Tracy was very helpful even though there were as few hiccups initially but she managed to obtain what we wanted after we changed the dates. Stroud. Ranch has fantastic staff always very helpful
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff very welcoming knowledgeable & considerate. All options carefully explained & explored. Follow up correspondence very timely. Cannot fault the service they provide. Even had the measure of my hu... See more
Company replied
We have been booking our holidays with Miles Morgan in Stroud for a number of years. We go to Jenny as she always remembers us! She is very helpful, polite, knowledgable and nothing is too much troubl... See more
Company replied
Jenny had a lot to deal with being the only one in the office on a Saturday. Our trip was harder and took longer to sort as we ended up booking two holidays. One for my Parents who go out the week b... See more
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
14 King Street, GL5 3DE, Stroud, Gloucester, United Kingdom
- 01453 377 100
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Miles Morgan go the extra mile!
Staff very welcoming knowledgeable & considerate. All options carefully explained & explored. Follow up correspondence very timely. Cannot fault the service they provide. Even had the measure of my husbands silly humour!
October 4, 2026
Reply from Miles Morgan Travel - Stroud
It was pleasure helping you plan your birthday cruise and have a laugh with your husband. Kind Regards Jenny
Reply from Miles Morgan Travel - Stroud
I am so delighted to hear that you feel so well taken care of whenever you visit us. Providing prompt and friendly service to all of our walk-in guests is always a top priority for us. Thank you for leaving such a wonderful five-star review, and I look forward to seeing you again soon. Kind Regards Lindsey
Tracy was very helpful even though…
Tracy was very helpful even though there were as few hiccups initially but she managed to obtain what we wanted after we changed the dates. Stroud. Ranch has fantastic staff always very helpful
September 29, 2026
Reply from Miles Morgan Travel - Stroud
Thank you for taking the time to share your wonderful feedback. I am glad to hear that we were able to navigate the schedule changes smoothly and secure everything you needed for your trip. Your kind words about our helpful staff mean a lot to us!. Kind Regards Tracy
Easy local access by phone or office visit.
Being able to access help locally is valuable and the offer of printed documents rather than electronic ones is appreciated. Local office means we can collect important paperwork rather than relying on Post Office delivery which has become unreliable.
September 17, 2026
Reply from Miles Morgan Travel - Stroud
I am so glad to hear that you found value in our local services. I know how important it is to have reliable access to physical documents without mail delays, and we are happy to provide the convenient option of picking up your paperwork in person. Kind Regards Tracy
Very helpful &knowledgeable
Very helpful &knowledgeable. I felt confident that everything was just as I wanted.
September 21, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for your fantastic feedback. I am delighted to hear that you found the service informative and that you felt complete peace of mind with your booking. Kind Regards Lindsey
Knowledgeable
Friendly, knowledgeable, attentive staff. Nothing is too much bother.
September 22, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for taking the time to leave such a wonderful 5-star review. I am delighted to hear that your found me so helpful and attentive service during your visit. I truly appreciate your kind feedback. Kind Regards Lindsey
We always book through MMT Stroud…
We always book through MMT Stroud branch
We know the staff really well and once again Tracey Webb was excellent. We also get our travel money at the branch and once again excellent service.
September 19, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for your wonderful review and for your continued loyalty to our branch. I am delighted to hear that you always receive such excellent, friendly service for both your holiday bookings and foreign currency needs. I truly appreciate your support and look forward to helping you again soon. Kind Regards Tracy
The young lady was very helpful
The young lady was very helpful, she wasn’t pushy, and took her time helping us, very happy with the holiday we booked
September 11, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for the wonderful 5-star review. I am delighted to hear that you experienced a patient and comfortable booking experience with me. It is fantastic to know you are so happy with your upcoming trip, and I wish you a truly amazing holiday. Kind Regards Onya
Jenny was very helpful and she managed…
Jenny was very helpful and she managed to sort our family holiday at a competitive price
September 1, 2026
Reply from Miles Morgan Travel - Stroud
Thank you for your lovely review! We are so pleased to hear that we were able to sort out your family holiday at a competitive price. We hope you have a fantastic trip! Many thanks.
Reply from Miles Morgan Travel - Stroud
Thank you for your reply. As always it is a pleasure to help. Many thanks.
