Miles Morgan Travel - Gloucester Reviews 

347
•
TrustScore 5 out of 5

4.9

Unit 4 St Michael's Building, Eastgate Street, GL1 1PD Gloucester, Gloucestershire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went (with a friend) into the shop with some idea of where we wanted to go, but nothing else. Jessica was welcoming and really helpful. She found a hotel that we both liked and gave us some inform... See more

Company replied

Rated 5 out of 5 stars

Everyone at the Gloucester branch are kind,efficient, knowledgable and have never let us down in the 10 years we’ve been using them for our holidays. Special thanks to Connor and Leyanne. We always ge... See more

Company replied

Rated 5 out of 5 stars

Nice friendly staff when you walk in. Well organised and clean premises. Made to feel at ease as walking into a travel agent can feel overwhelming sometimes especially with the number of possible vaca... See more

Company replied

Rated 5 out of 5 stars

The booking was more complicated than normal but Connor the Agent was very patient and thorough and explained all the constraints with this particular booking and eventually we were successful in boo... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 4 St Michael's Building, Eastgate Street, GL1 1PD, Gloucester, Gloucestershire, United Kingdom

  • 01452 345100

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(347)

3,190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All very easy & straightforward

All very easy & straightforward. Helpful friendly team

October 2, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you so much for your wonderful feedback! We are delighted to hear that you found the process so simple and that our team made your experience a positive one. We really appreciate you taking the time to share your kind thoughts with us. Kloe

Rated 5 out of 5 stars

Very happy to recommend the Gloucester…

Very happy to recommend the Gloucester store. Happy, helpful staff, and nice cup of coffee!! Easy to book out cruise.

October 2, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you for sharing such a wonderful review. We are delighted to hear that you enjoyed your hot beverage and found our team so welcoming and efficient while securing your upcoming trip. Kloe

Rated 5 out of 5 stars

Booking a holiday

Always friendly staff. Took time to explain everything and make a booking for a holiday.

September 22, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you so much for your wonderful review! We are delighted to hear that our staff took the time to explain everything and assist you with your holiday booking. Kloe

Rated 5 out of 5 stars

Always a very friendly experience.

Always a very friendly experience and greeted with a smile. Explored different date options and prices. Excellent service.

September 26, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you for your fantastic review! We are so pleased to hear you had a friendly experience and excellent service while exploring your options with us. Kloe

Rated 5 out of 5 stars

Another smooth booking.

Another smooth booking executed by Conor and the whole team at Miles Morgan Gloucester.

September 26, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi Keith, thank you for the lovely review! It was a pleasure to make another smooth booking for you. I really appreciate your kind words about me and the whole team at Miles Morgan Gloucester. Best wishes, Conor.

Rated 5 out of 5 stars

Thank you Gloucester branch

Everyone at the Gloucester branch are kind,efficient, knowledgable and have never let us down in the 10 years we’ve been using them for our holidays. Special thanks to Connor and Leyanne. We always get a call back if the person we wanted to talk to is unavailable. We would highly recommend this company.

September 25, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi Sandra, Thank you so much for your lovely review and for your continued support over the last 10 years! We’re so pleased to hear you’ve always found the team kind, efficient and knowledgeable. It’s lovely to hear your kind words about us too! We look forward to helping with many more holidays 😊 Best wishes, Conor & Leyanne

Rated 5 out of 5 stars

Holiday booking

I went (with a friend) into the shop with some idea of where we wanted to go, but nothing else. Jessica was welcoming and really helpful. She found a hotel that we both liked and gave us some information about the area. All together a pleasant experience and we now look forward to an enjoyable holiday.

September 24, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi, thank you so much for your lovely review! I’m really glad I could help you find a hotel you both liked and provide some useful information about the area. I look forward to speaking with you again soon. Warm regards, Jessica.

Rated 5 out of 5 stars

As always Conor at Miles Morgan

As always Conor at Miles Morgan, Gloucester was very helpful and knowledgeable, he booked the holiday we wanted very quickly and efficiently.

September 22, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi both, thank you so much for your lovely review! I’m really pleased I could help and get your holiday booked quickly and efficiently. Best wishes, Conor.

Rated 5 out of 5 stars

We always have been able to find a…

We always have been able to find a holiday that suuted our requirements. The staff are always very helful and are happy to help us beyond the booking of holyday.

September 8, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you for your wonderful 5-star review! We are so pleased to hear that we consistently help you find the perfect holiday and that our team goes above and beyond. Kloe

Rated 5 out of 5 stars

Extremely helpful and considerate…

Extremely helpful and considerate especially to older people who need help all round

September 18, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi Mr Brown, thank you for your wonderful review! I am pleased that I could help book your next holiday. Best wishes, Conor.

Rated 5 out of 5 stars

Ley was extremely helpful

September 14, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you for your wonderful 5-star review! We are so glad to hear that you had such a positive experience with us. We appreciate your kind words. Kloe

Rated 5 out of 5 stars

Excellent service from Connor.

Excellent service from Connor.
He took the time to understand what we were looking for and then exceeded our expectations with the holiday he found.
A very enjoyable experience.

September 12, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you for your wonderful 5-star review! We are so pleased to hear that our Manager took the time to understand your needs and exceeded your expectations in finding the perfect holiday. We are delighted you had such an enjoyable experience. Kloe

Rated 5 out of 5 stars
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi Adrian, thank you for your wonderful 5-star review! I am so happy I could assist you both and book your holiday. I hope to see you both again soon. Best wishes, Leyanne

Rated 5 out of 5 stars

Friendly staff

Friendly staff, knowledgeable and efficient

September 11, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi Gillian, thank you for your lovely review! I appreciate your kind words. I hope to speak with you again soon. Best wishes, Jessica.

Rated 5 out of 5 stars

Gloucester team are just amazing always…

Gloucester team are just amazing always ready to help I feel very confident when booking x

September 9, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi Sandra, thank you so much for your wonderful review! We hope to see you again soon. Warm regards, Ley :)

Rated 5 out of 5 stars

Excellent advice from a very competent…

Excellent advice from a very competent and knowledgeable agent, who organised our perfect cruise. Miles Morgan travel Gloucester always our first stop for holidays.

September 8, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you for your wonderful review! We are so pleased to hear that our team helped organize your perfect cruise. We always aim to provide excellent service and look forward to assisting you with your future holiday plans. Kloe

Rated 5 out of 5 stars

They are very friendly and very helpful

They are very friendly and very helpful

August 23, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Thank you so much for your wonderful review! We are delighted to hear that you found our team friendly and helpful. We truly appreciate your kind words. Kloe

Rated 5 out of 5 stars

Jessica was very thorough exploring our…

Jessica was very thorough exploring our needs and after a couple of hours with her her customer service standards never dropped , we booked our dream holiday

August 27, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi, thank you so much for your lovely review! It was a pleasure helping you and exploring your needs. I’m so pleased we found and booked your dream holiday. Best wishes, Jessica.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, Conor found what we wanted.👍

August 20, 2026
Miles Morgan Travel - Gloucester logo

Reply from Miles Morgan Travel - Gloucester

Hi David, I am happy to hear that I found what you wanted. I appreciate your kind words! I hope to see you both again soon. Best wishes, Conor.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look