Miles & Barr Reviews 

Jade Eccott was amazing !! Went above and behind to support me as a first time buyer.
Among keeping me in the loop and guided me through

We had a tricky and bumpy journey with this sale.

I am entirely convinced the fact that very junior people employed by the solicitors involved acting for the buyer in the transaction caused most of the issues we all faced collectively as buyer, seller and Agent.

Their incompetence and apparent lack
o empowerment, the lack of honesty and transparency or any sense of responsibility to fulfil the most basic of tasks (for which they were contracted and paid) with any sense of urgency or care meant the conveyancing process was long, fraught with hold ups, half truths, unfulfilled promises causing stress and completely and unnecessary delay.

Through this whole process, frustrating as it was daily, Nadine as Miles and Barr’s progressing agent tried above and beyond to find solutions for all parties.

She responded quickly with answers when she was eventually able to get them from
both the buyer and eventually the buyer’s solicitor.
She listened while I ranted at the ridiculousness (and incompetence of parties who must do this day in day out)of it all, always tried to find solutions and was pulled in all directions.

She kept calm, although I know
she shared my frustration at the unnecessary complexity of what should have been a simple, short chain and relatively small transaction was palpable.

She kept positive and kept me in the loop when there was eventually progress and news.

She did a better than anyone could have done faced with the broken and outdated almost entirely still analogue process of conveyancing as it is with solicitors today.

The system is broken, conveyancing is not taken seriously enough by Solicitors and people like Nadine have to deal
with the outcome of that hourly in their
working day.
She remained optimistic and positive
She deserves to be praised for her tenacity and patience and client service.

I have been dealing with Nadine Roberts for quite a few months with a very complex case, I can honestly say that Nadine has been absolutely amazing & I can’t thank her enough for all of her support throughout this process. All of Nadine’s hard work has not gone unnoticed. Nadine is a fabulous asset to Miles & Barr, that are lucky to have such a fabulous employee. Thank you Nadine xxx

Buying a house can be so overwhelming, but Louise Daly made my journey absolutely amazing. She was incredibly supportive, professional, and kept me updated every step of the way. I couldn't have asked for a better estate agent to help me buy my home. Thank you so much, Louise and Miles & Barr!

I went through Miles & Barr to complete the purchase of my first home. Denise was very helpful, providing responses to my Emails/phone calls in a timely manner, and was efficient in moving the purchase process forward until completion. Would recommend!

The outstanding part of this experience was the Sales Progressor, Denise, who was always available to push this purchase along as soon as any small or big issue came up. We completed the purchase in just two months from offer to completion and the property initially had not even been registered and one of the vendors was in Africa. All this made it challenging but we got there thanks to her. And she still cared enough to pick up one last time post completion when really her work was over. Thank you Denise.

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B.

She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses.

Melissa also acted as an effective channel of communication with the other side which really helped us plan our move.

Every estate agency needs a Melissa! 👏

From the first meeting with Harvey we were constantly updated with how our everything was going.
Unfortunately the market changed and after it being explained to us it was necessary to reduce the sale price.
Once this was done the interest was immediately there.
We decided to go with the solicitors who Miles and Barr recommended and can’t fault Boys and Maughan
Once sale agreed we had a dedicated contact in Melissa who was the go between for all parties and kept us updated. This made a huge difference to know that things were progressing behind the scenes.
They may not be the cheapest estate agents but you get what you pay for and this was a very smooth service which we would recommend.

I decided to use Miles & Barr to sell my property after such a great experience in the past. However, this time wasn't the same from start to exchange. Incompetent solicitors, predominantly on the buyer's side. Frustration and unbearable stress due to nearly losing my next property twice. I would like to give great praise to Denise Lumpkin, the Sales Progressor, who worked tirelessly to get this sale over the line. Her professionalism was outstanding, and kept me going when it felt like all hope was lost. Full gratitude to Denise, as it shouldn't take 10 months to sell an apartment, when before, I sold my house with Miles & Barr in 6 months from start to finish.

Becky provided a great service and was easy to communicate with 😁

The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .

I received excellent support and advice throughout the selling process. The staff were all helpful, courteous and professional. It is difficult to pick out individuals in a great team but Scott Roberts, the branch director, and Debbie Mead were both really excellent and like all the staff ,highly motivated. Unfortunately the first sale fell through but M&B pulled out all the stops to rapidly find another buyer and complete the deal extremely fast.

Louise daly was my main point of contact throughout the purchase and she was flawless! She really helped move things forward by communicating between sellers, solicitors and myself- she's worth her weight in gold.

Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.

Louise was excellent at keeping me up to date with any developments she was also proactive in keeping the sale on track requesting information from buyers on state of play .if it hadn’t been for Louise and her negotiations with buyers I do believe the sale would have fallen through .

So grateful to the team but especially Rebecca Gravener, who was outstanding throughout the sales progression. She continuously chased up solicitors and agents, sending us regular updates and always available on email or WhatsApp to answer questions. Her support was invaluable particularly in our difficult and drawn out case, with multiple hurdles that had to be overcome before getting to the point of exchange. She kept me sane and was a voice of reason, always with the most up to date and accurate info! Huge thank you to her and would highly recommend.

Miles and Barr were great to deal with throughout sale process. Particular thanks to Debbie Mead, who went above and beyond in driving our sale across the line, even when she was on annual leave!. We couldn't speak more highly of Scott, Debbie and their team and would definitely not hesitate to recommend them.

Selling and buying a house is always a stress process but the service we received from our sales progressor Louise made it more manageable. Louise was always available when needed and provided great communication with the chain and always happy to assist when needed.

Sold our house through Miles And Barr Birchington. They were outstanding in every way from start to completion. We had a progressor Debbie Mead and she could of not been any more helpful. Keeping us in the loop every week, answering every question i bombarded her with, nothing was an issue with Debbie. She is an asset to the company. As a company I would highly recommend Miles and Barr. We actually ended up completing 6 weeks earlier than estimated. Now another chapter in our life, new home and new start. Again 5 star rating and Debbie Mead, awesome service, keep up the good work.

Debbie (Mead) is friendly and efficient but, most importantly, in what can be a stressful experience, just gets things done.
I thoroughly recommend her and the Miles and Barr team if you’re moving in the Thanet area.
Thanks Debbie 🌟