The staff had time for us and didn't make us feel that we were wasting their time (which did happen the last time I went in to ask a question - different member of staff last time and she seemed bored... See more
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Location
Switch locationUnit 4 St Michael's Building, Eastgate Street, GL1 1PD Gloucester, Gloucestershire, GB
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We were greeted promptly upon arrival. The lady concerned was helpful and chatty without being too lively. Other staff were also involved in some discussions, and the whole process felt more like a ch... See more
Company replied
Connor was very friendly, helpful and professional. We needed advice as this was the first time we'd booked a cruise and he was able to answer all our questions fully. We never felt "rushed" into maki... See more
Company replied
My friend and I visited your Gloucester branch yesterday and were immediately made very welcome by your staff. Jessica Kane took time and effort to ensure we got the best deal and a suitable cabin... See more
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
Unit 4 St Michael's Building, Eastgate Street, GL1 1PD, Gloucester, Gloucestershire, United Kingdom
- 01452 345100
4.9
Excellent
310 reviews
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Friendly, informative service from Conor
Conor (Gloucester branch) was really helpful in giving us information on a resort in Crete, which resulted in us booking a holiday there for next May.
He always makes the holiday booking service seamless, and always friendly.
Lydia was also helpful in giving us information on another resort in Crete.
We received an excellent service.
August 1, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Barrie, thank you so much for your lovely review. I’m really pleased I could help you find the right resort in Crete. It was a pleasure helping you and I’m glad you received excellent service from both myself and Lydia. We look forward to helping you again in the future. Have a fantastic holiday! Best wishes, Conor :)
The staff had time for us
The staff had time for us and didn't make us feel that we were wasting their time (which did happen the last time I went in to ask a question - different member of staff last time and she seemed bored with me). They took their time booking our cruise and ensuring all discounts were applied, ringing ahead for more information and support in getting everything right. Jessica gave us time to think through options and was very knowledgeable about destination ports, timings, and local attractions. Her colleague was also helpful, listened well, and supported us and Jessica throughout the visit. excellent help and guidance, very reassuring.
August 3, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Rebecca, thank you so much for leaving 5 stars and a nice review! It was a pleasure helping you plan your cruise and I’m so pleased we could make the process feel supported and reassuring. Wishing you a wonderful time on your cruise! 😊 Best wishes, Jessica.
Jessica was very helpful and…
Jessica was very helpful and knowledgeable. Answered all my queries and made it a very pleasant experience
August 6, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Diane, thank you for leaving us a 5* review. It was a pleasure assisting with your booking and look forward to speaking with you soon. Kind Regards, Jessica.
Friendly, helpful and professional
Connor was very friendly, helpful and professional. We needed advice as this was the first time we'd booked a cruise and he was able to answer all our questions fully. We never felt "rushed" into making a decision.
August 3, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Anne, thank you for leaving us a 5* review. It was a pleasure to meet you both and assist with your first cruise booking. Look forward to speaking with you again soon. Kind Regards, Conor.
Lovely to speak to a friendly and…
Lovely to speak to a friendly and knowledgeable Member of staff who helped us obtain details straight away and giving us the confidence to book our holiday.
August 3, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Anne, thank you for leaving us a 5* review. As always, it is a pleasure assisting with your bookings and look forward to speaking with you soon. Kind Regards, Ley.
Was great very helpful and took all the…
Was great very helpful and took all the stress away
August 2, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Zoe, thank you for leaving us a 5* review. It was a pleasure assisting with your booking and look forward to speaking with you soon. Kind Regards, Jessica.
Friendly and Approacable
We were greeted promptly upon arrival. The lady concerned was helpful and chatty without being too lively. Other staff were also involved in some discussions, and the whole process felt more like a chat rather than a booking/ transaction.
July 25, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Debbie, thank you for your wonderful review! We always aim for a friendly and relaxed atmosphere. I hope to welcome you both again soon. Best wishes, Lydia.
