professional and compassionate service and we appreciate your recognition of our efforts. If you ever need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Fin and Louise at margate

Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback.
Louise at margate throughout the sale was keeping us updated with any progress. She was checking all the time with us and solicitors etc. She is so easy to deal with and approachable at all times and very professional too. Our experience overall was such a good one that we would not hesitate in recommending them.

August 21, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Caroline. We are delighted to hear that our team's professionalism and friendly approach made a positive impact. It's great to know you felt supported and well-informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Simply The Best

We have used Herne Bay branch 3 times now and they go from strength to strength. Fantastic all round experience from valuation to completion. I must give a very special mention to Mel we would have never got to complete without her. She always made you feel like you was her only client. Finding time for us and supporting our buyers. A very big thank you to all the staff members. Fantastic experience!

August 20, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Frances. We're thrilled to hear that our team, especially Mel, provided you with exceptional support throughout the process. We strive to deliver a seamless experience with our local expertise and commitment to customer value. Your kind words motivate us to continue putting people first and ensuring efficiency in every step

Rated 5 out of 5 stars

Plumbing issue

Kim, from Miles and Barr was very quick and reactive to sort out a leak in my flat and even followed through by liaising with the building's managing agents. Great service.

August 20, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Gilles. We are delighted to hear that Kim was quick and efficient in resolving the leak in your flat. Our team strives to provide professional support and clear communication, ensuring a seamless experience for our customers. If you need any further assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Mel was great throughout the process

Mel was great throughout the process, especially towards the end. When things started to get slow and tight, Mel really pushed the sale and purchase through, even working outside of her work hours.

August 18, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience with us. We're thrilled to hear that Mel provided exceptional support, especially when things got tight. Her dedication to pushing the sale and purchase through demonstrates our commitment to efficiency and customer value. We appreciate your kind words and look forward to assisting you again in the future

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

August 20, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Daniel. We are thrilled to hear that you found our support helpful and professional. We strive to deliver a seamless experience with local expertise and integrity. If you have any further feedback, please feel free to reach out to us

Rated 4 out of 5 stars

Helpful friendly estate agents

Miles and Barr were helpful along every step of the process, explaining the ins and outs of house buying and what we might expect to happen next. Mel was always available for us to chase up solicitors and answer any quick questions whilst Owen was really friendly and put our nerves at ease multiple times.

August 18, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Michael. We're glad to hear that our team provided helpful support throughout your house buying journey. Wishing you all the best in your new home

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