Miles Morgan Travel - Bath Reviews 

275
•
TrustScore 5 out of 5

4.9

8 - 9 New Bond Street Place, BA1 1BH Bath, Somerset, GB

•

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Rated 5 out of 5 stars

We were arranging a short city break to Amsterdam and Alek gave us good advice, listened to what we were looking for and arranged everything very quickly and smoothly. All very efficient and friendly.... See more

Company replied

Rated 5 out of 5 stars

All your staff are great. However, Debbie always goes the extra mile to ensure that all our needs are met. Superb customer service. Thank you so much.

Company replied

Rated 5 out of 5 stars

That personal touch and being made to feel that our requests were very important and that we were not being awkward. The whole experience was pleasant and professional and fun. We chatted to two membe... See more

Company replied

Rated 5 out of 5 stars

I find Marie in the Bath shop totally amazing. Always most helpful and full of really useful knowledge, she has helped me book a couple of holidays and always makes it so straightforward and easy.... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 8 - 9 New Bond Street Place, BA1 1BH, Bath, Somerset, United Kingdom

  • 01225 486800

4.9

Excellent

TrustScore 5 out of 5

275 reviews

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4.9

All reviews

(275)

3,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All your staff are great

All your staff are great. However, Debbie always goes the extra mile to ensure that all our needs are met. Superb customer service. Thank you so much.

October 10, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much Joy for your kind words. It's always a such a pleasure helping you with your travel arrangements. Debbie.

Rated 5 out of 5 stars

They always go the extra miles

They always go the extra miles
Nothing is too much trouble
They are the best

October 8, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your kind feedback! We truly appreciate your continuous support.
Warm regards,
Aleksandra

Rated 5 out of 5 stars

City break

We were arranging a short city break to Amsterdam and Alek gave us good advice, listened to what we were looking for and arranged everything very quickly and smoothly. All very efficient and friendly.

September 20, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for the fantastic five-star review! I hope you have an incredible trip!
Warm regards,
Aleksandra

Rated 5 out of 5 stars

Natalie was so helpful

Natalie was so helpful, pleasant and knowledgeable, it was a pleasure to speak with her

October 5, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for this amazing review. I really do appreciate the kind words.
Kind Regards
Natalie

Rated 5 out of 5 stars

That personal touch and being made to…

That personal touch and being made to feel that our requests were very important and that we were not being awkward. The whole experience was pleasant and professional and fun. We chatted to two members of staff who were amazing and so helpful.

September 27, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a pleasant, professional, and fun experience with us. It's great to know that our team made you feel valued and that your requests were important.
I look forward to seeing you again soon.
Kind Regards
Natalie - Assistant Manager

Rated 3 out of 5 stars

Complicated package but OK in the end

Probably OK for simple bookings that can be done in one session if you know exactly what you want. For a bespoke package they had to go through another agent. Difficult for us to speak to the same person consistently and difficult for them to speak to the same person at the other agent consistently. The price seemed to vary (sometimes by thousands of pounds) from day to day and for minor variations. Eventually, once we established exactly what we wanted to do they made every effort to be able to book it for us. We got there in the end!

August 28, 2026
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Reply from Miles Morgan Travel - Bath

Thank you for taking the time to share your experience. We’re pleased we were able to put your holiday together, but we’re sorry the process felt more difficult than it should have. We appreciate that the number of changes and people involved made it harder to follow than you’d hoped. Thank you for your patience and your feedback. I will be on hand to help with anything you need as your travel plans approach, and I’ll give you a call personally for a quick check-in too.

Kindest regards,
Natalie (Assistant Manager)

Rated 5 out of 5 stars

As always the perfect service

As always the perfect service. I wouldn’t go anywhere else.

September 15, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your wonderful 5-star review! We are delighted to hear that you consistently receive perfect service from us. We truly appreciate your loyalty and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Your agent delt with my problem very…

Your agent delt with my problem very efficiently and in a friendly manner. It was a case of the operator, Ryanair, was not able to read my card. I can now look forward to my trip to Dublin.

September 13, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your lovely review, I'm glad your looking forward to your trip, kind regards, Marie

Rated 5 out of 5 stars

Debbie Doyle was very competent and…

Debbie Doyle was very competent and professional and sorted my Australian flight in a friendly and reassuring manner. Nothing was too much trouble. Thank you.

September 9, 2026
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Reply from Miles Morgan Travel - Bath

Thank you for your kind words and I am very happy to be of assistance in arranging your flight to Australia. Debbie.

