Miles & Barr Reviews 

I had a wonderful experience dealing with Miles & Barr, Emily was outstanding and so helpful and friendly. She kept me updated constantly and was always putting my mind at rest. Would throughly recommend them. Big thank you to Emily ❤️

Louise Dayley was exceptionally helpful and easy to reach for reassurance and information regarding sale of property to Tenants. I would go so far as to say She held the whole process together

I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company.
Having said that there is one person who is outstanding.
Diane !!
She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.

MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE.

In October 2022 I bought a house in Ramsgate which was converted into three flats, all of which are tenanted.
I was aware that Miles & Barr were the Letting Agents so was introduced to Michelle. From the first meeting I liked and trusted her.
Following on I made the rather foolish decision to tackle the innumerable problems which came with the property myself, employing roofers, scaffolders, builders, gas engineers, plumbers, decorators which was a costly mistake on my part.
Some of the tenants can be quite demanding and having arranged for a plumber to fix an issue, resulting in a much worse problem, I decided I needed to leave it to the professionals, which is what Michelle is.
Since then Michelle has resolved a vast number of problems, from external works, new flooring, replacement bathrooms, and many smaller remedial works.
She informs me in advance of compliance requirements, then arranges for one of her stable of contractors to simply go to the house and deal with such things as EICR’s Gas inspections, faulty locks etc.
When I submit my End of Year Tax, she sends me a break down of rental income and expenses to forward to my accountant.
All these responsibilities she removes from my shoulders, especially now RRA has been introduced, with good humour, unfailing reliability, and expertise.
I can honestly say that without her assistance, I would probably have decided to leave the PRS and sell up.
She really is a lovely woman, knowledgeable, helpful, funny, so I am extremely grateful to have won the lottery when it comes to my Property Manager Michelle.

Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.

Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.

I've had an excellent experience with Miles & Barr, especially Jadie Hards. She has been incredibly friendly, professional and supportive throughout the whole process. Jadie kept me informed every step of the way, answered all my questions promptly and made what could have been a very stressful time much easier.
Her communication has been outstanding, and nothing has ever seemed too much trouble. I truly appreciate all the help and support she has given me while preparing for my move. She is a real credit to Miles & Barr.
I would highly recommend Miles & Barr, and especially Jadie Hards, to anyone looking for a professional, reliable and caring letting agent. Thank you so much for everything.

Giving informed and prompt advice plus acting efficiently.

I spoke to Gracie this morning regarding an issue we have with a garage door at our rental property. She was kind and courteous and dealt with the matter very efficiently.
Very impressed.
Russell

From start to finish, Miles and Barr have been amazing. Josh was my first contact for the viewing and was very helpful, knowledgeable and friendly. All the staff that I interacted with were great and Becky was the best! She worked tirelessly as my Sales Progressor and I don’t think it would have happened without her, due to issues with solicitors in the chain. Even though it wasn’t related to the purchase, she jumped in and help to get everything across the line.

I have rented out my flat through Miles & Barr for many years and found them to be very efficient. I can’t say I have had any problems which have not been able to sort. They have always put excellent tenants in my flat and dealt with any problems the tenants might have promptly and without any fuss. My current property manager Lisa Stamp is great she is very friendly and if I require anything she delivers almost immediately in a friendly and efficient manner. I am very happy with her.

Prompt response to an identified concerns. The amazing staff was able to escalate and this was sorted promptly. She's kind, brilliant and professional.

Very good service from the viewing agent and also those that helped initially, as well as contact/liaising/updates with Becky White throughout. I am happy with all of the help received from the team at the Ramsgate office of Miles & Barr, Grateful thanks.

My interactions with Michelle Purse, in particular, who is always courteous and extremely thorough and Gillian were both productive and professional in their manner.
I do feel the Directors should consider much lower fees when renewing Rental Agreements for a new Tenant, where a Landlord has already been paying monthly Management Fees without having to be asked or negotiated down. Disappointing.

The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.

I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.

Debbie Mead has been absolutely wonderful throughout. She has kept me up to date throughout all the proceedings. Has always been available to answer all my questions in full and has put me at ease.
Thank you so much Debbie, you are a credit to Miles and Barr.

Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency

Kerrie, is and always has been super diligent and timely in her communications with us.

She is swift to fix problems and comes to us with solutions alongside any issues.

Couldn't ask for more really :)

We've been dealing with Miles & Barr as Managing Agent for our properties for more than 20 years and in all that time we've received good service.
As our portfolio grew it became increasingly evident, to avoid duplication of work and 'the left hand not knowing what the right hand was doing' scenario, that a 'Portfolio Manager' was required to handle all correspondence relating to our properties that had previously been dealt with by different offices within the Miles & Barr group.
When Michelle (now Michelle Purse) joined your team she evolved as our 'go-to' contact and was able to pull things together. We've depended upon her knowledge of the business and worked together to resolve more complicated issues.
More recently, she's been the hinge-pin while we've been dealing with a non-communicative tenant and as 'Portfolio Manager', for want of a better title, Michelle has been able to maintain (and retain) an overall grasp of the matter. She's been our channel of communication with Miles and Barr.
Her continued support and understanding is the reason for our comments which, we're hoping, will not go unnoticed by management.