Jenny had a lot to deal with being the…
Jenny had a lot to deal with being the only one in the office on a Saturday.
Our trip was harder and took longer to sort as we ended up booking two holidays.
One for my Parents who go out the week before and my family of five who all wanted to stay at the same hotel & travel back together. Jenny is the very helpful and my parents use her again & again. Jenny is very people friendly with a great insight to holidays around the world.
September 6, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for your lovely feedback. We appreciate you acknowledging the effort involved in coordinating two separate holiday bookings, and we're delighted that we could help arrange a seamless trip for your family and parents. We value your continued trust in us. Many thanks
Nice friendly staff
Nice friendly staff, I was very pleased with how all was sorted for me, as i had left it all to last minute, highly recommended
August 27, 2026
Reply from Miles Morgan Travel - Stroud
We're so pleased our friendly staff could assist you, especially with your last-minute needs. We appreciate your kind words and recommendation! Many thanks
Knowledgeable staff kind and friendly
Knowledgeable staff kind and friendly
JENNY gave us real life experience
August 25, 2026
Reply from Miles Morgan Travel - Stroud
Thank you for your lovely review. We are always happy to help. Many thanks Jenny and the team
I have several years of experience with…
I have several years of experience with Miles Morgan Travel in Stroud, and every visit brings a wonderful mood and 100% confidence that there will be a unique trip for the whole family, even though I consider myself a picky client 🤣. The agency operates like a Swiss watch - precisely, simply, reliably! But the most important thing is the people - who care so deeply and professionally about my requests that I want to visit the main manager and just beg for a bonus for the entire department! This year, as always, Tracy impresses with her ability to advise, justify, and do everything necessary literally two days before departure! And here we are at our destination - and our expectations have been exceeded! Everything is significantly better than we planned! Just miracles! Wishing continued prosperity - there are no limits to perfection!!! A heartfelt thank you to everyone! 🎉🌹
August 23, 2026
Reply from Miles Morgan Travel - Stroud
I am absolutely delighted to read your wonderful feedback! It brings me immense joy to know that your experiences with me have consistently exceeded your expectations, especially given your discerning taste. I truly appreciate your kind words about my dedication and professionalism, and I am so pleased that I arrange another unique and memorable trip for your family, even with a tight timeline. Hearing that your expectations were not just met but surpassed at your destination is truly fantastic. We are committed to providing exceptional service and creating unforgettable travel experiences, and your review reaffirms our efforts. Thank you for your continued trust and for sharing such a heartfelt message. I look forward to assisting you with many more incredible journeys in the future! Kind Regards Tracy
The professionalism of Jenny Smith at…
The professionalism of Jenny Smith at the Stroud office
August 26, 2026
Reply from Miles Morgan Travel - Stroud
I am so glad to hear about your positive booking experience with me. I really appreciate your feedback. Kind Regards Jenny
Exceptional service
We have been booking our holidays with Miles Morgan in Stroud for a number of years. We go to Jenny as she always remembers us! She is very helpful, polite, knowledgable and nothing is too much trouble for her to find things out. Have no hesitation to thoroughly recommend MM. Thank you.j
August 15, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for your lovely review! It is always a pleasure helping you plan your next getaway and I truly appreciate your nice comments. Kind Regards Jenny
Reply from Miles Morgan Travel - Stroud
Thank you for your fantastic feedback I am so pleased you found booking with me a positive experience. Kind Regards Jenny.
Excellent service
The service we received was helpful,informative and much appreciated.
August 7, 2026
Reply from Miles Morgan Travel - Stroud
Thank you so much for your kind words! It was pleasure helping you plan your anniversary break away. Your appreciation means a lot to me. Kind Regards Jenny
Staff know what they are doing and how…
Staff know what they are doing and how to satisfy the potential travellers
August 12, 2026
Reply from Miles Morgan Travel - Stroud
Thank you for your wonderful review! I am so pleased you were happy with my service. It was lovely helping you. I appreciate your kind words. Regards Jenny
The booking at the Stroud office was…
The booking at the Stroud office was made very straightforward and pleasant by Jenny who explained every step of the booking in clear and simple terms.
August 10, 2026
Reply from Miles Morgan Travel - Stroud
Thank you for your wonderful review! I am so pleased you found the booking process straightforward and pleasant. It was a pleasure to help you plan you next getaway. Kind Regards Jenny.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.