We are very happy with our Miles Morgan expWe are an elderly couple without a
We are an elderly couple without a computer. So probably need a little more help than a younger person. We are treated extremely well treated with all the help we need. We are comfortable with our recent booking which Connor found for us and felt it would suit our needs.
August 1, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Bob, I am so pleased to hear about your positive experience and that we could provide the extra assistance you needed. Thank you for your kind words and I hope to see you both again soon. Best wishes, Conor
Always great service
Always great service, no hesitation in using Gloucester branch every time we travel
August 1, 2026
Reply from Miles Morgan Travel - Gloucester
Hi Paul, thank you for your kind words. It is always a pleasure to help. Best wishes, Leyanne.
Jess was very helpful
Jess was very helpful, patient and really listened to our requirements.
July 30, 2026
Reply from Miles Morgan Travel - Gloucester
Hi, thank you for your wonderful review! I appreciate your kind words and it was a pleasure to help. Best wishes, Jessica.
Booking for Iceland cruise
My friend and I visited your Gloucester branch yesterday and were immediately made very welcome by your staff.
Jessica Kane took time and effort to ensure we got the best deal and a suitable cabin for our cruise to Iceland in June 2027.
We came away very satisfied and pleased that we didn't book on-line.
July 29, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you for your wonderful review! We are so pleased to hear that Jessica made you feel welcome and helped you find the perfect cruise to Iceland. We look forward to helping you with future travel plans. Kloe
Staff have always been exceptional…
Staff have always been exceptional helpful whilst booking and after as regards any queries we might have, always willing to help
July 29, 2026
Reply from Miles Morgan Travel - Gloucester
We are so pleased to hear that our staff has consistently provided you with exceptional and helpful service, both during booking and with your queries. We truly appreciate your kind words. Kloe
Just quick efficient and friendly
July 21, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you so much for taking the time to leave such a wonderful 5-star review. We truly appreciate your kind words about our service! Kloe
Conor who advised us on our holiday…
Conor who advised us on our holiday destination was very helpful and knowledgeable.
July 26, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you for your wonderful review! We are so pleased to hear that Conor was very helpful and knowledgeable in advising you on your holiday destination. We truly appreciate your kind words. Kloe
Always find the team extremely friendly…
Always find the team extremely friendly and helpful. Never feel rushed. Great service all round
July 25, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you for your wonderful review! We are so pleased to hear that you always find our team friendly and helpful, and that you never feel rushed. We appreciate your kind words about our great service. Kloe
Fast and polite booking when I …
Fast and polite booking when I booked over the phone. well managed staff.
July 26, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you for your wonderful 5-star review! We appreciate your kind words. Kloe
We found the staff very helpful and…
We found the staff very helpful and informative.
They were very pleasant and took their time into looking for our holiday.
July 25, 2026
Reply from Miles Morgan Travel - Gloucester
Hi both, thank you so much for your kind words and 5-star review! We're delighted to hear that we were helpful! We hope to see you again soon. Best wishes, Leyanne
Just relaxing experience while booking…
Just relaxing experience while booking our holiday
July 15, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you for your kind words! We are so pleased to hear that you had a relaxing experience while booking your holiday with us. We always strive to make the process as smooth and enjoyable as possible. Kloe
Booking a cruise
The staff were very friendly and helpful.
They were helpful about the cruise we wanted to book and about the ship we were cruising on. Also advised us on the parking we would need at the port. Nothing was too much trouble.
July 15, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you for your wonderful review! We're so pleased to hear that our team was friendly and helpful in assisting you with your cruise booking and parking arrangements. Kloe
As always Conor and the team at…
As always Conor and the team at Gloucester are a pleasure to work with when booking another travel adventure. Nothing is too much trouble and their insights help with choosing the right tour operator and destination. Highly recommended.
July 9, 2026
Reply from Miles Morgan Travel - Gloucester
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides excellent service and valuable insights for your travel adventures. We always strive to make the booking process a pleasure. Kloe
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