Miller Homes Reviews 

6,712
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and professional during home viewings, making the entire journey smooth and stress-free. People also appreciate the high quality of workmanship, noting that technicians go above and beyond to ensure everything is completed to a fantastic standard. However, some people mentioned that customer service response times were slow and that getting property snags or maintenance issues resolved took a very long time. Reviewers also expressed deep frustration regarding poor material quality in certain outdoor and indoor fittings, alongside a complete lack of helpful support after moving in.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting that sales advisors and technicians are... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff for going above and... See more

Quality

Consumers find quality to be very satisfying, frequently highlighting that properties and repairs are... See more

User experience

Customers had positive experiences with user experience, highlighting how staff members made the home buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig the maintenance technician. Craig was extremely personable and polite! He went above and beyond to make sure everything we needed was done to the point he changed his schedule to meet our avail... See more

Company replied

Rated 5 out of 5 stars

Lynne at Greenacres is just so lovely and incredibly accommodating - nothing is too much trouble. We were in yesterday starting to put together our wish list for our new home. Top notch customer ser... See more

Company replied

Rated 5 out of 5 stars

Cannot fault Harry who has just been to replace our splashback and worktop edging. Friendly, polite and a can do attitude leaving the kitchen clean and tidy afterwards. Pleasure to have in our home.... See more

Company replied

Rated 5 out of 5 stars

Greg was great! He arrived few minutes early and waited for me while I was on my way back. He also sorted out all the small issues I had with painting around the utility room and replaced cracked sili... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Miller Homes

Written by the company

Miller Homes is one of the UK's leading private homebuilders with a long-standing reputation for building high-quality, energy-efficient homes and providing 5* customer service. For more than 90 years, we've been building homes for people to make their own. Throughout that time, we've been listening to our customers, understanding what they like and what they want, and using that knowledge to continually improve and enhance the homes we build. From the materials we use to our meticulous quality control and the exceptional customer service we pride ourselves on, we always go the extra mile. Buying a new home is an exciting adventure, and we're here to provide all the support you need from our first meeting through to moving day and beyond. Start searching for your new home today and live your new adventure. FIND YOUR DREAM HOME

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,712)

1,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Excellent service! ⭐️

Chris did an amazing job and left everything perfectly clean and tidy afterwards. He was also very friendly, polite and professional throughout. I’m really happy with the service and would definitely recommend him!

August 17, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi,

Thank you for taking the time to leave a review. We are delighted to hear that Chris was so friendly, polite and professional while carrying out work.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Angela and Jayne @ Beaconsfield Rise

Angela and Jayne at Beaconsfield Rise have been amazing from the start. The communication has been excellent and the service always warm and friendly. They helped make a very stressful situation that much easier for us.

Thanks guys we really appreciate all your help and advice.

Ross + Luke

August 1, 2026
Unprompted review
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Reply from Miller Homes

Hi RJA,

Thank you for taking the time to leave a review. We are delighted to hear that Angela and Jayne provided excellent customer service throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Great Experience buying with Miller Homes

Very good sales experience from Annabel on the Lunts Heath Rise development in Widnes, Cheshire.
We were kept well informed throughout the sales process right up to completion and the handover to the site manager for the Hone Check. Just had our 7-day customer service team meeting which is a reassuring element of the process.
Thank you so much Annabel we are loving our new Miller Home !!

August 7, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Anthony,

Thank you for taking the time to leave a review. We are delighted to hear that Annabel was so helpful throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Great job done by Miller Technician Harry

Miller Homes Technician Harry came to do some prior to paint remedial work today.
We live on the Miller Homes, Fairway Development, Wombell.
Delighted with Harry's punctuality, customer service and quality of work.
Thank you.

August 14, 2026
Unprompted review
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Reply from Miller Homes

Hi Rob,

Thank you for taking the time to leave a review. We are delighted to hear that Harry provided great customer service and carried out work to a high standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Harry came to my home to clean my…

Harry came to my home to clean my paving stones and he did a fantastic job. He was very professional, friendly and incredibly neat. The path now looks clean and even.

Thank you so much Harry, for your great work. I really appreciate it.

August 14, 2026
Unprompted review
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Reply from Miller Homes

Hi Yongo,

Thank you for taking the time to leave a review. We are thrilled to hear that Harry was so professional and friendly while carrying out work on your property.

All the best,
Miller Homes

Rated 5 out of 5 stars

Chirs came out to do some painting…

Chirs came out to do some painting touch ups in toilet and replace a kitchen cupboard he asked whilst he was here if there was anything else. He touched up on all doors that were needing doing and we asked if it was possible to take 1 door up as when had the carpet fitted by a company there was only 1 door that was really difficult and he very kindly did so which was beyond appreciated. He went above and beyond for us

August 14, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi,

Thank you for taking the time to leave a review. We are delighted to hear that Chris went above and beyond to complete work to a high standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Quick and efficient work from Mark…

Quick and efficient work from Mark Taylor. Professional, helpful, pleasant.

August 14, 2026
Unprompted review
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Reply from Miller Homes

Hi Harriet.

Thank you for taking the time to leave a review. We are delighted to hear that Mark was so professional and helpful while carrying out work.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Mark & Minde were professional and…

Mark & Minde were professional and friendly throughout the time they were here. Punctual and polite! Have kept us informed of the progress throughout the job. Great assets to the team :) thank you!

August 13, 2026
Unprompted review
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Reply from Miller Homes

Hi Adam,

Thank you for taking the time to leave a review. We are delighted to hear that Mark and Minde were so professional, friendly and polite while carrying out work on your property.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Thank you Simon

We had Simon over to paint our kitchen and ensuite, also to repair damage to the skirting board.
Simon has done a fabulous job, very efficient and such a lovely person.
Thank you so much!