Rated 5 out of 5 stars

Booked holidays with this company…

Booked holidays with this company before and the staff are always so helpful and manage to find the exact holiday required , excellent service and would not hesitate to recommend

September 11, 2026
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Reply from Miles Morgan Travel - Bath

Thank you for your fantastic 5-star review! We are so pleased to hear that our team consistently helps you find the perfect holiday and provides excellent service. We truly appreciate your recommendation.
Kind Regards
Natalie

Rated 5 out of 5 stars

Marie was so helpful she knew what we…

Marie was so helpful she knew what we wanted and went all out to find a great holiday for us

September 6, 2026
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Reply from Miles Morgan Travel - Bath

Aww thank you so much for the great review, I look forward to booking more holidays for you, kind regards, Marie

Rated 5 out of 5 stars

The advisor in the shop

The advisor in the shop, was very helpful and well organised in booking my trip to USA

September 5, 2026
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Reply from Miles Morgan Travel - Bath

Thank you for your kind words Mr Hughes. It was a pleasure booking your flight. Debbie.

Rated 5 out of 5 stars

Outstanding service from Natalie and Miles Morgan

Excellent service as always . Natalie provided brilliant service especially as we changed holiday destinations part way through. Nothing seems too much trouble for her and is extremely helpful.
Booking two holidays was pleasant and easy procedure. Previous dealings with Miles Morgan have been outstanding and trouble free.

September 2, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your lovely feedback. It was a real pleasure helping you with your holiday plans, and I’m delighted you were happy with the service. Wishing you a wonderful time away, and I look forward to helping you again in the future.

Warm regards,
Natalie

Rated 5 out of 5 stars

friendly

friendly, informative staff made us feel welcome

August 19, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your wonderful feedback! We truly appreciate your kind words.

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always
I would highly recommend Marie and the team

September 2, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for the 5* review, it is really appreciated. Kind Regards Marie

Rated 5 out of 5 stars

Excellent service

Excellent service from Suzanne as always, she really knows her stuff!

August 31, 2026
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Reply from Miles Morgan Travel - Bath

And you have another lovely holiday to look forward to. Thankyou Suzanne

Rated 5 out of 5 stars

Book your Cruise here.

The agent was very knowledgeable and ensured I was secured the exact Deck and cabin for a P&O cruise.
The whole experience was dealt with efficiently and I had complete confidence with the advice provided.

August 29, 2026
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Reply from Miles Morgan Travel - Bath

Thank you for your wonderful 5-star review! We are so pleased to hear that our team's expertise helped you secure the perfect cruise and cabin. It's great to know you felt confident with the advice provided and that the process was efficient.
Kind Regards
Natalie

Rated 5 out of 5 stars

I find Marie in the Bath shop totally…

I find Marie in the Bath shop totally amazing.
Always most helpful and full of really useful knowledge, she has helped me book a couple of holidays and always makes it so straightforward and easy.
I find her to be friendly and full of interesting facts about where I am visiting. Great asset to Miles Morgan. Will always be my first point of contact when I’m thinking of booking a family trip. I never feel pressured into anything and she spends time going through all options. Extremely happy with her service.
Thanks Marie

August 30, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your kind words. It’s always a pleasure helping you with your holidays, and I really appreciate you taking the time to leave such lovely feedback!
Marie

Rated 5 out of 5 stars

Always super helpful

Always super helpful. Friendly, knowledgeable and individually curated for your needs.
They understand budgetary considerations and work hard to give you the best experience you can have within any budget constraints.
They always seem to have a wealth of experience that they are happy to pass on.
I trust that they will do their best for me.

August 26, 2026
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Reply from Miles Morgan Travel - Bath

Thank you so much for your incredibly kind words! We are so pleased to hear that you consistently have such a positive experience with us. We always strive to provide personalized service and appreciate your trust in us.
Kind Regards
Natalie

Rated 5 out of 5 stars

I always ask for the service of Debbie…

I always ask for the service of Debbie who was really kind and helpful. She is always ready to answer any questions professionally. I believe other staffs in the office are serving customers well enough too. I am in no doubt continuing getting excellent service from them in the future. Come on Miles Morgan!

July 15, 2026
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Reply from Miles Morgan Travel - Bath

Thank you very much for your kind words Mr Wong. It's always a pleasure helping with your holiday arrangements. Debbie.

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