Miles & Barr Reviews 

1,254
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 574 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing reassuring guidance and exceptional support throughout property purchases, sales, and rentals. People also deeply appreciate the prompt responses, smooth user experience, and clear communication regarding any maintenance or property management issues encountered along the way. Some reviewers were not happy with the communication, mentioning missed messages, delayed updates, and unnecessary stress during the complex process. Despite these occasional hurdles, consumers generally found the overall service to be highly efficient and reliable, noting that dedicated agents successfully resolved problems quickly.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Clients share positive opinions on service, highlighting an exceptional, efficient, and professional... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional support... See more

Response time

Customers had positive experiences with response time, consistently noting that emails, phone calls, and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the purchase and rental processes as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the... See more

Company replied

Rated 5 out of 5 stars

I bought my first apartment thanks to Louise and Louisa from Miles and Barr, who are both wonderful, big-hearted women. They supported me throughout the entire process, it was so reassuring to have su... See more

Company replied

Rated 5 out of 5 stars

Having dealt with Miles & Barr I feel compelled to write this review. They are professional efficient and caring. Abi the Property Manager I have been dealing with is exceptional and highly profess... See more

Rated 5 out of 5 stars

I have been renting with Miles and Barr for nearly 3 years now. After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her s... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,254)

552 reviews in the last 12 months

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Rated 5 out of 5 stars

Nadine Roberts

Nadine Roberts, Senior Sales Progressor provided invaluable support in the latter stages of our property purchase through Miles and Barr. Her regular “check ins” with us and timely communications when the going became tough with our sales chain were supportive and we feel, integral, in bringing the extremely fraught exchange and completion process to a satisfactory conclusion. We really appreciated both her professional and reassuring manner and “safe pair of hands” in supporting both our Seller’s interests and ours and in facilitating communications lower down our chain. Nadine provided excellent customer service and both complimented and completed our earlier 5* experience with Miles and Barr colleagues, in their role as Selling Agents within the Broadstairs area. Trustworthy and Exemplary recommendation to anyone seeking Estate Agency services in and around Broadstairs. With thanks to all the Team

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Calming the turmoil

It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Emily Stickler was kind, considerate, professional, and determined to resolve every inquiry, issue, concern, or problem quickly and efficiently. This made a very stressful situation involving moving significantly more manageable. Thank you, Emily, for going above and beyond for us.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Successful purchase and sale

This has been a long drawn out purchase and sale needless to say Becky White has been most helpful and professionally competent. Many thanks to her and the team .

September 11, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Linda. We're delighted to hear that Becky and our team provided you with professional support throughout your purchase and sale. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Having dealt with Miles & Barr I feel…

Having dealt with Miles & Barr I feel compelled to write this review.
They are professional efficient and caring.
Abi the Property Manager I have been dealing with is exceptional and highly professional. Thank you for looking after all my business.
I cannot fault Abi and Miles & Barr

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Becky been so helpful

Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.

September 11, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Teresa. We're thrilled to hear that Becky has provided such valuable support during challenging times. If you need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Thank goodness for Louise Daly!

The biggest thing that made our experience great was having the help of Louise Daly.

The selling process itself was something of a nightmare to be honest, thanks to buyers and their solicitors and agents, but the property has finally completed today, some 19 months after it first went on the market!

But Louise has been so kind and kept us updated so well, and has, I’m sure, done a LOT of chasing of others’ extremely slow solicitors and agents!

This past week, with exchange expected every day then failing to happen, leading to needing a simultaneous exchange and completion today, has been particularly fraught for our family. Louise has been so sympathetic, emailed regularly throughout the days, and shared our relief and happiness when the sale finally completed a little before 5pm today!

Such a lovely lady - she is a shining star within the Miles and Barr Team!

Thank you again Louise!