August 13, 2026
Unprompted review
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Reply from Miller Homes

Hi Robyn,

Thank you for taking the time to leave a review. We are thrilled to hear that Simon was so efficient and carried out a great job.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Huge thank you to Harry who spent 1.5…

Huge thank you to Harry who spent 1.5 days at our home in Wombwell, The Fairways touching up cracks/holes and going over any wall imperfections/windows and freshening up with paint. Lovely man, was great with my daughter who wanted to be his little apprentice. Thanks again.

August 11, 2026
Unprompted review
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Reply from Miller Homes

Hi Amy,

Thank you for taking the time to leave a review. We are delighted to hear that Harry carried out all work to a great standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Customer Support

Great support from Jake in the Customer Care Team. Very professional and neat with his work. Couldn't ask for more.

August 10, 2026
Unprompted review
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Reply from Miller Homes

Hi of nigel,

Thank you for taking the time to leave a review. We are delighted to hear that Jake was so professional while carrying out work on your property.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Chris & Greg from the Technical Team 👍🏼

The two chaps from the Technical Team, Chris & Greg, (Doncaster Saddlers Chase)are great. They go above and beyond when it comes to making sure things are done correctly and done to the customers satisfaction. Punctual, hard working, very helpful and professional. Great communication by the service team before hand as well. Making sure everything is in place. Thank you.

August 11, 2026
Unprompted review
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Reply from Miller Homes

Hi Trevor,

Thank you for taking the time to leave a review. We are delighted to hear that Chris and Greg were so helpful and went above and beyond to carry out work to a high standard.

Best wishes,
Miller Homes

Rated 1 out of 5 stars

Should be better

I really love my miller home. However disappointment to find it has cement/pointing defects at only a few years old. Which they advise is my responsibility to resolve. Somewhat concerning on such a new property, especially given it is all in a very obvious line across the back of the property and it should be lasting 25 to 50 years. Poor aftercare.

August 12, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Laura,

Please get in touch at contact@miller.co.uk so we can look into this matter further for you.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Front door wouldn,t open or shut…

Very nice man explained what was wrong with the door kept adjusting things until i was happy it was opening and closing befor he he left

August 12, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mr & Mrs Peters,

Thank you for taking the time to leave a review. We are delighted to hear that our team carried out great repair work.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Fantastic experience with Miller Homes

Fantastic experience with Miller Homes Antonine Brae, 5 stars. I love my house and the customer service is fantastic. (Shout out to Colin the decorator too!).

August 12, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Zoe,

Thank you for taking the time to leave a review. We are delighted to hear that Colin provided great customer service.

Best wishes,
Miller Homes

Rated 1 out of 5 stars

Post-sales engagement

This company has refused to engage with residents since acquiring our estate and has reneged on agreements we had with the previous developer. They have deliberately stalled on the local authority adopting some of the estate infrastructure, which has resulted in some house sales collapsing. They cynically place corporate greed above social conscience or community engagement. Their post-sales customer service is non-existent. If you are thinking of buying from Miller Homes my simple advice would be don't!

August 11, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Michael,

Please get in touch at contact@miller.co.uk with details of your address and the development you live on so we can look into this matter further for you.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Great job repairing some settling issues

Painter / decorator David Turner came to fix joints in ceiling and walls caused by normal settling. He came on time, was very friendly, communicated clearly what he was doing, cleaned up really well after himself and did good quality work. Great customer service by miller too.

August 11, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mr Andrew Lindsay,

Thank you for taking the time to leave a review. We are delighted to hear that David was so friendly and provided great customer service.

Best wishes,
Miller Homes

Rated 1 out of 5 stars

Becareful and do your homework.

I was asked to leave a review from Tobi at the Dial House Development in Rainford.
Both sales advisors have been great in the first instance.
The house (Dendford) house layout great. Moving forward the poor standard quality specification in the terms of the Symphony kitchen and a budget basic bathroom fitting from Roman showers spells desperation. No quality. No luxury. Dreadful disappointment.
In spite of the 5,% discount I would walk away.
The fixtures and fittings would not go into a rental under my ownership.
Walk away and save on missery
Walk away.

August 10, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hello Mr Garrett,

Thank you for taking the time to leave a review. While we are happy to hear that our sales team were so helpful, we are sorry to hear that you were unhappy with the specification of our homes at Dial House Place.

Please be assured that we are committed to working with reputable, well-established suppliers, and we conduct extensive research to ensure our homes are equipped with high-quality products that meet our customers' needs. Our product range is also reviewed regularly based on customer feedback.

Thank you for taking the time to consider Miller Homes, and we wish you all the best in your search for a new home.

Best wishes
Miller Homes

Rated 5 out of 5 stars

A professional technician, Mark Taylor

The technician Mark Taylor came today to fix the plinths and kitchen wall which had faults. Mark was friendly and skilled. He delivered a professional service, fixed the areas and went above and beyond to ensure a good finish to the work areas. I am pleased with the results.

August 11, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Calum,

Thank you for taking the time to leave a review. We are delighted to hear that Mark was so friendly and professional while carrying out work.

Best wishes,
Miller Homes

Rated 4 out of 5 stars

Branston Leas Development

Branston Leas Development
We had a problem with the vinyl in our en-suite (historic leak) and our family bathroom (hand basin leak). Once the issues were investigated and diagnosed, a technician was assigned.
Darren was friendly, good communication and great at resolving the problems. He was very tidy in his work too. Thank you Darren.

August 4, 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Natalie,

Thank you for taking the time to leave a review. We are thrilled to hear that Darren was so friendly and helpful while carrying out repair work.

Best wishes,
Miller Homes

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