September 11, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Bernadette. We apologise for the challenges you faced during the selling process. We're thrilled to hear that Louise provided such supportive and professional assistance throughout. Her dedication to keeping you updated and her empathy truly reflect our commitment to delivering customer value and a seamless experience

Rated 5 out of 5 stars

A great experience! 👌

As first time buyers, we had very little knowledge of the house buying process. However, the team at Miles & Barr were superb. They were Incredibly helpful and supportive. Our sales progressor Debbie Mead was always on hand to answer any questions, follow up on any enquiries and to generally keep us in loop. Overall, a great experience! 👌

September 11, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Jamie, for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with exceptional support throughout your journey. It's great to know that Debbie was always available to answer your questions and keep you informed. We strive to deliver a seamless experience with integrity and local expertise, and we appreciate your kind words

Rated 5 out of 5 stars

Great service from Rachel and Blake in…

Great service from Rachel and Blake in Ramsgate and Canterbury branches.
Thank you for your support. Recommend M&B for their service and professionalism.

September 11, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Roy, for your kind words about our team in Ramsgate and Canterbury. We are thrilled to hear you found our service and professionalism supportive. We always strive to put people first and deliver a seamless experience. Your recommendation means a lot to us, and we look forward to assisting you again

Rated 5 out of 5 stars

Property Purchase

Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.

September 9, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us

Rated 5 out of 5 stars

A very smooth purchase from start to…

A very smooth purchase from start to finish. Great communication throughout and super friendly, helpful staff. I would highly recommend this agency! A huge thank you to Louise, who handled my case and supported me throughout the whole process. Thank you

September 4, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Sylwia, for sharing your wonderful experience. We're thrilled to hear that you found our communication clear and our staff friendly and helpful. We always strive to provide seamless support and deliver exceptional customer value. Your recommendation means a lot to us, and we look forward to assisting you again in the future

Rated 3 out of 5 stars

Jade Eccott our sales progressor

Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.

September 7, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further

Rated 5 out of 5 stars

Not all heroes wear capes..

Louise Daly is worth her weight in gold, and any buyer or seller will be lucky to have her on their team. She was consistently excellent and often more effective than the solicitors at moving things forward. Always available, always proactive, and more than once, blurred the line between sales progressor and shoulder to cry on! The sale was painful, and without her I simply don't believe it would have gone through. Miles and Barr are lucky to have you Louise!

August 28, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Alicia. We're thrilled to hear that Louise provided exceptional support and was always available for you. We apologise for any challenges during the sale, but we're glad her professionalism and local expertise made a difference. We truly value your feedback and appreciate your kind words about our team

Rated 5 out of 5 stars

An Excellent Company To Work With

From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.

September 7, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience with our team. We are delighted to hear that our support was attentive and professional throughout the process. Your recommendation means a lot to us, and we appreciate your kind words for Sam, Kayleigh, Emily, Ross, and Jordan. We strive to deliver a seamless experience with integrity and local expertise, and we look forward to assisting you again in the future

Rated 5 out of 5 stars

Great communication and service from Louise in Margate

We have recently been with Miles & Barr in regards to selling our property in Margate, from March until now. We have had Louise Daly as our point of contact and she has been phenomenal throughout the whole process. She has been consistent with communication, answering all our questions in a timely manner, not only telling us what has happened, but what is likely to happen next with the process as to our request. Louise has always been available to answer all our questions, regardless how small they were. A quick email of reassurance and she responds promptly with answers.
I would highly recommend selling with Miles & Barr, their communication has been fantastic with the sale of our property and would highly recommend Louise at Miles & Barr to handle your property, she is fantastic.

September 2, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Steph, for sharing your wonderful experience with us. We are thrilled to hear that Louise provided such exceptional support and clear communication throughout the process, and it's fantastic to know that you felt well-informed and valued. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

A very professional approach with…

A very professional approach with regular updates from the informative and polite Emily Stickler.
I would have no hesitation in recommending Emily and Miles and Barr

September 2, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.

Rated 5 out of 5 stars

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone.
All the other staff also helped by letting us know what was happening (and reading Emily's notes)

August 27, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Curtis. We're delighted to hear that Emily provided you with kind and professional support throughout the process. We strive to keep our customers informed and appreciate your recognition of our team's efforts. If you have any further questions or need assistance, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Great assistance from Louise!

Can’t praise and thank Louise enough for her help during our sale. She called me regularly with updates and was invaluable in keeping communication going between us, our buyer and both solicitors. Invaluable help, thank you Louise. Thanks also to the sales team.

August 24, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Janice. We're thrilled to hear that Louise provided invaluable support and kept communication flowing smoothly. We appreciate your kind words

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